There’s some attitude or lack of interest. Others I’ve gone to the window employees have at least had smile and actually speak.
Atmosphere: 2
Food: 3
Service: 2
Renee Holtzclaw
I ask myself why do I keep coming back to this location. I have a 50/50% chance my order will be right. When my order is wrong it ruins my morning and is upsetting that I pay for it, but I always have high hopes it will be right which makes a great morning for me when it is. I don’t feel like the staff is friendly. I’m in customer service myself and they do not treat me like they appreciate my business or my hard earned money
Atmosphere: 2
Food: 1
Service: 2
Emily King
they were very rude as soon as i walked in. not very customer friendly and couldnt make me a simple coffee... i had asked for a plain frozen coffee and it came with cinnamon and lots of caramel for some reason. i also asked for cold foam on my other coffee and got whipped cream, asked for them to fix it, and it was whipped cream again. when i said something they said it was cold foam when it clearly wasnt? anyways this sucked n they were rude and couldnt make simple coffees, HIGHLY disappointed as this is a new store. will def stick to thompson bridge.
Atmosphere: 1
Food: 3
Service: 1
Dan Ta-Luong
i came in just for a frozen vanilla coffee and the lady who took my order had/has a rank attitude - she has a red tattoo on her neck and just the look on her face and demeanor was just horrible. there was another employee there who looked like they were being trained and it seemed as if she was tired of her coworker’s attitude as well. she was tossing lids around, making unnecessary loud noises with the stuff to make coffee. i can see why this place has a 3.3 rating but i hope not all of the employees are like this and actually care about having a job.
Atmosphere: 1
Food: 2
Service: 1
Shannon McDonald
Young man handles the rush and my complicated order kindly and professionally. They were out of munchkins, but my coffee was still good. Thanks guys.
Tabitha Bennett
Waited in the drive through for 20+ minutes
Pamela Bock
Only serving one person at a time is a great way to lose all of your business.
Atmosphere: 1
Food: 1
Service: 1
Molly W
The past three times I've been to this Dunkin they will only help one car at a time. Today when I visit they once again are only waiting on one car at a time. After waiting almost 10 minutes to order the car behind me honks and the woman taking orders thought it was me and she yelled at me through the ordering box. The service here is appalling, and I won't be visiting this Dunkin again.
Service: 1
Susan Burg
Just stopped in for a drink and doughnut. Everything was good. But I did notice a lot of kids working there and they seemed disorganized. If they’re busy, you might have a long wait. I was the only customer in the store and one car in the drive-through.
Atmosphere: 4
Food: 4
Service: 5
Jessie Parson
Placed a mobile order today and took a sip after I drove away. Couldn’t think of the taste except… plastic. I called to let them know that I couldn’t turn around or I would be late for a meeting. Staff questioned why it would taste like plastic and I said that may not be right word but please just try it and you will see what I’m talking about. Felt brushed off. Staff is usually very nice also but this interaction didn’t feel kind. Read reviews and unfiltered sink water is exactly what I was tasting. With cream and caramel. My coffee was so horrid I threw it out and I NEVER waste coffee. I’ll deal with it or “fix it up” once I get home. Went to McDonalds later and got another coffee, for cheaper that was made correctly. I go to this Dunkin purely out of convenience being on the right when you exit 365/23 and almost every time something is wrong with my coffee. My advise- if you do a mobile order, take the extra minute to go in and taste your coffee before you leave 🙃
This dunkin is run poorly and takes forever Sat in drive through for 7 minutes waiting on 2 wraps any other dunkin takes like 2 mins Told the manager and she said it wasn't that big of a deal - I will try and contact the owner to see if they feel the same way - go to a different dunkin not this one !
Atmosphere: 1
Food: 1
Service: 1
Tiffany Renteria
On August 5, 2025, at 6:31 PM, I placed an order through DoorDash from your location (Check #3386). When the driver delivered the order, I opened the sealed bag—provided to the driver by a staff member at Dunkin' Donuts—and discovered that every single donut was incorrect.
I immediately contacted the store to report the issue and asked if I could come in to pick up the correct items. I explained that my original order consisted of five double frosted, two double chocolate, five glazed, and three Star Spangled donuts. I was then informed that none of those items were available.
I asked whether the incorrect donuts had been intentionally substituted without notifying me. The employee responded that she wasn’t the one who packed the order but acknowledged that someone at the store had. She advised me to mark the items as incorrect on the DoorDash app but warned that doing so would negatively impact the driver—who was not at fault. I expressed this concern and asked if a store credit could be issued instead, which she refused.
This experience was extremely disappointing and unprofessional. At a minimum, the order should have been declined if the items were unavailable. I would never knowingly mislead a customer, and I do believe this matter should be taken seriously.
To make the situation even more concerning, one of the donuts I received contained coconut—a serious allergen for me. Including a known allergen without warning is not only careless but dangerous, and could have led to a medical emergency.
As a result of this experience, I will not be returning.
There’s some attitude or lack of interest. Others I’ve gone to the window employees have at least had smile and actually speak.
Atmosphere: 2
Food: 3
Service: 2
I ask myself why do I keep coming back to this location. I have a 50/50% chance my order will be right. When my order is wrong it ruins my morning and is upsetting that I pay for it, but I always have high hopes it will be right which makes a great morning for me when it is. I don’t feel like the staff is friendly. I’m in customer service myself and they do not treat me like they appreciate my business or my hard earned money
Atmosphere: 2
Food: 1
Service: 2
they were very rude as soon as i walked in. not very customer friendly and couldnt make me a simple coffee... i had asked for a plain frozen coffee and it came with cinnamon and lots of caramel for some reason. i also asked for cold foam on my other coffee and got whipped cream, asked for them to fix it, and it was whipped cream again. when i said something they said it was cold foam when it clearly wasnt? anyways this sucked n they were rude and couldnt make simple coffees, HIGHLY disappointed as this is a new store. will def stick to thompson bridge.
Atmosphere: 1
Food: 3
Service: 1
i came in just for a frozen vanilla coffee and the lady who took my order had/has a rank attitude - she has a red tattoo on her neck and just the look on her face and demeanor was just horrible. there was another employee there who looked like they were being trained and it seemed as if she was tired of her coworker’s attitude as well. she was tossing lids around, making unnecessary loud noises with the stuff to make coffee. i can see why this place has a 3.3 rating but i hope not all of the employees are like this and actually care about having a job.
Atmosphere: 1
Food: 2
Service: 1
Young man handles the rush and my complicated order kindly and professionally. They were out of munchkins, but my coffee was still good. Thanks guys.
Waited in the drive through for 20+ minutes
Only serving one person at a time is a great way to lose all of your business.
Atmosphere: 1
Food: 1
Service: 1
The past three times I've been to this Dunkin they will only help one car at a time. Today when I visit they once again are only waiting on one car at a time. After waiting almost 10 minutes to order the car behind me honks and the woman taking orders thought it was me and she yelled at me through the ordering box. The service here is appalling, and I won't be visiting this Dunkin again.
Service: 1
Just stopped in for a drink and doughnut. Everything was good. But I did notice a lot of kids working there and they seemed disorganized. If they’re busy, you might have a long wait. I was the only customer in the store and one car in the drive-through.
Atmosphere: 4
Food: 4
Service: 5
Placed a mobile order today and took a sip after I drove away. Couldn’t think of the taste except… plastic. I called to let them know that I couldn’t turn around or I would be late for a meeting. Staff questioned why it would taste like plastic and I said that may not be right word but please just try it and you will see what I’m talking about. Felt brushed off. Staff is usually very nice also but this interaction didn’t feel kind. Read reviews and unfiltered sink water is exactly what I was tasting. With cream and caramel. My coffee was so horrid I threw it out and I NEVER waste coffee. I’ll deal with it or “fix it up” once I get home. Went to McDonalds later and got another coffee, for cheaper that was made correctly. I go to this Dunkin purely out of convenience being on the right when you exit 365/23 and almost every time something is wrong with my coffee. My advise- if you do a mobile order, take the extra minute to go in and taste your coffee before you leave 🙃
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Positive experience via mobile order pickup
Atmosphere: 5
Food: 5
Service: 4
No wifi
Atmosphere: 1
Food: 1
Service: 1
This dunkin is run poorly and takes forever
Sat in drive through for 7 minutes waiting on 2 wraps any other dunkin takes like 2 mins
Told the manager and she said it wasn't that big of a deal - I will try and contact the owner to see if they feel the same way - go to a different dunkin not this one !
Atmosphere: 1
Food: 1
Service: 1
On August 5, 2025, at 6:31 PM, I placed an order through DoorDash from your location (Check #3386). When the driver delivered the order, I opened the sealed bag—provided to the driver by a staff member at Dunkin' Donuts—and discovered that every single donut was incorrect.
I immediately contacted the store to report the issue and asked if I could come in to pick up the correct items. I explained that my original order consisted of five double frosted, two double chocolate, five glazed, and three Star Spangled donuts. I was then informed that none of those items were available.
I asked whether the incorrect donuts had been intentionally substituted without notifying me. The employee responded that she wasn’t the one who packed the order but acknowledged that someone at the store had. She advised me to mark the items as incorrect on the DoorDash app but warned that doing so would negatively impact the driver—who was not at fault. I expressed this concern and asked if a store credit could be issued instead, which she refused.
This experience was extremely disappointing and unprofessional. At a minimum, the order should have been declined if the items were unavailable. I would never knowingly mislead a customer, and I do believe this matter should be taken seriously.
To make the situation even more concerning, one of the donuts I received contained coconut—a serious allergen for me. Including a known allergen without warning is not only careless but dangerous, and could have led to a medical emergency.
As a result of this experience, I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Nice people
Atmosphere: 5
Food: 5
Service: 5
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