I go in to order the 2 combo for $16 as advertised. You have to order online or via the app. I tried and said it wasn’t available. Come to the store and ask about it they say there app and online system is not working so they will not honor the coupons. Makes no sense at all.
Atmosphere: 1
Food: 1
Service: 1
Brenda Bassett
As of March 14 2025 the food has unfortunately gone down hill and it is not the quality that it use to be! Sad! I could barely eat my hot roast beef sub as it was soggy and onions and peppers over cooked!! Will go elsewhere now as the people working there all seemed new !!
DNM
My husband observed one of the food preparers drop a thermometer and, instead of properly washing it, simply wiped it off with a rag and continued using it. This incident raises concerns about the overall hygiene and food safety practices in place, making one wonder what other unsanitary procedures may be occurring. Its almost 4 pm he didn't catch her full name on her tag but the first three letters was KIM. Too bad this was one of my favorite locations.
Michael Cannon
As usual they were out of an ingredient for the sandwiches I ordered. I placed a online order only to show up and they were out of lettuce. The sandwiches were not ready at promised time, I had to wait while they made the sandwiches which defeats the purpose of ordering on the app. This has happened on my last 5 orders
Atmosphere: 1
Food: 1
Service: 1
hailey Lopez
Had to have my sandwich remade twice because they refused to listen and it was only supposed to be a large turkey on wheat with bacon and provolone nothing else. They first put mayo then they didn’t make it on wheat bread. Not that complicated shouldn’t have to have a 14$ sandwich fixed twice.
Atmosphere: 1
Food: 1
Service: 1
Alan Scott
Trash .. can't get any order right...
Food: 1
Service: 1
Taylor Bannister
Good food. Showed up and someone had picked my sandwich up due to me placing my order online. The team got me a new sandwich made in very fast manner and was out of the building in 10 min. Thank you griffin team for that.
3rd consecutive time’s the charm I guess. Griffin Firehouse yet another location added to the list of FH we will not be returning to. Sure, the quality of food used is acceptable but their staff obviously has some mental block for the application of said food into actually edible meals. Makes me wonder, would they pay $35 for the slop they try to pass off on us & eat it themselves? I hope not. Speaks volumes about their character if so. I would say do better but I doubt it’s possible for this crew. No service in the “service” industry anywhere anymore though I guess. Definitely worth the trip to another location.
Atmosphere: 4
Food: 3
Service: 1
Carleigh Fulbright
The past 2 times ordering online I’ve asked for 2 pickle spears and didn’t even receive one both times.
Specifically modified my meatball sub to be EXTRA toasted. I called about 2-3 mins after I placed the mobile order to ask if they would please put both of our pickles in a bag on the side or in the brown bag by themselves and the young man said yes. My husband showed up 15-20 mins later and they were just finishing the sandwiches, when he got home both of our pickles were so warm from being placed under the subs (doesn’t make any sense) that we tossed them. My meatball sandwich is so soggy, it’s falling apart even though I specially asked for extra toasted. The issue is there are nothing but immature teenagers running this establishment and a manager usually is there throughout the week. Damned if you do, damned if you don’t. It’s NEVER consistent and when I’m paying $10 for a sandwich that isn’t made right, I’m gonna be upset because this is ridiculous.
Atmosphere: 2
Food: 3
Service: 2
Lisa Sockwell
Great sub . Best in
Atmosphere: 4
Food: 5
Service: 4
Travis Weldon
Good food and quick service! Was busy and of course that is always a good sign!
Atmosphere: 5
Food: 5
Service: 5
Jasmine
I actually didn’t place an order due to the unfriendliness and awkwardness of this location. It was very unpleasant as I entered the store and I wasn’t greeted by any of the staff. As I stood in line another customer walked in and was greeted like most locations usually do. It was my first time at that location and I’ll never return. Maybe this was my experience due to this location and the fact that I’m a person of color. Regardless I’m aware of how Firehouse operates and it’s sad to say my 5th grader even felt unwelcomed at this location. This store may as well have a “whites only” sign upon entrance because that’s the behavior the staff portrayed yesterday. Spend your black dollars else where! They don’t deserve it here. Sad to say others have had the same experience per other comments.
Atmosphere: 1
Service: 1
Doug Dunn
Best sandwich around with world class customer service.
I go in to order the 2 combo for $16 as advertised. You have to order online or via the app.
I tried and said it wasn’t available.
Come to the store and ask about it they say there app and online system is not working so they will not honor the coupons.
Makes no sense at all.
Atmosphere: 1
Food: 1
Service: 1
As of March 14 2025 the food has unfortunately gone down hill and it is not the quality that it use to be! Sad! I could barely eat my hot roast beef sub as it was soggy and onions and peppers over cooked!! Will go elsewhere now as the people working there all seemed new !!
My husband observed one of the food preparers drop a thermometer and, instead of properly washing it, simply wiped it off with a rag and continued using it. This incident raises concerns about the overall hygiene and food safety practices in place, making one wonder what other unsanitary procedures may be occurring. Its almost 4 pm he didn't catch her full name on her tag but the first three letters was KIM. Too bad this was one of my favorite locations.
As usual they were out of an ingredient for the sandwiches I ordered. I placed a online order only to show up and they were out of lettuce. The sandwiches were not ready at promised time, I had to wait while they made the sandwiches which defeats the purpose of ordering on the app. This has happened on my last 5 orders
Atmosphere: 1
Food: 1
Service: 1
Had to have my sandwich remade twice because they refused to listen and it was only supposed to be a large turkey on wheat with bacon and provolone nothing else. They first put mayo then they didn’t make it on wheat bread. Not that complicated shouldn’t have to have a 14$ sandwich fixed twice.
Atmosphere: 1
Food: 1
Service: 1
Trash .. can't get any order right...
Food: 1
Service: 1
Good food. Showed up and someone had picked my sandwich up due to me placing my order online. The team got me a new sandwich made in very fast manner and was out of the building in 10 min. Thank you griffin team for that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef & Cheddar Brisket
Good to go.
Atmosphere: 5
Food: 5
Service: 5
3rd consecutive time’s the charm I guess. Griffin Firehouse yet another location added to the list of FH we will not be returning to. Sure, the quality of food used is acceptable but their staff obviously has some mental block for the application of said food into actually edible meals. Makes me wonder, would they pay $35 for the slop they try to pass off on us & eat it themselves? I hope not. Speaks volumes about their character if so. I would say do better but I doubt it’s possible for this crew. No service in the “service” industry anywhere anymore though I guess. Definitely worth the trip to another location.
Atmosphere: 4
Food: 3
Service: 1
The past 2 times ordering online I’ve asked for 2 pickle spears and didn’t even receive one both times.
Restaurantji Recommends
Specifically modified my meatball sub to be EXTRA toasted. I called about 2-3 mins after I placed the mobile order to ask if they would please put both of our pickles in a bag on the side or in the brown bag by themselves and the young man said yes. My husband showed up 15-20 mins later and they were just finishing the sandwiches, when he got home both of our pickles were so warm from being placed under the subs (doesn’t make any sense) that we tossed them. My meatball sandwich is so soggy, it’s falling apart even though I specially asked for extra toasted. The issue is there are nothing but immature teenagers running this establishment and a manager usually is there throughout the week. Damned if you do, damned if you don’t. It’s NEVER consistent and when I’m paying $10 for a sandwich that isn’t made right, I’m gonna be upset because this is ridiculous.
Atmosphere: 2
Food: 3
Service: 2
Great sub . Best in
Atmosphere: 4
Food: 5
Service: 4
Good food and quick service! Was busy and of course that is always a good sign!
Atmosphere: 5
Food: 5
Service: 5
I actually didn’t place an order due to the unfriendliness and awkwardness of this location. It was very unpleasant as I entered the store and I wasn’t greeted by any of the staff. As I stood in line another customer walked in and was greeted like most locations usually do. It was my first time at that location and I’ll never return. Maybe this was my experience due to this location and the fact that I’m a person of color. Regardless I’m aware of how Firehouse operates and it’s sad to say my 5th grader even felt unwelcomed at this location. This store may as well have a “whites only” sign upon entrance because that’s the behavior the staff portrayed yesterday. Spend your black dollars else where! They don’t deserve it here. Sad to say others have had the same experience per other comments.
Atmosphere: 1
Service: 1
Best sandwich around with world class customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Sandwich
Loading...