Wendy's

416 Shallowford Rd, Gainesville
(770) 718-0880

Recent Reviews

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Justin

2nd time got food here and it was absolutely terrible first time tore my stomach up all day then today 11/19/2025 around 12:45 placed a mobile dine in order Michael L chicken sandwich combo and nuggets and the chicken sandwich was rubber hard to pull apart with fingures last time eating there if that woman came by later that asked if everything was good id told her no but hadn't eaten the sandwich yet

Atmosphere: 5

Food: 1

Service: 5

Lisia Hall

Greeting made the food taste even better got and fast!

Atmosphere: 3

Food: 4

Service: 5

Joanna Rodriguez

Poor customer service and I believe the manager was attending me. They got my order wrong and did not apologize just took the bag away. Never apologized.

Atmosphere: 1

Food: 4

Service: 1

Kris Sanders

Idk why evertime I’ve ever ate at this location. I don’t eat Wendy’s very often, but I’ve been here maybe 7 times in last 6 years or so. It seems like every single time the restaurant is so messy and filthy. It’s so odd. Food always looks sloppy and unappealing. The customer service really depends on who’s working there that day I’m sure. Not everyone is gonna like or enjoy a fast food gig.

Atmosphere: 1

Food: 2

Service: 2

Jessy Martinez

although the order/food/ service was fine, i could not deal with the smell inside of the place. it smelt like mildew. as soon as i walked in it punched me in the face. no exaggeration. I have no clue who mopped the floors but it smelt like they’ve been using the same mopping water over and over again. i’ve never had an issue at this location before so this surprised me. There is also mold growing behind the drink machines and it’s starting to grow on the sides of them.

Atmosphere: 1

Food: 4

Service: 4

Trae Smith

Food is great but, very disorganized and unprofessional when it comes to everything hiring, service, atmosphere their managers are unprofessional.

Atmosphere: 1

Food: 5

Service: 1

Cammie Turk

Taco salad rules

Atmosphere: 1

Food: 5

Service: 1

Patrick Bristow

Manager is a awful human being! Don't talk to anyone like that. Be kind. Manager doesn't not know how to manage anything. Soda machines don't, employees are confused and stifled by management!

Atmosphere: 1

Food: 1

Service: 1

Mark Fuller

Went through the drive thru tonight and there was a very nice lady, I think her name was Sheryl who was fast and efficient and my food was fresh. good job guys!

Atmosphere: 4

Food: 5

Service: 5

Maria Torres

Absolutely ridiculous. Went to the drive thru today 8/13/25. There was one car ahead of me and none behind me, it was not busy AT ALL! I Paid at the first window at 6:13 pm, drove up to the second window to sit for TEN MINUTES while the gentleman talked to- I believe a manager, as she was untangling her hair right over the ice bin. As I sat there and waited he gave me MY drink (a Coke Zero), and then he continued talking, 5 minutes later he tried to give me another Coke Zero (that I didn’t ask for). I told him I already had it, and said oh and took it back. At some point, 5 minutes in, someone else, possibly GM pointed out the time and how long they were taking. And they seemed to not even care. The gentleman continued talking and gave me one of two of my kids drinks, he went back to talking and he remade the Coke Zero AGAIN and tried to give it to me AGAIN. At this point I was getting frustrated and told him it was the third drink he’s made, two of which I didn’t ask for. At 6:23PM they gave me my food, TEN MINUTES LATER!!! After he handed me the food I asked him for the second kids drink because he had only given me one and he said “that’s all the food you got” I repeated it again asking him for the second kids drink, he again said that he had given me all of the food. At this point I had to explain that I had gotten two kids meals and he had only given me one kids drink. He then realized he had the second kids drink mixed up with all the other drink mess ups and handed me my second kids drink. Very frustrating to say the least! Definitely need less talking and more working. Won’t be back !

Aaliyah

I’ve had multiple issues within the past Month of this store. They never give all of your items you PAY! for I just spent $51 Here and i get home and Find out i don't have half of my Food! This is Ridiculous Your corporation needs to train your workers better.

Atmosphere: 3

Food: 3

Service: 2

Cora Lanning

Great food

Atmosphere: 5

Food: 5

Service: 5

nivea legette

these people are very rude and have an attitude. gave us the wrong food about 2 times.

Atmosphere: 1

Food: 1

Service: 1

Under ground King

Manager is top shelf . She has a well trained courteous staff food is always hot and fast. Thumbs up Dave

Atmosphere: 4

Food: 5

Service: 5

Seidina Scroggs

Customer service people at Windows were rude. Don't like the new AI ordering system

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Hamburger

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