Jersey Mike's Subs

Walked in put my order in and the employee stopped what he was doing to answer the phone to take the phone order meanwhile I was standing there for over 10 min. Then the next customer walks in puts his order in after me with a diff Employee and gets taken care whereby my order still hadn’t been started. Totally disorganized putting a phone call order after a customer has already walked in and makes them wait .
Needs management and operational structure to handle customers. I walked out and went somewhere else to eat vs waiting another 15 min. Shouldn’t take 30 min to make a sub with 3 employees there and no other customers inside . They need better training on a customer service process .

Atmosphere: 1

Service: 1

Love the food! Employees are always nice.

Atmosphere: 5

Food: 5

Service: 5

Ordered a few sandwiches through the app for carry out. When I got there 20 minutes later, they hadn’t even started on my order. As I watched them make my sandwiches they decided to completely ignore what was on the ticket and started putting ingredients that I didn’t ask for on, one of which being oregano, which my spouse is allergic to. I told them that they needed to remake the sandwich because of a food allergy and I guess they decided not to change their gloves or clean their work surface, because my spouse still got very sick after eating their sandwich. The blatant disregard for food safety is appalling and needs to be corrected.

Dietary restrictions: They blatantly ignore the ticket when it comes to custom sandwiches, even when told there’s a food allergy

Service: 1

We've ordered several times and all was good. Tonight our cheese steak was terrible. The meat was burned, we didn't get the toppings ordered. We could not eat our $20 order. Won't be ordering any time soon.

Atmosphere: 5

Food: 2

Service: 2

There was 3 hairs in my chicken bacon ranch sandwhich. I’m thoroughly disgusted and will not be coming back.

Atmosphere: 1

Food: 1

Service: 2

Fast friendly service,made with accuracy and order was complete without a problem. Plenty of staff on deck, all were busy doing their work and made the experience very pleasant.

Atmosphere: 5

Food: 5

Service: 5

Stopped in to give this Jersey Mike's a try. Thumbs up for freshness, quality, and Service. It did take quite a bit longer to get a hot option than the cold. They are new so I suppose they are still working the kinks out.

Atmosphere: 5

Food: 5

Service: 5

No pastrami. The bread was fresh. A little over priced. Limited

Atmosphere: 4

Food: 3

Service: 4

Whoever was on the clock at 11:15 (ish) on 2/8/24..... absolutely wonderful human beings. Every last one of them were so friendly, sweet and kind! I'll be back a lot more for sure.

Atmosphere: 5

Food: 5

Service: 5

Don’t use the pickup option. The food is great but don’t pickup. Your time quoted will be off by up to 10 minutes. Come in and order normally. Stand in line and accept your fate. The food is worth it. The pickup, unless you plan to come 10 minutes after your quoted time, is not.

Atmosphere: 4

Food: 5

Service: 3

Got the Joe Allen special and it was great !! Great service and

Atmosphere: 5

Food: 5

Service: 5

100% will overcharge you, leave stuff off your order, or just get the order wrong.

Atmosphere: 1

Food: 1

Service: 1

Large Philly sub, no extras, after they shake you down for a tip: 20 DOLLARS! It was light and the ends of the sub were empty. What wrong with fast food these days?

Food: 2

Service: 3

Love Jersey Mike's and the team wasn't rude, but it was CHAOTIC. The server making my sandwich stopped to answer the phone with gloves on touching the following: phone, register, his nose, armpits while pacing back and forth. The server next to him was missing items from the previous sandwich and took meat off my sandwich to complete the sandwich for the customer she was waiting on. When the customer corrected her, she put the meat back on my sandwich. No one continued my order or said anything to me. I quietly left and went to Chick-fil-A.

Atmosphere: 1

Food: 4

Service: 1

Dietary restrictions: Has gluten free options

Atmosphere: 5

Food: 5

Service: 5