To be honest, this Dunkin location doesn’t even deserve one star. I went this morning to get breakfast for the family. Ordered the $6 meal deal I saw on the screen it was a bagel asked if it could be a croissant instead and she said no it’s already made. Would NOT give me a bacon egg and cheese croissant. I had to pay for another. Mind you, I was at the screen asking for that change. Not at the window. I did not order, pull around, and then ask for a change. I’d understand that. The attitude, the overall experience was horrible. Will not be back. Very very poor management. When I got back and told my dad about the experience, he told me about his the day before. He was trying to order ice cream in store. He waited around 15 min inside and no one helped him. He said ma’am can I order ice cream and he said with a poor attitude she responded you have to go to the screen and place it. She would not take his order and scoop it at the ice cream station like we have always done it all our life. Very dehumanizing. What is the world coming to? It takes $0 to be kind and a decent human. Literally grab a bowl and the scooper and say yes sir I can get you here. Not a big deal. So very sad. Dunkin, I hope you address this issue and fix this locations service ASAP.
Gary Taylor
I’m a Dunkin’ fan but can’t believe my recent service. I ordered an egg and cheese sandwich but the order screen didn’t show it on an English Muffin. I questioned the employee and they said sourdough. After ordering with sourdough I pulled up the English Muffin on my phone. When I got to the window I requested the change. I was told it was already made and too bad!! Customer service is the key to business success. The customer is always right! I may never return.
Jason
The person at the drive-thru really hated there job. Very short and really didn’t want to be there. The coffee was burnt and the grilled cheese was barely warm much less toasted with melted cheese
Food: 2
Service: 1
patti mendez
The manager is married to the district manager, so any complaints made will not be heard. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
D Gunter
Would recommend
Atmosphere: 5
Food: 5
Service: 5
Benjamin Maddox
I'm disappointed. Over 40 different doughnuts to choose from. AND THEY'RE ALL DELICIOUS!
Atmosphere: 5
Food: 5
Service: 5
Becky Fitch
Great service! Angie is the best in the drive thru. She knows my order by heart, very efficient and professional!
Atmosphere: 5
Food: 5
Service: 5
Todd Ciavola
Visited Dunkin this morning. Service was great and the coffee delicious. The restaurant was clean and modern.
Atmosphere: 5
Food: 5
Service: 5
Kristina Stanley
Terrible management at this establishment. I would recommend traveling just a little further towards I20 for Starbucks.
I spent there 40$+. And they didn't give me, refused me even 1 glass of water (for my pills). I asked to fill my glass with water. 👎
Service: 1
Chl0318
Went and ordered a latte and paid extra for extra espresso, the drink still tasted like pure milk. I called and asked if I could come back to have them remake it and they refused. They were so rude and even said they’d check the cameras to make sure they made it right 🙄 they could’ve just remade it and saved all that hassle. I paid nearly $8 for a crappy drink. I won’t make the mistake of going to Dunkin over Starbucks next time.
Service: 1
Antonio Clinkscales
We went here for Baskin Robins. We love the waffle cones.
To be honest, this Dunkin location doesn’t even deserve one star. I went this morning to get breakfast for the family. Ordered the $6 meal deal I saw on the screen it was a bagel asked if it could be a croissant instead and she said no it’s already made. Would NOT give me a bacon egg and cheese croissant. I had to pay for another. Mind you, I was at the screen asking for that change. Not at the window. I did not order, pull around, and then ask for a change. I’d understand that. The attitude, the overall experience was horrible. Will not be back. Very very poor management. When I got back and told my dad about the experience, he told me about his the day before. He was trying to order ice cream in store. He waited around 15 min inside and no one helped him. He said ma’am can I order ice cream and he said with a poor attitude she responded you have to go to the screen and place it. She would not take his order and scoop it at the ice cream station like we have always done it all our life. Very dehumanizing. What is the world coming to? It takes $0 to be kind and a decent human. Literally grab a bowl and the scooper and say yes sir I can get you here. Not a big deal. So very sad. Dunkin, I hope you address this issue and fix this locations service ASAP.
I’m a Dunkin’ fan but can’t believe my recent service. I ordered an egg and cheese sandwich but the order screen didn’t show it on an English Muffin. I questioned the employee and they said sourdough. After ordering with sourdough I pulled up the English Muffin on my phone. When I got to the window I requested the change. I was told it was already made and too bad!! Customer service is the key to business success. The customer is always right! I may never return.
The person at the drive-thru really hated there job. Very short and really didn’t want to be there. The coffee was burnt and the grilled cheese was barely warm much less toasted with melted cheese
Food: 2
Service: 1
The manager is married to the district manager, so any complaints made will not be heard. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Would recommend
Atmosphere: 5
Food: 5
Service: 5
I'm disappointed. Over 40 different doughnuts to choose from. AND THEY'RE ALL DELICIOUS!
Atmosphere: 5
Food: 5
Service: 5
Great service! Angie is the best in the drive thru. She knows my order by heart, very efficient and professional!
Atmosphere: 5
Food: 5
Service: 5
Visited Dunkin this morning. Service was great and the coffee delicious. The restaurant was clean and modern.
Atmosphere: 5
Food: 5
Service: 5
Terrible management at this establishment. I would recommend traveling just a little further towards I20 for Starbucks.
Atmosphere: 1
Food: 2
Service: 1
Quick service
Food: 5
Restaurantji Recommends
they need some Starbucks training😂
Mixology 0/10
Service: 1
I spent there 40$+. And they didn't give me, refused me even 1 glass of water (for my pills). I asked to fill my glass with water. 👎
Service: 1
Went and ordered a latte and paid extra for extra espresso, the drink still tasted like pure milk. I called and asked if I could come back to have them remake it and they refused. They were so rude and even said they’d check the cameras to make sure they made it right 🙄 they could’ve just remade it and saved all that hassle. I paid nearly $8 for a crappy drink. I won’t make the mistake of going to Dunkin over Starbucks next time.
Service: 1
We went here for Baskin Robins. We love the waffle cones.
Food: 5
Service: 5
Very nice employee's
Atmosphere: 4
Food: 4
Service: 4
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