Jimmy John's

333 Jesse Jewell Pkwy, Gainesville
(770) 534-9152

Recent Reviews

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Bryan Mattox

Order was placed through their app. and was still made incorrectly. Was not fast. Did have a drive thru which was a plus.

Atmosphere: 1

Food: 3

Service: 3

Gina Hamilton

3td time I have come to order around 4pm on a Friday and no one ishere

Atmosphere: 1

Food: 5

Service: 1

Lee Barrow

Stopped by at lunch time on a weekday twice in the past week, and they were closed. Lights off, no sign on the door, no one there. Have they gone out of business?

Natalie Ertzberger

Whoever owns this location should be embarrassed! They are NEVER open.

Connie Rodriguez

Terrible customer service. They don’t answer the phone and hours are unreliable.

Atmosphere: 1

Food: 1

Service: 1

julianne molina

If you don’t like your job sir, just quit. Angry & hostile man

Now reading the reviews I see we all encountered rude service, why is this man still there?

Service: 1

Chris Johnston

Their hours open UNRELIABLE. Appears to be closed for hours 7p on a Wed 8/18 despite claiming open until 9PM. Many reviews say same thing. STAY AWAY!

Service: 1

Victoria Hankin

Store was said to be open 11-9 on Sunday. I placed a large online order for my business, there is no one here. The doors are locked the lights are off, and no one to call. Customer service is closed so I can’t request a refund. And I’m not looking forward to waiting to come in tomorrow to request a refund that is surely due since I received no food.

Will Hawthorne

Ordered online for pickup at 6pm on a Friday, website, app, and google all agree on them being open until 9, and I show up to a closed store. The store didn't even have times posted on their door. I called to get it refunded, and the woman who answered said that the owner decided to close at 6 from now on but doesn't want to change the time on the website or app. Just update something so we don't waste our money. Going to need to dispute the charge now.

Service: 1

Anna Rambo

Ordered at 6:01. Went to pick it up. Store was closed even though app and Google both stated that it was open.

Next day no one followed up, canceled, or refunded my order. I called the store and a rude female employee explained that they close at 6 PM now due to “owner’s request” and that the owner refuses to update Google open times or the App to prevent situations like this.

After 10 minutes on the phone, they explained they can’t refund my order because it’s from the previous day and the general manager has to do it when he is back. There was not a single ounce of empathy or one “sorry” through the whole conversation.

Atmosphere: 1

Food: 1

Service: 1

Heather E

I have tried this Jimmy johns a few times hoping that it will get better. How can you run a sub shop and always be out of bread. Last time I will come here.

Atmosphere: 1

Food: 1

Service: 1

Kristin Miliman

We stopped on our road trip and come through this area often. It was a great experience and everyone that worked there was very nice. They had multiple rushes while we were dining in and eating. They still were on it and took the time with whatever we needed.

Atmosphere: 5

Food: 5

Service: 5

Dylan Jordan

They called 45 minutes after I placed my order and cancelled it claiming they have no delivery driver on weekends. I asked them to remove the option from the app on weekends. They said the owner would have to do it and they haven't been able to get in contact with the owner for a while(they said). Hopefully the owner will see this and do something about it. I don't blame the employees I blame the owner. Please get this issue corrected as soon as possible. Now I get no food on my lunch thanks to the owner. Do no order on weekends or they will do the same to you. They either need a weekend delivery driver or to remove the option from the app. This is not acceptable. I pray the owner sees this and the issue is corrected as soon as possible. Thanks

Atmosphere: 1

Food: 1

Service: 1

Colleen Cundiff

Tried multiple times to place an order and it's never open and accepting orders. If Jimmy John's can't pay its people well enough it keep every location staffed appropriately, they need to close these locations and figure out a better business policy. This is ridiculous.

Jarrett Rivera

This place is straight ass. They are never open. They close at noon on a Saturday don’t ever eat here don’t ever go. Don’t even bother calling them. They won’t even pick up the phone.

Atmosphere: 1

Food: 1

Service: 1

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