Popeyes Louisiana Kitchen

I purchase a 12 peace’s family meal with rice and beans as a sides in this location and the rice was “ uncooked “ horrible taste and the chicken with not flavor, and is not cheap!!!!! I was an almost every week customer but honestly I don’t know what’s going on there. The quality of your chicken is going down. Please do something and fix all your problems

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Chicken

A very pleasant dining experience. The food was remarkable compared to past visits to other locations. I was impressed with the operation and hope it continues.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Mashed Potatoes, Chicken Tenders, Red Beans and Rice

Awful service. Lady in be drive through couldn’t confirm my order. Food was missing half the sides I ordered. Over $30 bucks for 7 chicken tenders. Unreal. This place just opened and should already be closed.

Atmosphere: 1

Food: 1

Service: 1

Drive thru is ALWAYS backed up. They only let one car at a time to the window while ALL the other cars are backed up behind the ordering menu. So basically, you order then go to the window while the other cars can't order until the car at the window is done. It's an average if about 12-15 minutes to get you fast food. In addition, the chicken often seems reheated. i don't even go there anymore.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Red Beans and Rice, Fried Chicken

This place sucks waiting 35 mins for $10 dollar order..never again

recently stopped by the Popeye's in Kennesaw and had a bit of a mixed experience.

The restaurant was clean, which is always a plus. However, they seemed to be short-staffed, leading to a pretty long line. Unfortunately, they were also out of wings, which was a major bummer.

Once I finally got my order, I noticed they were out of napkins. And to top it off, the bathroom didn't have any hand towels.

While the food was decent, the overall experience was a bit disappointing.

Dietary restrictions: If you have any problems with fried food or trying to lose weight, this is not the place for you.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Fried Chicken

Popeye's on Barret Pkwy in Kennesaw is SO, SO much better than any metro ATL Popeyes because of 4 employees in particular -- Jasmine, Sincere, and Blake and Vincent. They're attention to detail is remarkable. My mother had a franchised restaurant while I was a young adult (not Popeyes), and she would have been absolutely delighted to have Jasmine, Sincere Blake, and Vincent running things. I honestly cannot say enough great things about this location and all of their employees, I am always enthusiatically greeted when I arrive, and even on the nights that I arrive half an hour or even less before closing, the chicken I receive is fresh... I'd much rather wait 8 minutes for fresh chicken to finish cooking over having this or any restaurant serve dried-out chicken that's been under heat lamp for an hour or more. .. local competitors have served me previously cooked and dried out chicken in the mid afternoon and the last hour before closing. I appreciate that the employees tell me that there's going to be, say a 5 minute wait to cook a fresh filet over giving me no time and just telling me to wait ...or worse hand me a rock hard chicken sandwich filet. I've been here dozens of times, and not once has there been more than a 60 second wait that they didn't tell me about when I placed my order. A lot of franchise owners will instruct their employees to disregard the company's policy on how long cooked food can sit under the heat before tossing and have them serve food well past its prime to save on food costs. Call me crazy, but I'll happily wait a few additional minutes to get freshly fried chicken. We've all been to those fast food restaurants that have employees who seem to operate on a permanent "slow-mode", including many Popeye's. But, whoever does the hiring and determines how these employees are treated has found a winning formula. Having grown up in the world of franchised restaurants, there has to be a combination of things this owner is doing perfectly. His employee retention rate must be far above average because I've been eating here 2+3 times a month for 16-18 months, and several of the same employees have been here that entire time. It really is a testament to, "If you treat your employees as a valuable asset, your employees will treat your customers in the same way.*

They are the only Popeyes that I don't have to double check my order before leaving to make sure everything ordered was included. They don't even forget the sauces. This one location has people who are professionals and are truly customer-service oriented. Bravo to this franchise owner for seeing talent and hiring that talent!

However, it's not all positive... I've had their new chocolate chip biscuit with icing three times, and the only thing positive I can say about it is the icing/glaze is tasty... The ultra-mini bits of chocolate baked into the biscuits tastes, to me, like fragments of crushed Count Chockula cereal or chocolate Rice Krispies. . I think a great use of the chains' biscuits would be to offer a strawberry shortcake with their normal biscuit base and topped with a few fresh strawberries in a glaze and a dollop of whipped cream. Popeye's has seemed to struggle in the desert/sweets area. They should think about redesigning their fried apple pie that belongs to the 1970s.... Because with their cinnamon sugar coating, it actually tastes great... but it's a fried apple pie. Desserts usually have a high markup, and it is surprising that they haven't seized upon this by at least offering mini beignets ... given their Cajun basis.

I almost forgot to mention their Mac n cheese -- Popeyes and Chick-fil-A have nearly identical Mac n cheese.... and are the only restaurants, fast food or otherwise, where I'll order MnC. Both seem to use real cheddar instead of Velveeta.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wings, Ghost Pepper Wings, Chicken Tenders, Popcorn, Red Beans and Rice, Fried Chicken, The Sandwich, Signature Chicken

This is worst peopyes, in history I order a 2 peace dinner at 9:18 and just got my food at 9:48 I'm going to report this to cooperate because they need to know what management doing on this day of Oct 26, 2024 in Kennesaw ga 1430barett Pkwy Kennesaw 30152 so to everyone if want a in time meal don't choose this place at all poor communication

Atmosphere: 1

Food: 1

Service: 1

Every single time I place an order on the pickup app, which is intended to make things easier for the employees at the restaurant, I get a completely different order. This is the third time that whomever is working the line at this location has been apparently unable to follow simple instructions such as boneless versus bone-in, and sauce on the side instead of sauce slathered all over the chicken.. I don't understand how it is so difficult to get a simple order right. And then to have to drive all the way back, because nobody ever answers the phone, and be treated like I'm the one that screwed up by the teenage staff, it's just disgusting. Somebody really needs to step up and teach these children working at this place to do better. I've been a business owner for the past 15 years and at this point, if this was my staff, I would be cleaning house.

Atmosphere: 3

Food: 2

Service: 1

The service was great but the chicken wasn't fresh. You could tell the chicken had been cooked and sitting under the red light for a while!

Atmosphere: 5

Food: 1

Service: 5

Slow, unorganized, unprofessional

Drive thru service was good. The food is correct, we've never had a problem yet. I like this

Food: 5

Service: 5

Recommended dishes: Mashed Potatoes, Chicken Tenders, Fried Chicken

4 years ago this place was trash. Slow drivethru, super dry fries, awful. Now under the new owner I actually suggest this place. Glad I gave it another chance.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chicken Tenders

We are in lunch break for work and we waited at the counter, waiting to order, and even though there were plenty of employees near by, none acknowledged us for 5-10 minutes and we left. It is not the first time they behaved like this at the location. I guess they do not need customers. Will take my business to another place that cares for customers.

Atmosphere: 1

Food: 1

Service: 1

Slowest fast food ever. With employees who move that slow they will never make any money. Employee took 15 minutes to put wings in a box all while on the phone with someone. This place moves slower than the dmv

Atmosphere: 1

Food: 3

Service: 1