Rooms were clean. Although upon checking in the temp in the room was set to 78 degrees and took all night to cool off. I understand it was February but that setting is not what I would call a happy medium.Breakfast both mornings were empty by 7a. Gravy was gone and when I asked about it when the replacement was coming the lady told me 15 minutes. Pancake machine was also empty with batter.Pretty poor customer service all the way around. Dude behind the desk was either uninterested in helping me or standing in the lobby talking to obvious friends instead of being ready to help customers where he needed to be.
Service: 2
Justin Troscher
Rooms: The room was clean, which was my primary factor when choosing a hotel.Food & drinks: There might as well not be "free breakfast." It's a bunch of dried out eggs an turkey sausage and fruit that's a day from going bad. I was then trying to resort to cereal but there wasn't any milk. I heard somebody else say, "There's no apple juice." I didn't see a coffee dispenser.
Service: 2
Glenn Milburn
I have stayed in many Express hotels and normally they are great, so I was surprised. First off NO coffee in the room, you have to go to the lobby for coffee. The coffee makers in lobby didn’t work and no one there could fix them. I had no hot water in my shower. They offered nothing back but points. $200 room should have hot water. The room was clean and bed was comfortable. Not a good experience.Rooms: No hot water.Food & drinks: No coffee.
Service: 3
David Stormcedar
Very adequate. Pros: clean, friendly service, 24 hr coffee makers in the lobby. Cons: no cups in the rooms,Walkability: Several restaurants adjacent the parking lot.
Service: 5
Lilya Lydia
Great location. Great rooms. Great service. Lake Park is 5 min. Margaritaville 30 min. We forgot shirt and it was very well packed and mailed the next day. Both evening and morning customer service care is very friendly and helpful.The room is well insulated, so there no sounds outside.One issue: The inside air conditioning unit will not turn off, and this disturbs full quietness. Bur still will recommend ?!Nearby activities: Parks, Restaurant, PublixWalkability: Park, Buffalo chicken
Service: 5
R Mack
The room was well cleaned, breakfast was great, and the bed was extremely comfortable. The only thing was that the pricing was very high, considering I am an IHG member. I have stayed in different locations outside the state and inside the state of Georgia and received a much better rate than what I received here.It was quite a disappointment but was the nicest place around to stay at the last minute for the night.
Service: 5
Christine Fritz Eltz
Overnight stay on the way to the North Georgia Mountains. Very clean, VERY quiet! The staff was super nice and it has several restaurants within walking distance. 24-hour coffee bar and always a good breakfast to send you on your way.Rooms: Very clean and recently updated.Food & drinks: Breakfast & coffee bars are available.
Service: 5
Malinda E
My husband and I stayed here because he was starting a new job and had orientation in Gainesville. The check-in process was easy and fast. Rooms were clean and spacious. I work remotely. There was a desk and comfortable chair in the room that I utilized to work. The housekeeper, Nicolea, was very friendly. All of the front desk people were nice. Ms. Mickle went above and beyond the call of duty. She went to a restaurant and picked up part of our food when an item was left out. The pool was clean and cooling. The hotel is in a good location to local activities. I highly recommend this place!!Rooms: Clean, spaciousNearby activities: Restaurants, shopping plazas, and movie theater nearby.Walkability: Several restaurants within walking distance.
Service: 5
N9557NBcharleneg
Our car overheated on 7/15 we were not sure when it would be repaired. This was a stressful time, but the hotel staff worked with us each day to ensure that we had the same room to stay in. Margaret Mickle, the General Manage, was so supportive and helped us join the IHG group so that we had late checkout and a better rate. Janie supervisor of the cleaning staff, deserves the Queen of Clean award she received from corporate. She supports herstaff and they pass the support and kindness on to the guests. They did everything to help us during our unplanned five day stay. The room was clean, comfortable, spacious and restful. The rooms are almost soundproof and the blackout curtain is the best we have seen in all our hotel stays. Heather, the person who prepares the breakfast during the week, changes the menu a little each day and keeps everything spotless. And I love the Bunn coffee maker. This hotel deserves the highest award available ?
This hotel property is clean, clean, clean. Outside and parking is really nice and well kept. Front desk staff were all very polite and well trained. Our experience was A plus.
Service: 5
floridaforever09
What a nice hotel. Great parking, pleasant staff and great room. So clean and spacey. The water pressure was great with shampoo, conditioner and soap available. The breakfast was great - so much to chose from. They also offer a discount to family members that have someone at NE Medical Center which was wonderful. Thanks so much. Highly recommended.
893teressag
I had to relocate while work was being done on our house. It was a stressful time but my stay at HIE made everything easier. The room was perfect- comfy bed, plenty of amenities, and the best shampoo I've found in years. Breakfast was delicious and even the day I slept in, there was plenty to be had. The staff was pleasant and helpful and the GM, Margaret, couldn't have been kinder. They really are the gold standard in lodgings and hospitality. I always recommend them to anyone planning on visiting Gainesville.
Ellen Campanale
My husband and I have stayed here for an extended time due to a flood in our home. We highly recommend this hotel. The staff is friendly and very efficient. Bed and room very comfortable and clean. Will recommend this hotel to family and friends.
chV351NL
OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!
Clean rooms. Great location.
Service: 5
Rooms were clean. Although upon checking in the temp in the room was set to 78 degrees and took all night to cool off. I understand it was February but that setting is not what I would call a happy medium.Breakfast both mornings were empty by 7a. Gravy was gone and when I asked about it when the replacement was coming the lady told me 15 minutes. Pancake machine was also empty with batter.Pretty poor customer service all the way around. Dude behind the desk was either uninterested in helping me or standing in the lobby talking to obvious friends instead of being ready to help customers where he needed to be.
Service: 2
Rooms: The room was clean, which was my primary factor when choosing a hotel.Food & drinks: There might as well not be "free breakfast." It's a bunch of dried out eggs an turkey sausage and fruit that's a day from going bad. I was then trying to resort to cereal but there wasn't any milk. I heard somebody else say, "There's no apple juice." I didn't see a coffee dispenser.
Service: 2
I have stayed in many Express hotels and normally they are great, so I was surprised. First off NO coffee in the room, you have to go to the lobby for coffee. The coffee makers in lobby didn’t work and no one there could fix them. I had no hot water in my shower. They offered nothing back but points. $200 room should have hot water. The room was clean and bed was comfortable. Not a good experience.Rooms: No hot water.Food & drinks: No coffee.
Service: 3
Very adequate. Pros: clean, friendly service, 24 hr coffee makers in the lobby. Cons: no cups in the rooms,Walkability: Several restaurants adjacent the parking lot.
Service: 5
Great location. Great rooms. Great service. Lake Park is 5 min. Margaritaville 30 min. We forgot shirt and it was very well packed and mailed the next day. Both evening and morning customer service care is very friendly and helpful.The room is well insulated, so there no sounds outside.One issue: The inside air conditioning unit will not turn off, and this disturbs full quietness. Bur still will recommend ?!Nearby activities: Parks, Restaurant, PublixWalkability: Park, Buffalo chicken
Service: 5
The room was well cleaned, breakfast was great, and the bed was extremely comfortable. The only thing was that the pricing was very high, considering I am an IHG member. I have stayed in different locations outside the state and inside the state of Georgia and received a much better rate than what I received here.It was quite a disappointment but was the nicest place around to stay at the last minute for the night.
Service: 5
Overnight stay on the way to the North Georgia Mountains. Very clean, VERY quiet! The staff was super nice and it has several restaurants within walking distance. 24-hour coffee bar and always a good breakfast to send you on your way.Rooms: Very clean and recently updated.Food & drinks: Breakfast & coffee bars are available.
Service: 5
My husband and I stayed here because he was starting a new job and had orientation in Gainesville. The check-in process was easy and fast. Rooms were clean and spacious. I work remotely. There was a desk and comfortable chair in the room that I utilized to work. The housekeeper, Nicolea, was very friendly. All of the front desk people were nice. Ms. Mickle went above and beyond the call of duty. She went to a restaurant and picked up part of our food when an item was left out. The pool was clean and cooling. The hotel is in a good location to local activities. I highly recommend this place!!Rooms: Clean, spaciousNearby activities: Restaurants, shopping plazas, and movie theater nearby.Walkability: Several restaurants within walking distance.
Service: 5
Our car overheated on 7/15 we were not sure when it would be repaired. This was a stressful time, but the hotel staff worked with us each day to ensure that we had the same room to stay in. Margaret Mickle, the General Manage, was so supportive and helped us join the IHG group so that we had late checkout and a better rate. Janie supervisor of the cleaning staff, deserves the Queen of Clean award she received from corporate. She supports herstaff and they pass the support and kindness on to the guests. They did everything to help us during our unplanned five day stay. The room was clean, comfortable, spacious and restful. The rooms are almost soundproof and the blackout curtain is the best we have seen in all our hotel stays. Heather, the person who prepares the breakfast during the week, changes the menu a little each day and keeps everything spotless. And I love the Bunn coffee maker. This hotel deserves the highest award available ?
Restaurantji Recommends
This hotel property is clean, clean, clean. Outside and parking is really nice and well kept. Front desk staff were all very polite and well trained. Our experience was A plus.
Service: 5
What a nice hotel. Great parking, pleasant staff and great room. So clean and spacey. The water pressure was great with shampoo, conditioner and soap available. The breakfast was great - so much to chose from. They also offer a discount to family members that have someone at NE Medical Center which was wonderful. Thanks so much. Highly recommended.
I had to relocate while work was being done on our house. It was a stressful time but my stay at HIE made everything easier. The room was perfect- comfy bed, plenty of amenities, and the best shampoo I've found in years. Breakfast was delicious and even the day I slept in, there was plenty to be had. The staff was pleasant and helpful and the GM, Margaret, couldn't have been kinder. They really are the gold standard in lodgings and hospitality. I always recommend them to anyone planning on visiting Gainesville.
My husband and I have stayed here for an extended time due to a flood in our home. We highly recommend this hotel. The staff is friendly and very efficient. Bed and room very comfortable and clean. Will recommend this hotel to family and friends.
OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!