It really saddens me to leave such a negative review for Papis, however, I can no longer put up with the condescending disrespect of this restaurant. I have been a regular patron of Papis for well over 8 years. The food and service is NO WHERE NEAR as good as it use to be. After a long week at work, I was looking forward to good food, drinks and entertainment of the live band. Instead I was neglected. My appetizer came out with my dinner and was not hot or fresh at all. The sad part about it is we had to ask a random worker walking by for our appetizer because the server did not come back to the table. When my main course arrived, it was cold and my cup of black beans was full of liquid with possibly 2 teaspoons of beans in it. The last and final straw was the server charged me $12 for a house margarita. In all my years of visiting this restaurant, I have NEVER paid $12 for a house margarita. The server dismissed me and said that is the normal price. I knew she was mistaken but after working all day and an even longer dining experience with subpar service I was ready to go. I am extremely disappointed and will never support this Kennesaw location or any other Papis franchise again. I don’t know what happened but yall need to huddle up and fix the issue. People work hard for their money and you should be HONORED to have customers come support your business. Your restaurant was in my top three favorite places to eat in Georgia and you ruined it. It is never ok to neglect customers, sell them cold food, and overcharge them. If you are reading this review because you are looking for a good place to eat, try them at your own risk. Its not always bad but there is a lack of consistency in food quality and in service and what I experienced today is enough for me to never return.
coach parker
I'm a regular patron of this establishment and I must say that the past two visits have been horrible. The service was horrible. Our waitress Martha was a magician because she would disappear for 20+ plus minutes at a time and not check on us, but would just stand at the hostess stand and talk. We asked for water refills three times and never got it. We asked for house margaritas which are usually around $7, we were charged $12. The food was lukewarm and not good at all. I will not be returning here and I'm very upset because I use to really enjoy this place. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Ronnie Hilson
Great food and Great Service. Mmmmm Empanitas!!!Vegetarian options: N/ADietary restrictions: N/A
Recommended dishes: Empanada Sampler
Neil Addams
It was great food and great service for the first time being there.
Atmosphere: 5
Food: 5
Service: 5
Damon Jordan
Yesterday around 9:30 PM I place to go order and when I got home, there was hair in my food. When I got home to call the store back at 9:40pm there was no one answer.So the next day I called and the manager said there is nothing they can do about it.After my girlfriend accuse me of cheating, and she threw the food away.If the store close at 10, why don’t you all answer the phone until 10. This all could’ve been resolved if they would’ve still answer the phone.First time I had this type of experience there. No me the food is good and no hair near my food.Word of advice check your food before leaving because if you place a late order, they will not answer the phone.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Grilled Chicken, Empanada Sampler, Black Beans and Yellow Rice
Linda Stancil
This place is absolutely amazing!!@
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuban Sandwich with Fries, Empanada Sampler, Sandwich
Daniel Richardson
Their food is great. The service and consistency is lacking. When they have live music it is slow loud your head will hurt. I’ve eaten there a couple times and sat on their patio. Music was still too loud out there. Since there food I good I’ve switched to ordering on DoorDash. But that’s where I now have consistency issues and missing ingredients. I normally get the Vaca Frita. Some times it comes with a plantain, and sometimes it doesn’t. It will come with a ton of onions and less meat or all meat and a little onions. Same thing goes for a ton of congris and little beef or vice versa. If I order their churrasco steak the chimichurri sauce is in the container half the time. If something comes with papis sauce there’s typically not enough in there. I have started ordering extra and it seems there is even less in them some times. They close their DoorDash hours early so I call and pick up sometimes. Whoever typically answers the phone is rude and you can’t hear over the music in the background. She makes me feel like I’m inconveniencing her and even if I call an hour before close I get told I barely got my order in and then have been told picking up my order 30 minutes before close I should order earlier. I’ve been told present in the restaurant that your kitchen is closing and I have to place an order right then, and it’s been 10 minutes before close. I’d honestly give them 1 star based on the attitude of the staff and the inconsistency, but the food is good. Just don’t go on nights with music and have low expectations on service and staff.Message to the manager or the owner. You guys have a great thing going, and I’d order your food more if it wasn’t just a frustrating process. Your staff makes me feel like the posted time you close is the time they expect to go home, and if that’s the case then adjust your hours and close earlier. If you could get consistency down with orders I’d keep ordering but for now I’m over getting my food to not have it be what it is in person.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Papi's Bowl Vaca Frita, Steak
Cory Salatino
Order at least once a week, went into the restaurant once the staff were very rude. Music is WAY TO LOUD. But the food is sooo good and authentic. Door dash shuts off an hour before close which is kind of ridiculous. Worth the meal to order take away but certainly not worth dining in.
Atmosphere: 1
Food: 5
Service: 2
Demetreia Fulks
CROOKS! Papi's has now charged my credit card 3 times for $70.51 for a mediocre meal that I had 3 weeks ago. I can't get an English speaking manager to assist me and no one from their corporate is answering my emails. There ToGo person named Alma is running the show over there. She always says that the manager is in a meeting and then just throws down the phone. Terrible indiviual she also answers the phone by saying hello instead if the company greeting. All I can do is laugh. Guess I will have to dispute this one too. The next step will have legal ramifications. It's a principle thing now. It's a shame. This used to be on of our main restaurants for business lunches and catering. Papi's Kennesaw has been wiped from our list. Damn CROOKS!
Atmosphere: 1
Food: 1
Service: 1
Phyllis Matthews
My Cuban coffee was the best! We ordered dinner, and it came out quick. Everything was great! We will be back soon. We have not been here since before the pandemic, but everything was as good as I remembered.
All I can say is WOW! We had the Rey's cuban sandwich and the tostones. Amazing! Javier was very attentive and great to answer our
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rey's Cuban Sandwich
John
This place is DELICIOUS in capital letters. I went today and everything was so fresh and good. Feels like grandma cook for me. You need to try the meat ? and the grilled fish.P.D try 3 leches dessert ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Palomilla Steak, Pollo Vaca Frita
Advise VO
The Kennesaw one: EXCELLENT!
Atmosphere: 5
Food: 5
Service: 5
mike b
To be very clear, I like this restaurant and its food. I show my parents a new good restaurant every month. It was Papis this time. I got there @ 6:50, parents got there @ 7:15, music started around 7:30. It was loud and we asked them to turn it down a little when they were warming up. Owner came to our table and told us that the dining area was for people that liked music, and if we didn't like music, we could sit on the porch. I like music but we couldn't hear each other talk. We shoveled our food and left. The server apologized repeatedly. If you told me this was going to happen when I sat down, I wouldn't have brought them here, and I probably won't be back. At least for a very long time. I wanted a nice dinner with my family, not a dance club at concert volumes while my father gets disrespected by staff. Food was good, server was good, environment and management was horrible, I'm a mechanic that works in loud environments, but this left MY ears ringing on the ride home.
Atmosphere: 2
Food: 5
Service: 2
Johnny A.
Pork is almost flavorless. And a bit dry. Not happy.
It really saddens me to leave such a negative review for Papis, however, I can no longer put up with the condescending disrespect of this restaurant. I have been a regular patron of Papis for well over 8 years. The food and service is NO WHERE NEAR as good as it use to be. After a long week at work, I was looking forward to good food, drinks and entertainment of the live band. Instead I was neglected. My appetizer came out with my dinner and was not hot or fresh at all. The sad part about it is we had to ask a random worker walking by for our appetizer because the server did not come back to the table. When my main course arrived, it was cold and my cup of black beans was full of liquid with possibly 2 teaspoons of beans in it. The last and final straw was the server charged me $12 for a house margarita. In all my years of visiting this restaurant, I have NEVER paid $12 for a house margarita. The server dismissed me and said that is the normal price. I knew she was mistaken but after working all day and an even longer dining experience with subpar service I was ready to go. I am extremely disappointed and will never support this Kennesaw location or any other Papis franchise again. I don’t know what happened but yall need to huddle up and fix the issue. People work hard for their money and you should be HONORED to have customers come support your business. Your restaurant was in my top three favorite places to eat in Georgia and you ruined it. It is never ok to neglect customers, sell them cold food, and overcharge them. If you are reading this review because you are looking for a good place to eat, try them at your own risk. Its not always bad but there is a lack of consistency in food quality and in service and what I experienced today is enough for me to never return.
I'm a regular patron of this establishment and I must say that the past two visits have been horrible. The service was horrible. Our waitress Martha was a magician because she would disappear for 20+ plus minutes at a time and not check on us, but would just stand at the hostess stand and talk. We asked for water refills three times and never got it. We asked for house margaritas which are usually around $7, we were charged $12. The food was lukewarm and not good at all. I will not be returning here and I'm very upset because I use to really enjoy this place. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Great food and Great Service. Mmmmm Empanitas!!!Vegetarian options: N/ADietary restrictions: N/A
Recommended dishes: Empanada Sampler
It was great food and great service for the first time being there.
Atmosphere: 5
Food: 5
Service: 5
Yesterday around 9:30 PM I place to go order and when I got home, there was hair in my food. When I got home to call the store back at 9:40pm there was no one answer.So the next day I called and the manager said there is nothing they can do about it.After my girlfriend accuse me of cheating, and she threw the food away.If the store close at 10, why don’t you all answer the phone until 10. This all could’ve been resolved if they would’ve still answer the phone.First time I had this type of experience there. No me the food is good and no hair near my food.Word of advice check your food before leaving because if you place a late order, they will not answer the phone.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Grilled Chicken, Empanada Sampler, Black Beans and Yellow Rice
This place is absolutely amazing!!@
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cuban Sandwich with Fries, Empanada Sampler, Sandwich
Their food is great. The service and consistency is lacking. When they have live music it is slow loud your head will hurt. I’ve eaten there a couple times and sat on their patio. Music was still too loud out there. Since there food I good I’ve switched to ordering on DoorDash. But that’s where I now have consistency issues and missing ingredients. I normally get the Vaca Frita. Some times it comes with a plantain, and sometimes it doesn’t. It will come with a ton of onions and less meat or all meat and a little onions. Same thing goes for a ton of congris and little beef or vice versa. If I order their churrasco steak the chimichurri sauce is in the container half the time. If something comes with papis sauce there’s typically not enough in there. I have started ordering extra and it seems there is even less in them some times. They close their DoorDash hours early so I call and pick up sometimes. Whoever typically answers the phone is rude and you can’t hear over the music in the background. She makes me feel like I’m inconveniencing her and even if I call an hour before close I get told I barely got my order in and then have been told picking up my order 30 minutes before close I should order earlier. I’ve been told present in the restaurant that your kitchen is closing and I have to place an order right then, and it’s been 10 minutes before close. I’d honestly give them 1 star based on the attitude of the staff and the inconsistency, but the food is good. Just don’t go on nights with music and have low expectations on service and staff.Message to the manager or the owner. You guys have a great thing going, and I’d order your food more if it wasn’t just a frustrating process. Your staff makes me feel like the posted time you close is the time they expect to go home, and if that’s the case then adjust your hours and close earlier. If you could get consistency down with orders I’d keep ordering but for now I’m over getting my food to not have it be what it is in person.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Papi's Bowl Vaca Frita, Steak
Order at least once a week, went into the restaurant once the staff were very rude. Music is WAY TO LOUD. But the food is sooo good and authentic. Door dash shuts off an hour before close which is kind of ridiculous. Worth the meal to order take away but certainly not worth dining in.
Atmosphere: 1
Food: 5
Service: 2
CROOKS! Papi's has now charged my credit card 3 times for $70.51 for a mediocre meal that I had 3 weeks ago. I can't get an English speaking manager to assist me and no one from their corporate is answering my emails. There ToGo person named Alma is running the show over there. She always says that the manager is in a meeting and then just throws down the phone. Terrible indiviual she also answers the phone by saying hello instead if the company greeting. All I can do is laugh. Guess I will have to dispute this one too. The next step will have legal ramifications. It's a principle thing now. It's a shame. This used to be on of our main restaurants for business lunches and catering. Papi's Kennesaw has been wiped from our list. Damn CROOKS!
Atmosphere: 1
Food: 1
Service: 1
My Cuban coffee was the best! We ordered dinner, and it came out quick. Everything was great! We will be back soon. We have not been here since before the pandemic, but everything was as good as I remembered.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
All I can say is WOW! We had the Rey's cuban sandwich and the tostones. Amazing! Javier was very attentive and great to answer our
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rey's Cuban Sandwich
This place is DELICIOUS in capital letters. I went today and everything was so fresh and good. Feels like grandma cook for me. You need to try the meat ? and the grilled fish.P.D try 3 leches dessert ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake, Palomilla Steak, Pollo Vaca Frita
The Kennesaw one: EXCELLENT!
Atmosphere: 5
Food: 5
Service: 5
To be very clear, I like this restaurant and its food. I show my parents a new good restaurant every month. It was Papis this time. I got there @ 6:50, parents got there @ 7:15, music started around 7:30. It was loud and we asked them to turn it down a little when they were warming up. Owner came to our table and told us that the dining area was for people that liked music, and if we didn't like music, we could sit on the porch. I like music but we couldn't hear each other talk. We shoveled our food and left. The server apologized repeatedly. If you told me this was going to happen when I sat down, I wouldn't have brought them here, and I probably won't be back. At least for a very long time. I wanted a nice dinner with my family, not a dance club at concert volumes while my father gets disrespected by staff. Food was good, server was good, environment and management was horrible, I'm a mechanic that works in loud environments, but this left MY ears ringing on the ride home.
Atmosphere: 2
Food: 5
Service: 2
Pork is almost flavorless. And a bit dry. Not happy.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Papi's Bowl Vaca Frita, Sandwich