High volume restaurant, good service and updated dining area. Can get busy a lot, I'd recommend downloading DOORDASH APP for faster service
Atmosphere: 4
Food: 5
Service: 4
Cal
Drive thru lady was very nice. She needed change so I made change. The manager acted like it was a big deal to come open the drawer. I ordered 2 McGriddles, sausage biscuit meal and steak and cheese meal. McGriddles were correct everything else was wrong. Went back to change it. While waiting at the counter for anyone to acknowledge me, a young male employee walked by from behind the counter and never offered help. I had to holler to the back to get help. The supervisor, I guess is what he was, acted like it was an issue. 25.00 I could have spent elsewhere where customers are appreciated
Atmosphere: 1
Food: 3
Service: 1
izzuddin slaton
The staff is nice. Bathrooms are clean and their is free wi Fi!!
Atmosphere: 5
Food: 5
Service: 5
Rebecca “Becca” Mills
When there to get a 6-piece nugget in order of fries through drive thru with one car in front of me I waited 10 minutes just to get to the window for them to tell me to pull up they were waiting on nuggets so 20 minutes corn nuggets that look and taste like all they did was drop them in the grease again and cold fries... Not the first have a good night sorry about your weight nothing just stuck his arm out the window and handed me a bag because by this point i had backed back up to the window to find out what was going on with my order...
Food: 2
Service: 1
William Fox
Like any McDonald's pretty much, slow service, have 10 people in one area running around each other and the ridiculously over priced for smaller portions of crap. My McDonald's visits have declined to 2 or 3 visits a month not unless I am picking up a door dash delivery
Food: 1
Jose Avalos
Very dirty (some drink spilled), it took us TWENTY (20) minute for one drink (Medium frappe). We also asked about it but was ignored a couple of times.
Atmosphere: 1
Service: 1
Niko Amaya
Last night around 9:30 PM, I arrived at this McDonald’s to pick up a DoorDash order. When I walked in, there were already four other customers at the side counter waiting for incorrect or missing orders, none of whom were being helped.
I asked one of the employees if they could check on my order. Instead of responding, she walked past me, grabbed a mop, and said, “They will get that for you.” Another employee looked at the bag that would eventually be mine, checked the receipt twice, walked around the kitchen, then came back and did it again — but still didn’t hand it to me.
By this point, several of us were clearly frustrated. After about ten minutes, a woman wearing a gray jacket, blue jeans, slippers, and a dirty hat — no McDonald’s uniform or name tag — came up and claimed to be the manager. She had been sitting at a table the whole time while customers waited. When I showed her my phone with my order details, she actually tried to grab it from my hand and pull it around the counter. I stopped her and turned the screen toward her, and instead of helping me, she ignored me and helped the person behind me.
This was extremely disrespectful and unprofessional. The lack of customer service, the disorganization, and the behavior of the supposed manager were unacceptable. I took photos for reference and will be forwarding them to corporate. I would not recommend ordering from this location.
Edit. I contacted McDonalds as instructed and because I’m a dasher, McDonalds won’t take responsibility and they want me to contact DoorDash support. Both the store and corporate have failed and won’t be reviewing any business from me in the future
Darlene Padgett
Everyone is so nice. I just moved here from Lakeland FL. And I've never been treat so well. Keep up the great service.
Food: 5
Service: 5
R1FT Excalibur
Terrible management, manager and employees where setting in the lobby yet made someone else ring up food it took 20+ mins for me to get my food. The employees are loud and rude can hear them in the back from the lobby food was cold and soggy and very poorly handled from my over all experience I would suggest not going to this McDonald's ever it it's terrible and need to be shut down
Drive thru was closed on a Friday night . No sweet and sour sauce !
Atmosphere: 1
Food: 1
Service: 1
The Legend
I’m sorry to say that the management at this McDonald’s Establishment is Horrendous. I went to get an order of 20 piece McNuggets and a large water. When I reached the window they charged me around 12 dollars when the 20 piece is only 9 or 10 and I assumed they maybe charged for the water. It turns out they charged me for a Large Coke that I didn’t even ask for. Fortunately, a kind cashier who handed my food said I could try to talk with them inside. The food was amazing, but I wanted some of my money back. When I went to discuss this with them inside, I was purposefully ignored (I overheard) and stood for well over 10-15 minutes hoping to resolve this. No one spoke with me or the other customer who was waiting for his food inside. This establishment is sadly a disgrace and I am very disappointed. I will not return.
Atmosphere: 1
Food: 5
Service: 1
April Phillips
Employee's were rude so loud you could here them in the store...went through drive thru had to repeat my orders 5 times got to the window they were more worried about some girl that had been in previously apparently no customer service at all will not be going back way to go
Atmosphere: 1
Food: 1
Service: 1
Rhonda Burns
I been in drive through for the last 2 days, it says they open at 5 but I can't get my order before 5:45 because of short staff.They need to do better because last week the lady there was sweet and on time but this week was poorly
Atmosphere: 3
Food: 3
Nancy Luke
I was at drive thru waiting for 10 minutes to place my order but no one answered. So I called them and they said they didn't know I was there. People were driving away and one even drove around and stopped at the window. They said they could not answer another 3 minutes because they were busy. So I left. This has happened to me several times at this one in leesburg.
High volume restaurant, good service and updated dining area. Can get busy a lot, I'd recommend downloading DOORDASH APP for faster service
Atmosphere: 4
Food: 5
Service: 4
Drive thru lady was very nice. She needed change so I made change. The manager acted like it was a big deal to come open the drawer. I ordered 2 McGriddles, sausage biscuit meal and steak and cheese meal. McGriddles were correct everything else was wrong. Went back to change it. While waiting at the counter for anyone to acknowledge me, a young male employee walked by from behind the counter and never offered help. I had to holler to the back to get help. The supervisor, I guess is what he was, acted like it was an issue. 25.00 I could have spent elsewhere where customers are appreciated
Atmosphere: 1
Food: 3
Service: 1
The staff is nice. Bathrooms are clean and their is free wi Fi!!
Atmosphere: 5
Food: 5
Service: 5
When there to get a 6-piece nugget in order of fries through drive thru with one car in front of me I waited 10 minutes just to get to the window for them to tell me to pull up they were waiting on nuggets so 20 minutes corn nuggets that look and taste like all they did was drop them in the grease again and cold fries... Not the first have a good night sorry about your weight nothing just stuck his arm out the window and handed me a bag because by this point i had backed back up to the window to find out what was going on with my order...
Food: 2
Service: 1
Like any McDonald's pretty much, slow service, have 10 people in one area running around each other and the ridiculously over priced for smaller portions of crap. My McDonald's visits have declined to 2 or 3 visits a month not unless I am picking up a door dash delivery
Food: 1
Very dirty (some drink spilled), it took us TWENTY (20) minute for one drink (Medium frappe). We also asked about it but was ignored a couple of times.
Atmosphere: 1
Service: 1
Last night around 9:30 PM, I arrived at this McDonald’s to pick up a DoorDash order. When I walked in, there were already four other customers at the side counter waiting for incorrect or missing orders, none of whom were being helped.
I asked one of the employees if they could check on my order. Instead of responding, she walked past me, grabbed a mop, and said, “They will get that for you.” Another employee looked at the bag that would eventually be mine, checked the receipt twice, walked around the kitchen, then came back and did it again — but still didn’t hand it to me.
By this point, several of us were clearly frustrated. After about ten minutes, a woman wearing a gray jacket, blue jeans, slippers, and a dirty hat — no McDonald’s uniform or name tag — came up and claimed to be the manager. She had been sitting at a table the whole time while customers waited. When I showed her my phone with my order details, she actually tried to grab it from my hand and pull it around the counter. I stopped her and turned the screen toward her, and instead of helping me, she ignored me and helped the person behind me.
This was extremely disrespectful and unprofessional. The lack of customer service, the disorganization, and the behavior of the supposed manager were unacceptable. I took photos for reference and will be forwarding them to corporate. I would not recommend ordering from this location.
Edit. I contacted McDonalds as instructed and because I’m a dasher, McDonalds won’t take responsibility and they want me to contact DoorDash support. Both the store and corporate have failed and won’t be reviewing any business from me in the future
Everyone is so nice. I just moved here from Lakeland FL. And I've never been treat so well. Keep up the great service.
Food: 5
Service: 5
Terrible management, manager and employees where setting in the lobby yet made someone else ring up food it took 20+ mins for me to get my food. The employees are loud and rude can hear them in the back from the lobby food was cold and soggy and very poorly handled from my over all experience I would suggest not going to this McDonald's ever it it's terrible and need to be shut down
Atmosphere: 1
Food: 1
Service: 1
Don't really care for McDonald's
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
Drive thru was closed on a Friday night . No sweet and sour sauce !
Atmosphere: 1
Food: 1
Service: 1
I’m sorry to say that the management at this McDonald’s Establishment is Horrendous. I went to get an order of 20 piece McNuggets and a large water. When I reached the window they charged me around 12 dollars when the 20 piece is only 9 or 10 and I assumed they maybe charged for the water. It turns out they charged me for a Large Coke that I didn’t even ask for. Fortunately, a kind cashier who handed my food said I could try to talk with them inside. The food was amazing, but I wanted some of my money back. When I went to discuss this with them inside, I was purposefully ignored (I overheard) and stood for well over 10-15 minutes hoping to resolve this. No one spoke with me or the other customer who was waiting for his food inside. This establishment is sadly a disgrace and I am very disappointed. I will not return.
Atmosphere: 1
Food: 5
Service: 1
Employee's were rude so loud you could here them in the store...went through drive thru had to repeat my orders 5 times got to the window they were more worried about some girl that had been in previously apparently no customer service at all will not be going back way to go
Atmosphere: 1
Food: 1
Service: 1
I been in drive through for the last 2 days, it says they open at 5 but I can't get my order before 5:45 because of short staff.They need to do better because last week the lady there was sweet and on time but this week was poorly
Atmosphere: 3
Food: 3
I was at drive thru waiting for 10 minutes to place my order but no one answered. So I called them and they said they didn't know I was there. People were driving away and one even drove around and stopped at the window. They said they could not answer another 3 minutes because they were busy. So I left. This has happened to me several times at this one in leesburg.
Service: 1
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