I haven’t visited a Five Guys restaurant in years, decided to give this one a try . Big Mistake. The waitress/cook was most unpleasant, she didn’t engage with me about my order. Very cold and off putting, I ordered the Patty Melt and when it was ready, she made me walk to the back of the restaurant, instead of bring it to me. (I was the only customer.) when I got home I discovered both buns were burnt to a black crisp and the lettuce was placed on the bun as it was toasting on the grill, making it soggy and wilted. I threw the entire thing away. Never again. Please find some more pleasant people to work there. Also the floor was so slippery, I was afraid I would slip and fall. I won’t ever go back, and do not recommend it to anyone!!!
Atmosphere: 1
Food: 1
Service: 1
T Brown
It’s hard to find good Customer Service nowadays. I visited the Five Guys on Barrett Pkwy, let’s just say this was my first and last time at this location. My food was not prepared as ordered, my husband went back to the counter with the receipt to inform the employee of the error. The young lady handed him the mushrooms, grilled onions and pickles (opted out shown on the receipt) inside a piece of aluminum foil instead of offering to right their wrong by “remaking” the burger!! I then went to the counter to let the young lady know I did not order pickles that’s inside with the mushrooms and grilled onions. At no point was an apology made therefore I requested a refund and it was given. I do NOT recommend this establishment.
Atmosphere: 4
Food: 2
Service: 1
Kendrea
They was very busy, but very, very positive food, very, very hot. Excellent service, very happy with my choice of stopping there
Atmosphere: 5
Food: 5
Service: 5
Ashley Green
Just want to give this location a good review. I came for lunch, my food was fast, great and the service was exceptional. They greeted everyone that came in, were working very efficiently and the place was clean. I was impressed!
Me and my husband have come to this location for dinner and skimmed us on the fries, but today 5 stars all around!
Atmosphere: 5
Food: 5
Service: 5
Diane Miller
Love their fries
Atmosphere: 5
Food: 5
Service: 5
Chris Harkins
Good food
Danilo Arauz
The schedule says it closes at 10:00 pm at night and right now it’s 9:24 pm and these guys told me that they won’t attend anymore! The manager has to see this
Service: 1
Jamie Sheldon
I’ve been coming to this location for a few years and after tonight will never go back. Five guys doesn’t allow you to add condiments on the side when ordering via app so typically I ask for some on the side when I pick up my order. It has NEVER been a problem until the young lady tonight with a terrible attitude and very unapproachable demeanor told me quickly no ma’am we don’t do that. I originally asked the guy who gave me my food and he had asked that young lady if they give vegetables/condiments out on the side. (Never had another employee there ask permission for items that go on burgers). I know this is a flat out lie as I’ve been going to five guys for years, who allow condiments on the side whenever asked. They weren’t busy, no one else in line, several employees working. Not sure what that ladies issue is but you may want to find a more valuable employee who isn’t going to hurt the business by turning off customers from going there.
Atmosphere: 1
Food: 3
Service: 1
Gerri Brown
Great Food. Fries to die for. Burger is soo so good try them for sure. It’s not cheap but better than home made
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
Mary Matthews
Other than having to buy each item individually this place was perfection ❤️. Will absolutely revisit!!! Extremely courteous and wonderful staff. Food served made to order. Absolutely would recommend if you're in Kennesaw please visit
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger-Two Beef Patties, Their Cheeseburger
Paper bags are damaged easily due to the water steam.
Atmosphere: 1
Food: 1
Service: 1
BJ COLEY
Manager was so rude to my fiancé. We got our food and her mom’s food was wrong and she copped more attitude as I was picking up my food. We got refunds and left. Not the norm for five guys.
Atmosphere: 1
Food: 1
Service: 1
Crazy Clemson Gurl
Brand new location to me and was happy to stop by for a hamburger with grilled onions and mushrooms. Regular fries and fountain drink with a few roasted peanuts 🥜 to go was right on time and delicious. 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
C HUGHES
That was so good. Pricey but good. Maybe better than usual because I had been fasting. I forgot to put cheese on it. But it was still better than most burgers. Was a little slow but worthwhile. I'm looking for coupons now so that I can afford another one.
I haven’t visited a Five Guys restaurant in years, decided to give this one a try . Big Mistake. The waitress/cook was most unpleasant, she didn’t engage with me about my order. Very cold and off putting, I ordered the Patty Melt and when it was ready, she made me walk to the back of the restaurant, instead of bring it to me. (I was the only customer.) when I got home I discovered both buns were burnt to a black crisp and the lettuce was placed on the bun as it was toasting on the grill, making it soggy and wilted. I threw the entire thing away. Never again. Please find some more pleasant people to work there. Also the floor was so slippery, I was afraid I would slip and fall. I won’t ever go back, and do not recommend it to anyone!!!
Atmosphere: 1
Food: 1
Service: 1
It’s hard to find good Customer Service nowadays. I visited the Five Guys on Barrett Pkwy, let’s just say this was my first and last time at this location. My food was not prepared as ordered, my husband went back to the counter with the receipt to inform the employee of the error. The young lady handed him the mushrooms, grilled onions and pickles (opted out shown on the receipt) inside a piece of aluminum foil instead of offering to right their wrong by “remaking” the burger!! I then went to the counter to let the young lady know I did not order pickles that’s inside with the mushrooms and grilled onions. At no point was an apology made therefore I requested a refund and it was given. I do NOT recommend this establishment.
Atmosphere: 4
Food: 2
Service: 1
They was very busy, but very, very positive food, very, very hot. Excellent service, very happy with my choice of stopping there
Atmosphere: 5
Food: 5
Service: 5
Just want to give this location a good review. I came for lunch, my food was fast, great and the service was exceptional. They greeted everyone that came in, were working very efficiently and the place was clean. I was impressed!
Me and my husband have come to this location for dinner and skimmed us on the fries, but today 5 stars all around!
Atmosphere: 5
Food: 5
Service: 5
Love their fries
Atmosphere: 5
Food: 5
Service: 5
Good food
The schedule says it closes at 10:00 pm at night and right now it’s 9:24 pm and these guys told me that they won’t attend anymore! The manager has to see this
Service: 1
I’ve been coming to this location for a few years and after tonight will never go back. Five guys doesn’t allow you to add condiments on the side when ordering via app so typically I ask for some on the side when I pick up my order. It has NEVER been a problem until the young lady tonight with a terrible attitude and very unapproachable demeanor told me quickly no ma’am we don’t do that. I originally asked the guy who gave me my food and he had asked that young lady if they give vegetables/condiments out on the side. (Never had another employee there ask permission for items that go on burgers). I know this is a flat out lie as I’ve been going to five guys for years, who allow condiments on the side whenever asked. They weren’t busy, no one else in line, several employees working. Not sure what that ladies issue is but you may want to find a more valuable employee who isn’t going to hurt the business by turning off customers from going there.
Atmosphere: 1
Food: 3
Service: 1
Great Food. Fries to die for. Burger is soo so good try them for sure. It’s not cheap but better than home made
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hamburger
Other than having to buy each item individually this place was perfection ❤️. Will absolutely revisit!!! Extremely courteous and wonderful staff. Food served made to order. Absolutely would recommend if you're in Kennesaw please visit
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger-Two Beef Patties, Their Cheeseburger
Restaurantji Recommends
FRENCH FRIES!!!!
Atmosphere: 5
Food: 5
Service: 5
Paper bags are damaged easily due to the water steam.
Atmosphere: 1
Food: 1
Service: 1
Manager was so rude to my fiancé. We got our food and her mom’s food was wrong and she copped more attitude as I was picking up my food. We got refunds and left. Not the norm for five guys.
Atmosphere: 1
Food: 1
Service: 1
Brand new location to me and was happy to stop by for a hamburger with grilled onions and mushrooms. Regular fries and fountain drink with a few roasted peanuts 🥜 to go was right on time and delicious. 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
That was so good. Pricey but good. Maybe better than usual because I had been fasting. I forgot to put cheese on it. But it was still better than most burgers. Was a little slow but worthwhile. I'm looking for coupons now so that I can afford another one.
The Chick-fil-A of burgers
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hamburger
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