Cold Stone Creamery

When I visited, the atmosphere had a somewhat unusual smell. One of the staff members was very friendly and laid-back, while the other seemed to have a bit of an attitude, which she unfortunately took out on me. Instead of gently handing me my ice cream, she just handed it over without care. Additionally, she gave me a "Love It" size that contained the amount of a "Like It" size, essentially placing one cup inside another instead of consolidating it into a single cup.

Atmosphere: 1

Food: 2

Service: 2

When we walked in there was no welcome and he walked away to go to the back. The man doesn’t interact with the customers at all. This isn’t the first time i’ve came in and he was like this.

Atmosphere: 1

Food: 4

Service: 1

Nice taste

Atmosphere: 4

Food: 5

Service: 4

I’ve noticed their cake decorating quality has gone drown drastically. Sure the ice cream cake tastes great but the decoration aspect 0/10. Even when I was inside the store looking at their already made ice cream cakes it looked messy and messed up.

Food: 1

The kids keep forgetting to check the order slip. This is the third time I have ordered a waffle bowl and didn't get it. There is no way to contact anyone or corporate to inform anyone.

This was a complete new set of kids that I had never seen before. I am going to stop adding a tip because the fact you tip before you receive your food and, not after, especially after they forget parts of your order after tipping upfront, is ABSOLUTELY INSANE.

Atmosphere: 1

Food: 4

Service: 1

Ordered a photo birthday cake when we picked up the cake the name was spelled wrong and there was no photo on the cake.

Service: 1

Definitely a cute location and fun place for a dessert after a movie date night.

Atmosphere: 5

Food: 5

Service: 5

Very accommodating towards allergies. Very friendly and great service. Overall 10/10 would recommend

Atmosphere: 5

Food: 5

Service: 5

Unprofessional, rude, bad attitude, and bad service. This place has gone down hill and the owner has people working for him that want to put him out of business. The short black guy with glasses that wears a head scarf underneath the hat should be fired immediately he said his name was Ryan but he could be lying about that because your staff thought it was very funny when he said it! Our family has been going to this ice cream parlor for many years we have also purchased birthday cakes, baby shower cakes, and different items for the holidays. We will never come back to this ice cream parlor ever again after the way we were treated today. You have too many people working that are doing nothing, they are beyond lazy, and the black guy evidently hates his job and trying to get clicks or views for clout not knowing he will be sued and won't ever be able to find another job! Its unnecessary to act the way he did today and we are shocked that you hired him. Another person that is rude and hateful is the light skin black girl with glasses with the black curly hair she was also rude. You have lost valuable customers because of the terrible employees you have hired and you will continue to lose customers until your employees put you out of business! It also smelled like your employees were smoking as well. You are paying them for free and to be rude to your customer base that you had for years and as a community we wont tolerate this behavior we will go to another ice cream parlor that values customers!

Atmosphere: 1

Food: 1

Service: 1

Not gluten safe! I ordered through Uber eats and checked the receipt on the bag. I paid extra for butterfinger and they put twix in it! Now I'm out the extra $ and I'm gonna be so sick!

Atmosphere: 1

Food: 1

Service: 1

Coldstone soup. I ordered a gotta have it "Our Strawberry Blond" and received a bowl of melted sloshy goop. Not worth 7 bucks. Asked if this is what is expected and was given some excuse about strawberries? Yeah not buying it again. Would rate lower if I could.

Atmosphere: 1

Food: 1

Service: 1

Wheelchair accessibility: The store is very small and not well suited to wheelchair access.

Atmosphere: 3

Food: 4

Service: 3

Quality has gone down significantly at this location. This is the third time experiencing bad customer service. Last time we visited everyone was in the back, we saw them but no one came out, so we left. This time there was a blonde woman with loose hair and no visor to prevent her hair from falling into the ice cream, and I guess she was having a bad day. The guy who prepped mine gave me the wrong size, I had to ask him to redo it. None of the four of them greeted customers, they all acted like they didn't want to be there. I'm a big Cold Stone fan, but I'm not interested in going back to this location.

Atmosphere: 1

Food: 2

Service: 1

Alex and Parker were great, nice and clean, and ice cream was great!

Extremely busy when we showed up, line was out the door. We had placed a mobile order and though initially missing an ice cream, Monique, jumped right in and fixed the issue with a smile on her face! There were a lot of people in line acting irritable but she was cool, collected and friendly.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Coffeehouse Crunch