I should have read reviews first. Sitting in the drive through, with the key word being sitting.
Mobile order, already paid for so I have to just endure the wait.
Couldn't understand anything coming through the speaker, but it sounded automated.
Service: 2
James Jones
Food always taste great
Atmosphere: 4
Food: 4
Service: 4
Shanice Shanice
I am writing to formally file a complaint regarding my experience at the Taco Bell located on Taylor Street in Griffin, GA. On March 16, 2025, at approximately 1:15 PM, I visited this location and placed an order. Unfortunately, my order was incorrect, and I politely asked for it to be corrected.
While the mistake was fixed, I was shocked and embarrassed by the response I received from the manager. Instead of addressing the issue professionally, the manager told me that next time I “need to pay attention” and then walked away. This response was not only unprofessional but also degrading. When I asked why I was being treated so rudely, the cashier dismissively asked, “Why are you mad at me?”, which only made the situation worse.
As a paying customer, I expect to be treated with respect, especially when addressing an issue that was not my fault. The lack of professionalism and rude demeanor of the staff made me feel humiliated and unwelcome. This experience has left me extremely disappointed, and I would like to know how Taco Bell plans to address such behavior at this location to ensure it does not happen to others.
I appreciate your time in reviewing this matter and look forward to your response.
Atmosphere: 1
Food: 3
Service: 1
Mimi Hopper
When my mom and sister picked up my Taco Bell order on their way home, I was thoroughly disappointed when I looked in the bag. I SPECIFICALLY ordered a Chicken Cantina Bowl with DOUBLE CHICKEN. I was surprised to find the bowl did not have a LICK of chicken in it. They also left out my doritos loco taco… Apparently, the AI generator that took their order rushed my family while they were ordering, so bad to the point they could barely get a full sentence out. And to the employees who literally make a paycheck putting toppings on a tortilla/in a bowl, how incompetent does one have to be to leave chicken out of a DOUBLE CHICKEN order? Will not be coming back. Shame. Do better.
Atmosphere: 1
Food: 1
Service: 1
Carol “Lil'Crazy” White
They can never get my food right and the cashier got my order wrong but somehow or another it was my fault terrible customer service and the tacos didn't even have any toppings on it You could literally close the top of the taco together all the way around that's how little meat and toppings there were on it and this has happened several times at this Taco Bell I don't know why I keep going probably because it's cheap and close to where I work
Atmosphere: 1
Food: 1
Service: 1
AMBER JACKSON
I've been sitting at the store for 30 minutes for a doordash order so I walk up to the window and whoever the lady was to come to the window one was very rude and the other girl just kind of shook her head at me and walked away they're standing around and I'm wondering where my food is and she come to the window and was like we're making it I stated you've been making it for 30 minutes and then the girl with the gloves on making food on the other side of the line uses the same gloves and continues to make the food after she just put her fingers in her mouth. And now that I went to the window and I asked for the order and told them I had been waiting now she's just going to make me wait longer and take her time no one in there is trying to get any orders out I cannot believe this Taco Bell I've never had such an issue how unprofessional . I would fire the both of them on the spot!
Atmosphere: 1
Food: 1
Service: 1
Anna Lay
Now why do you not have ANY drinks other than sweet tea? At 5pm 🤣
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito
Pat F
I wished you could give a 0 star. This place is trash🤦🏽♀️🤞🏼😬 Got our whole order wrong. Damn tacos were half made with next to nothing in them. Just pathetic.
Jeff Jackson
The last 2 times I stopped here they told me they couldn't take orders... haven't bothered stopping in months.
Update: family wanted to order online from this location because it's the closest. Neither burrito nor taco were prepared per the order.
Just ordered from here off doordash got a deluxe cravings box with a side of chips and nacho cheese and got cinnamon twists instead and also it got an extra side of chips and nacho cheese and also got an extra thing of cinnamon twists instead of my chips and nacho cheese they will not give you the food you ordered they will just give you whatever the hell they want to so please do not order or buy from this damn Taco Bell because they don't give a damn about their customers
Atmosphere: 1
Food: 1
Service: 1
William Robert Cupp
I ordered a nachos bell grande and it was mostly chips. I had to request the salsa packs after my food and receipt was given to me. Normally they ask you what salsa you want when taking order.
Food: 3
Service: 3
daniel
Said they were only taking cash so most of their customers would leave.This has to be the laziest people ive ever seen who are yall hiring
Atmosphere: 1
Food: 1
Service: 1
linda m
Just got my order to go got home had the correct items. But The food wasn’t good got 5 soft shell tacos there was barely anything in them one only had a small amount left f meat the rest had either no lettuce or a very SMALL amount of ingredients. Never will I go here again!!
I should have read reviews first. Sitting in the drive through, with the key word being sitting.
Mobile order, already paid for so I have to just endure the wait.
Couldn't understand anything coming through the speaker, but it sounded automated.
Service: 2
Food always taste great
Atmosphere: 4
Food: 4
Service: 4
I am writing to formally file a complaint regarding my experience at the Taco Bell located on Taylor Street in Griffin, GA. On March 16, 2025, at approximately 1:15 PM, I visited this location and placed an order. Unfortunately, my order was incorrect, and I politely asked for it to be corrected.
While the mistake was fixed, I was shocked and embarrassed by the response I received from the manager. Instead of addressing the issue professionally, the manager told me that next time I “need to pay attention” and then walked away. This response was not only unprofessional but also degrading. When I asked why I was being treated so rudely, the cashier dismissively asked, “Why are you mad at me?”, which only made the situation worse.
As a paying customer, I expect to be treated with respect, especially when addressing an issue that was not my fault. The lack of professionalism and rude demeanor of the staff made me feel humiliated and unwelcome. This experience has left me extremely disappointed, and I would like to know how Taco Bell plans to address such behavior at this location to ensure it does not happen to others.
I appreciate your time in reviewing this matter and look forward to your response.
Atmosphere: 1
Food: 3
Service: 1
When my mom and sister picked up my Taco Bell order on their way home, I was thoroughly disappointed when I looked in the bag. I SPECIFICALLY ordered a Chicken Cantina Bowl with DOUBLE CHICKEN. I was surprised to find the bowl did not have a LICK of chicken in it. They also left out my doritos loco taco… Apparently, the AI generator that took their order rushed my family while they were ordering, so bad to the point they could barely get a full sentence out. And to the employees who literally make a paycheck putting toppings on a tortilla/in a bowl, how incompetent does one have to be to leave chicken out of a DOUBLE CHICKEN order? Will not be coming back. Shame. Do better.
Atmosphere: 1
Food: 1
Service: 1
They can never get my food right and the cashier got my order wrong but somehow or another it was my fault terrible customer service and the tacos didn't even have any toppings on it You could literally close the top of the taco together all the way around that's how little meat and toppings there were on it and this has happened several times at this Taco Bell I don't know why I keep going probably because it's cheap and close to where I work
Atmosphere: 1
Food: 1
Service: 1
I've been sitting at the store for 30 minutes for a doordash order so I walk up to the window and whoever the lady was to come to the window one was very rude and the other girl just kind of shook her head at me and walked away they're standing around and I'm wondering where my food is and she come to the window and was like we're making it I stated you've been making it for 30 minutes and then the girl with the gloves on making food on the other side of the line uses the same gloves and continues to make the food after she just put her fingers in her mouth. And now that I went to the window and I asked for the order and told them I had been waiting now she's just going to make me wait longer and take her time no one in there is trying to get any orders out I cannot believe this Taco Bell I've never had such an issue how unprofessional . I would fire the both of them on the spot!
Atmosphere: 1
Food: 1
Service: 1
Now why do you not have ANY drinks other than sweet tea? At 5pm 🤣
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Burrito
I wished you could give a 0 star. This place is trash🤦🏽♀️🤞🏼😬 Got our whole order wrong. Damn tacos were half made with next to nothing in them. Just pathetic.
The last 2 times I stopped here they told me they couldn't take orders... haven't bothered stopping in months.
Update: family wanted to order online from this location because it's the closest. Neither burrito nor taco were prepared per the order.
Atmosphere: 1
Food: 1
Service: 1
I found hair in my food,money wasted
Restaurantji Recommends
This place can never get your order, correct
Atmosphere: 3
Food: 5
Service: 1
Just ordered from here off doordash got a deluxe cravings box with a side of chips and nacho cheese and got cinnamon twists instead and also it got an extra side of chips and nacho cheese and also got an extra thing of cinnamon twists instead of my chips and nacho cheese they will not give you the food you ordered they will just give you whatever the hell they want to so please do not order or buy from this damn Taco Bell because they don't give a damn about their customers
Atmosphere: 1
Food: 1
Service: 1
I ordered a nachos bell grande and it was mostly chips. I had to request the salsa packs after my food and receipt was given to me. Normally they ask you what salsa you want when taking order.
Food: 3
Service: 3
Said they were only taking cash so most of their customers would leave.This has to be the laziest people ive ever seen who are yall hiring
Atmosphere: 1
Food: 1
Service: 1
Just got my order to go got home had the correct items. But The food wasn’t good got 5 soft shell tacos there was barely anything in them one only had a small amount left f meat the rest had either no lettuce or a very SMALL amount of ingredients. Never will I go here again!!
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