Shockingly bad service. I can’t remember how the food tasted it was so bad. Server screamed at my grandmother publicly for sitting at the “wrong table”. Loud enough that the whole restaurant fell silent and stared. When I tried to explain another staff member told us to sit there, she yelled at me too. The manager tried to make it right, which I appreciated. But I’d still never go back. The other staff seemed embarrassed like this was not the first time, and the manager made excuses for the server who yelled. There are no excuses for yelling at my grandmother unfortunately.
Amy Renee Simpson
The food was all precooked reheated. The flavor was less than mediocre, hardly any flavor. The gravy tasted like putty! The staff, $4 sweet tea and biscuits were good tho… not worth $47 at all!
Jim Lawley
One positive note: the cathead biscuits are great. But had to wait to basically pay $16 for basic scrambled eggs and two sides with biscuit. Grits were very okay. White style gravy was definitely from a package NOT home made. Sausage patty was quite good. YouTubers recommended for first timers like me to Helen, that's what got me there unfortunately.
Carl Castoro
Great local place..huge servings and very friendly people
Len Mattison
Good place for a quick southern breakfast. All the food was good. It is not a table service restaurant. You go through a buffet service line to get your food and then find a table to sit and eat. Service was good.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dottie's Breakfast Plate
Tina Reid
A very great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
Kristian Jackson
We love Dotties. Those big biscuits are great! Always hit the spot
Atmosphere: 5
Food: 5
Service: 5
Smokey g 31
Awesome place to stop for breakfast, there was a line to get in the door, and they knocked it out of the park. Food was fantastic and service was even better, they really understand hospitality. Can’t wait to have it again!
Some of the best biscuits I have had. Fiends were up from Fla and we all had breakfast there due to everything else in Helen being closed and I am thrilled we did. They loved the breakfast and biscuits. Hubby ordered a complete meal and it was quite large. Prices are good for the area and the service was warm and friendly. Definite return for the chicken biscuit!
Recommended dishes: Chicken Buscuit
Justin Jacobs
Dottie’s is a must when in Helene. The hashbrown casserole is the best breakfast food in Helene. Great price for what you get as well.
Quick stop in and food was made to order breakfast. The biscuits are huge! The French toast was delicious, best sunny side up eggs. Genuine southern hospitality. Go and eat up some delicious food!
Atmosphere: 5
Food: 5
Service: 5
Jaimi Robertson
Perfect family owned business with great food and service. Highly recommend the Cathead Biscuit and gravy. Skip the chain restraunt and eat here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cat Head Biscuit Special
April Wright
Friendly & Cozy atmosphere and good food. I loved the meatloaf and mashed potatoes and the biscuits were good.
Atmosphere: 5
Food: 4
Service: 4
Glenn Hood
Food is very good! Decor not quite the German influence I hoped have to say their biscuits are the best I have eaten! Bit pricey and sadly my omelet arrived late. All things considered I would definitely come back for their food and warm staff personalities!!
Atmosphere: 4
Food: 5
Service: 4
Nikki
The owner does not follow FEDERAL laws and discriminates against those with disabilities! I have a REAL service dog who is quite obviously very trained and legit. I understand there are fakes all day and it ruins it for us with actual legit service animals, but that does NOT excuse the way I was treated! As soon as I walked in, I was stopped by an older woman who told me my SD could not be in the restaurant. I informed her he is a trained service do, and that is illegal. She said she had to talk to the boss.She came back and said we would have to sit in the back of the store in a completely different section and wouldn't be able to take the SD through the food line. I again informed them that is discrimination and illegal at a federal level. I informed them politely that an SD is considered medical equipment and you can no more tell me I can't go through the line with him than you could tell someone with a wheelchair or oxygen tank they couldn't go through with theirs.
She then said she had to get the owner. The owner who is male came right up to my face as I stood in line and got very aggressive and immediately angry. He told me I had to go sit in the back of the store and they would have to get my food for me. Agai, I told him tha it is discrimination and completely illegal. He tried to accuse my SD of shakin, which he is trained not to do in doors, and as soon as he starts he gets a verbal correction and stops. The SD is under full control at all times while working. He began to get loud and cutting me off every time I would try to speak. I never once raised my voice at him. I have extreme ptsd and autism and having this grown man in my face aggressively causing a scene set off a bad episode. He finally said "you know what I'm not going to argue with you!" And stormed off. It was incredibly Embarrassing. Customers came up to me apologizing for his behavior afterwards. His own daughter apologized when we went to pay.
I get it, my SD is 137lb very large with a huge white fluffy coat, but as a business owner you need to know and FOLLOW the federal laws. They mentioned health code several times and while I get the fear, I also know federal law trumps the health department. And so should the owner.
I have had my SD for 5 yrs now and while I get asked questions all the time and have to correct businesses every now and then, I have NEVER been treated or embarrassed the way this man did.
My SD laid at my feet any time I stopped in line, he laid under the table (as much as he could fit under there) without moving once. He never shook, other than the one time he began to when we first entered and immediately stopped when corrected. He was wearing a very clear vest and markings (which is not even required per the ADA). There was absolutely no justification for the way I was treated that day and the owner should be ashamed.
I have provided screen shots directly from the ADA website that address these exact situations. Please educate yourself so no one else has to feel the way you made me feel!
Shockingly bad service. I can’t remember how the food tasted it was so bad. Server screamed at my grandmother publicly for sitting at the “wrong table”. Loud enough that the whole restaurant fell silent and stared. When I tried to explain another staff member told us to sit there, she yelled at me too. The manager tried to make it right, which I appreciated. But I’d still never go back. The other staff seemed embarrassed like this was not the first time, and the manager made excuses for the server who yelled. There are no excuses for yelling at my grandmother unfortunately.
The food was all precooked reheated. The flavor was less than mediocre, hardly any flavor. The gravy tasted like putty! The staff, $4 sweet tea and biscuits were good tho… not worth $47 at all!
One positive note: the cathead biscuits are great. But had to wait to basically pay $16 for basic scrambled eggs and two sides with biscuit. Grits were very okay. White style gravy was definitely from a package NOT home made. Sausage patty was quite good. YouTubers recommended for first timers like me to Helen, that's what got me there unfortunately.
Great local place..huge servings and very friendly people
Good place for a quick southern breakfast. All the food was good. It is not a table service restaurant. You go through a buffet service line to get your food and then find a table to sit and eat. Service was good.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dottie's Breakfast Plate
A very great place for breakfast
Atmosphere: 4
Food: 4
Service: 4
We love Dotties. Those big biscuits are great! Always hit the spot
Atmosphere: 5
Food: 5
Service: 5
Awesome place to stop for breakfast, there was a line to get in the door, and they knocked it out of the park. Food was fantastic and service was even better, they really understand hospitality. Can’t wait to have it again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage, Cat Head Biscuit Special, Gravy, Dottie's Breakfast Plate, Fried, Chicken Buscuit, Fried Chicken
Some of the best biscuits I have had. Fiends were up from Fla and we all had breakfast there due to everything else in Helen being closed and I am thrilled we did. They loved the breakfast and biscuits. Hubby ordered a complete meal and it was quite large. Prices are good for the area and the service was warm and friendly. Definite return for the chicken biscuit!
Recommended dishes: Chicken Buscuit
Dottie’s is a must when in Helene. The hashbrown casserole is the best breakfast food in Helene. Great price for what you get as well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick stop in and food was made to order breakfast. The biscuits are huge! The French toast was delicious, best sunny side up eggs. Genuine southern hospitality. Go and eat up some delicious food!
Atmosphere: 5
Food: 5
Service: 5
Perfect family owned business with great food and service. Highly recommend the Cathead Biscuit and gravy. Skip the chain restraunt and eat here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cat Head Biscuit Special
Friendly & Cozy atmosphere and good food. I loved the meatloaf and mashed potatoes and the biscuits were good.
Atmosphere: 5
Food: 4
Service: 4
Food is very good! Decor not quite the German influence I hoped have to say their biscuits are the best I have eaten! Bit pricey and sadly my omelet arrived late. All things considered I would definitely come back for their food and warm staff personalities!!
Atmosphere: 4
Food: 5
Service: 4
The owner does not follow FEDERAL laws and discriminates against those with disabilities!
I have a REAL service dog who is quite obviously very trained and legit. I understand there are fakes all day and it ruins it for us with actual legit service animals, but that does NOT excuse the way I was treated! As soon as I walked in, I was stopped by an older woman who told me my SD could not be in the restaurant. I informed her he is a trained service do, and that is illegal. She said she had to talk to the boss.She came back and said we would have to sit in the back of the store in a completely different section and wouldn't be able to take the SD through the food line. I again informed them that is discrimination and illegal at a federal level. I informed them politely that an SD is considered medical equipment and you can no more tell me I can't go through the line with him than you could tell someone with a wheelchair or oxygen tank they couldn't go through with theirs.
She then said she had to get the owner. The owner who is male came right up to my face as I stood in line and got very aggressive and immediately angry. He told me I had to go sit in the back of the store and they would have to get my food for me. Agai, I told him tha it is discrimination and completely illegal. He tried to accuse my SD of shakin, which he is trained not to do in doors, and as soon as he starts he gets a verbal correction and stops. The SD is under full control at all times while working. He began to get loud and cutting me off every time I would try to speak. I never once raised my voice at him. I have extreme ptsd and autism and having this grown man in my face aggressively causing a scene set off a bad episode. He finally said "you know what I'm not going to argue with you!" And stormed off. It was incredibly Embarrassing. Customers came up to me apologizing for his behavior afterwards. His own daughter apologized when we went to pay.
I get it, my SD is 137lb very large with a huge white fluffy coat, but as a business owner you need to know and FOLLOW the federal laws. They mentioned health code several times and while I get the fear, I also know federal law trumps the health department. And so should the owner.
I have had my SD for 5 yrs now and while I get asked questions all the time and have to correct businesses every now and then, I have NEVER been treated or embarrassed the way this man did.
My SD laid at my feet any time I stopped in line, he laid under the table (as much as he could fit under there) without moving once. He never shook, other than the one time he began to when we first entered and immediately stopped when corrected. He was wearing a very clear vest and markings (which is not even required per the ADA). There was absolutely no justification for the way I was treated that day and the owner should be ashamed.
I have provided screen shots directly from the ADA website that address these exact situations. Please educate yourself so no one else has to feel the way you made me feel!
Atmosphere: 1
Food: 1
Service: 1
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