Pepe's Mexican Bar & Grill

This place would have been awesome had they not been dishonest about how they charged my card. We had a $50 gift card and our bill was $56. I gave them my gift card and my debit card. They came back to the table and said they were only able to charge $40 on the gift card instead of using the whole $50. I immediately looked up the balance on the card because it was brand new and there was a charge for Pepe’s for $48; NOT $40. When I went to the front to question them, it was clear they knew they had been caught. They called the manager over and then started mumbling about 20%; as in a 20% tip. I mentioned that I thought it was shady to do that and they tried to say that the gift card automatically charged 20%. I understand that it is unfortunate when people don’t tip well but this practice is unacceptable. They forfeited a larger tip from us because of their dishonesty.

Excellent food, I will definitely return soon, Estefany gave us excellent service, god bless this place.

Atmosphere: 5

Food: 5

Service: 5

Parking: It’s worth eating at this place. Food absolutely delicious. I had the trout.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dona Tere Steak, Complimentary Chips and Salsa, Authentic Mexican Tacos

The prawns are delicious ? ?
Lesley took great care of us

Atmosphere: 5

Food: 5

Service: 5

We love this chicken dish so much that we both got the same thing, Sophia's Chicken. Low carb when skipping the rice. And, it is hubby's birthday! Live music too!!
Not very busy, guess the hurricane rain kept folks home.

Atmosphere: 5

Food: 5

Service: 5

They always take excellent care of me!

Atmosphere: 5

Food: 5

Service: 5

One word....EDDIE! ?

Atmosphere: 5

Food: 5

Service: 5

Tasty and not too pricey like a lot of restaurants lately.

Atmosphere: 3

Food: 4

Service: 3

I had an incredibly frustrating experience with this restaurant. I placed a takeout order and, when I got home, I realized that several items I paid for were missing. Mistakes happen, so I let them know. Instead of apologizing or offering to fix the issue, the female manager accused me of lying!

It was shocking and unprofessional to be treated this way as a paying customer. They refused to provide the missing items or a refund, and their attitude made it clear that customer service is not a priority. The food itself wasn’t worth the hassle or disrespect. I won't be returning, and I advise others to be cautious when ordering from here.

Service: 1

Bad customer service. this Restaurant missed placing one of our fish in the bag for carry out order. We ordered 3 to go! She never ask me what kind of chicken I wanted for my chimichanga. They thought we were lying about the fish and the chimichanga. Never ever going again. They and going to tell all my friends as well. The manger was listening to the conversation and never once came over until we ask for the manager. Bad service!!!!!!

Food: 1

Service: 1

Good but expensive

Atmosphere: 5

Food: 5

Service: 5

Had a great experience here! I ordered the carne asada. It was so good. The staff is very friendly and the decor is perfect. I’d highly recommend. I also appreciate that they have corn on the cob with a lot of there dishes.

Atmosphere: 5

Food: 5

Service: 5

First time at Pepe's and I was not disappointed. The food was terrific and a ton of it! Our waitress was on her game and it just made our lunch much more enjoyable.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Complimentary Chips and Salsa, Queso

This is a TERRIFIC place to eat. Food is beyond delicious! Highly recommend. Service is fantastic. Lots of food.

Atmosphere: 5

Food: 5

Service: 5

Food is okay but I have had better! Overall, service is nice however place is dark and not the cleanest.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Fresh Guacamole