I love dunkin but sometimes they dont blend up my frozen drinks all the way or else I would've gave 5 stars
Atmosphere: 4
Food: 4
Service: 4
Myra Phillips
They didn't have any lemon filled donuts. But the drinks were good and the people were nice.
Atmosphere: 5
Food: 4
Service: 5
Amy Andrews
Just came here. Did a mobile order as I have done for over 2 years. I place it right before I pull up so that the cold foam I pay extra for, will not be melted. Today I ordered a blueberry refresher. Did order as I was a few seconds from pulling up. Now here’s the complaint. When I told the girl I had a mobile order, she said, “Who??” I said my name again. She said, (sighing) “ok well you have to pull around front and we will make it.” No one was in line in front or behind me….no customers were in the store. I get to window, girl says, “they are telling me you have to pull around front.” I said this is kinda pointless lol she said, I’m sorry they are making me tell you. So, I pull around front and guess what, less than a minute later, girl brings me my drink. I said you know this was pointless. She said, “if someone places an order before they pull up, they have to pull around front, that’s the rules” and she walks off. Please make this make sense lol being rude is not good customer service. There is a Dunkin 2 minutes down the road that the people have never been rude. Came here once before and the guy when I got to speaker said, “what you want” when I pulled up to the window, no hello, just handed my drink out the window, couldn’t even see a face, just arm. I’ve noticed customer service is great here when Noel is here….usually in the mornings. Maybe better training should be done. While I’m in parking lot making this review, that same girl made another woman pull to the front. Guess she made her order on way like myself. And guess what, less than a minute later she brought her her drink lol whomever you are little girl, you need to get off the Dunkin throne and just chill out lol by the way, I never post reviews. This is only one of few. This behavior should be called out and it was.
Lupe Mar
They are never consistent with how they make coffees. I had to go back because the iced coffee I ordered was bland, didn’t even taste like coffee and no flavor whatsoever. They remade it but felt like only doing half a cup I guess.
Atmosphere: 2
Food: 1
Service: 2
Jessica L
So I’m a loyal Dunkin’ coffee fanatic. I love the Dunkin franchise and not a lot of people care to review franchises but then there are people like me. I want to give credit where credit is due. I know it’s a long review but I promise it’s worth it. I’m in Georgia for a short time and I happen to be in Gainesville. I want to give the Gainesville location dunkin some credit. There is a reason why, despite it being a small town, this store is still standing. I went one morning and it could’ve been an off day for an employee or something…we ordered two medium hot drinks and received them half-full. In the time I’ve been going to all sorts of Dunkin’s all over the states, this was the first time I’ve experienced this. Feeling frustrated and cheated on paying for two drinks just to receive practically one felt unfair. I reached out via email about this concern…and like I said, it may seem like it’s not a big deal and I actually wasn’t expecting much out of this. But the next day, the director reached out to me and then the day after, the area manager reached out to me to make things right. She offered to correct this either remaking our drinks or giving a refund. Either way, I’ll have to go in person to request this. I went in today to the location and it’s actually a very nice location, fyi, clean and kept up. I told the store manager what was going on and he and his team quickly corrected this by making two drinks we requested. With all that being said, Dunkin showed me teamwork and client/customer satisfaction and support. I hope others will know that they are willing to go the extra mile. So, thank you Dunkin. I’ll definitely be back if I’m in town. Till then, let’s sip!
Atmosphere: 5
Food: 5
Service: 5
Momo “桃” Noki
They were slammed with mobile order I think Took long time to be able to order But ppl were nice and drink was good So it's worth waited
Atmosphere: 4
Mackenzie Couch
They didn’t put cream cheese on my bagel. There was also a hair on my drink.
Atmosphere: 2
Food: 1
Service: 2
Joshua McBerry
Love the coffee and the sour cream donoughts dipped in the coffee is so good
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Classic Donuts
Annmarie Williams
Never again will I visit this Dunkin’ Donuts. They have the most miserable people and why did they charge me $0.54 for a small cup of hot water. Why was all the syrup in my coffee at the bottom of the cup and not stirred. SMH.
Hmm. I'm rethinking this. Catch ya later!!!!!I dance around town looking at the restaurants , observing how people are treated. This is one of the very few restaurants when it comes to fast food that I have found that is courteous clean and comfortable. Only recommendation is to move a trash can next to the door!!
They put so much ice in my cup I struggle to put my straw through. Rudest customer service as well.
Atmosphere: 1
Food: 1
Service: 1
Scott Rogers
Ahh, the Jesse Jewell Dunkin weekend experience: lukewarm coffee with grounds floating atop, drank on wobbly dining room tables, and filthy floor..
Atmosphere: 1
Food: 2
Service: 3
Duvi 02
Excellent service
Mary Beth Cole
Just had the worst experience here. If you want hot coffee, donuts, or for your order to be right DONT GO HERE ON SUNDAY AFTERNOON. Staff is rude and doesn’t care. Tried to order munchkins and they were out. Asked what donuts they had with sprinkles and was rudely told only 2 kinds. Asked for unsweetened creamer in our coffee and got half and half and lukewarm coffee. Just don’t do it.This is for the store on Jesse Jewell. They have no listing online so this is my only option.
I love dunkin but sometimes they dont blend up my frozen drinks all the way or else I would've gave 5 stars
Atmosphere: 4
Food: 4
Service: 4
They didn't have any lemon filled donuts. But the drinks were good and the people were nice.
Atmosphere: 5
Food: 4
Service: 5
Just came here. Did a mobile order as I have done for over 2 years. I place it right before I pull up so that the cold foam I pay extra for, will not be melted. Today I ordered a blueberry refresher. Did order as I was a few seconds from pulling up. Now here’s the complaint. When I told the girl I had a mobile order, she said, “Who??” I said my name again. She said, (sighing) “ok well you have to pull around front and we will make it.” No one was in line in front or behind me….no customers were in the store. I get to window, girl says, “they are telling me you have to pull around front.” I said this is kinda pointless lol she said, I’m sorry they are making me tell you. So, I pull around front and guess what, less than a minute later, girl brings me my drink. I said you know this was pointless. She said, “if someone places an order before they pull up, they have to pull around front, that’s the rules” and she walks off. Please make this make sense lol being rude is not good customer service. There is a Dunkin 2 minutes down the road that the people have never been rude. Came here once before and the guy when I got to speaker said, “what you want” when I pulled up to the window, no hello, just handed my drink out the window, couldn’t even see a face, just arm. I’ve noticed customer service is great here when Noel is here….usually in the mornings. Maybe better training should be done. While I’m in parking lot making this review, that same girl made another woman pull to the front. Guess she made her order on way like myself. And guess what, less than a minute later she brought her her drink lol whomever you are little girl, you need to get off the Dunkin throne and just chill out lol by the way, I never post reviews. This is only one of few. This behavior should be called out and it was.
They are never consistent with how they make coffees. I had to go back because the iced coffee I ordered was bland, didn’t even taste like coffee and no flavor whatsoever. They remade it but felt like only doing half a cup I guess.
Atmosphere: 2
Food: 1
Service: 2
So I’m a loyal Dunkin’ coffee fanatic. I love the Dunkin franchise and not a lot of people care to review franchises but then there are people like me. I want to give credit where credit is due. I know it’s a long review but I promise it’s worth it. I’m in Georgia for a short time and I happen to be in Gainesville. I want to give the Gainesville location dunkin some credit. There is a reason why, despite it being a small town, this store is still standing. I went one morning and it could’ve been an off day for an employee or something…we ordered two medium hot drinks and received them half-full. In the time I’ve been going to all sorts of Dunkin’s all over the states, this was the first time I’ve experienced this. Feeling frustrated and cheated on paying for two drinks just to receive practically one felt unfair. I reached out via email about this concern…and like I said, it may seem like it’s not a big deal and I actually wasn’t expecting much out of this. But the next day, the director reached out to me and then the day after, the area manager reached out to me to make things right. She offered to correct this either remaking our drinks or giving a refund. Either way, I’ll have to go in person to request this. I went in today to the location and it’s actually a very nice location, fyi, clean and kept up. I told the store manager what was going on and he and his team quickly corrected this by making two drinks we requested. With all that being said, Dunkin showed me teamwork and client/customer satisfaction and support. I hope others will know that they are willing to go the extra mile. So, thank you Dunkin. I’ll definitely be back if I’m in town. Till then, let’s sip!
Atmosphere: 5
Food: 5
Service: 5
They were slammed with mobile order I think
Took long time to be able to order
But ppl were nice and drink was good
So it's worth waited
Atmosphere: 4
They didn’t put cream cheese on my bagel. There was also a hair on my drink.
Atmosphere: 2
Food: 1
Service: 2
Love the coffee and the sour cream donoughts dipped in the coffee is so good
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Classic Donuts
Never again will I visit this Dunkin’ Donuts. They have the most miserable people and why did they charge me $0.54 for a small cup of hot water. Why was all the syrup in my coffee at the bottom of the cup and not stirred. SMH.
Atmosphere: 1
Food: 1
Service: 1
Nasty bathroom
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Hmm.
I'm rethinking this. Catch ya later!!!!!I dance around town looking at the restaurants , observing how people are treated. This is one of the very few restaurants when it comes to fast food that I have found that is courteous clean and comfortable. Only recommendation is to move a trash can next to the door!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Croissant, Sauce Egg and Crees Crosssanwicho an Hadd Bronw Coffe Regular, Dozen Donuts, Caramel Iced Macchiato, Dunkin' Lemonade Refreshers, Dunkin' Refreshers, Bagel
They put so much ice in my cup I struggle to put my straw through.
Rudest customer service as well.
Atmosphere: 1
Food: 1
Service: 1
Ahh, the Jesse Jewell Dunkin weekend experience: lukewarm coffee with grounds floating atop, drank on wobbly dining room tables, and filthy floor..
Atmosphere: 1
Food: 2
Service: 3
Excellent service
Just had the worst experience here. If you want hot coffee, donuts, or for your order to be right DONT GO HERE ON SUNDAY AFTERNOON. Staff is rude and doesn’t care. Tried to order munchkins and they were out. Asked what donuts they had with sprinkles and was rudely told only 2 kinds. Asked for unsweetened creamer in our coffee and got half and half and lukewarm coffee. Just don’t do it.This is for the store on Jesse Jewell. They have no listing online so this is my only option.
Atmosphere: 1
Food: 1
Service: 1
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