Customer service was above and beyond. Nice crew, very friendly and helpful.
Atmosphere: 3
Food: 5
Service: 5
Please-N-Thanky
Nothing about this Arby's made me want to return nor did it become a recommendation for any future inquiries. Granted I did not have the pleasure of eating inside so be advised this is strictly from a drive thru prospective. I didnt have to wait really long but the atmosphere was that of one noone had tended to for its annual clean-up day yet for 2025(maybe they wait for the year to end first 🤷♂️
Atmosphere: 1
Food: 3
Service: 3
Destiny Moss
Everything i ordered was in the bag and fresh and hot !! Thank you arby employees of lilburn yall got it right!!!
Atmosphere: 5
Food: 5
Service: 5
Morgan Ash
Terrible experience every time I go. I have attempted to go to this location on multiple occasions to be turned away at the door. We have gone every time after the posted open hours (online as well as on the door) and were told they open at a later time which is clearly untrue. One time we were able to actually get inside there were roaches visibly running along the walls and baseboards. I have tried giving this location chances to change my opinion, however, customer service and quality business does not seem to be a priority here. Not to mention basic cleanliness. We have also tried contacting the manger with our concerns but are told he is coming in later or the next day. On multiple different days.
Atmosphere: 1
Food: 1
Service: 1
Shay The CEO
Why is it closed at 11:30pm if Google says it’s open until Midnight?
Service: 1
Brianna Broome
Customer service was pleasant. I ordered the beef and cheddar meal with mac & cheese . (Waited 10 minutes) was told to pull up by the door. The food was not hot and it was terrible, It made me sick. Don’t waste your money, this location is nasty. I only gave four stars because of customer service.
Food: 1
Service: 4
william clay
The service was good. The fries were cold and we ordered large and we got like medium in large boxes. The sandwiches were all right. The place is very dirty. Definitely needs a remodel.
Good service, great food. Love the potato cakes !!!!
Atmosphere: 5
Food: 5
Service: 5
Todd Reese
I've been to this location 3 different times and each time they mess up my order bigtime. Seems like they know what they are suppose to do and don't follow through and don't care and lazy attitude.
The food is what you would expect service is fast and staff is pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef
Evett Lucky
I went and got to cheddar cheese fish sandwich’s it had no cheddar cheese and when i called they never answered
Atmosphere: 3
Food: 1
Service: 4
Glenn DelConte
I have ordered Arby's with delivery 5 times from this location in the last 6 months. First time excellent, 2nd time good. 3rd time with 2 double roast beef sandwiches and a french dip made me sick within 2 hours after eating. I chalk that up to employee sanitation. 4th time I had a Gyro and 2 double roast beef sandwiches, pretty good. Last order was to try a Deluxe burger with 2 double roast beef sandwiches and the burger was dark brown and dry. The 2 roast beef sandwiches were dark brown and dry, what gives? They probably sat under a heat lamp for awhile. If you can't 86 old food and pass it on to the customer, I just won't order any more. I worked at ARBY'S many years ago! You wonder why the economy is like it is? Train and supervise your people. Cost is not important, quality and consistency is. I am actually afraid to ever order anything from you again!
Customer service was above and beyond. Nice crew, very friendly and helpful.
Atmosphere: 3
Food: 5
Service: 5
Nothing about this Arby's made me want to return nor did it become a recommendation for any future inquiries. Granted I did not have the pleasure of eating inside so be advised this is strictly from a drive thru prospective. I didnt have to wait really long but the atmosphere was that of one noone had tended to for its annual clean-up day yet for 2025(maybe they wait for the year to end first 🤷♂️
Atmosphere: 1
Food: 3
Service: 3
Everything i ordered was in the bag and fresh and hot !! Thank you arby employees of lilburn yall got it right!!!
Atmosphere: 5
Food: 5
Service: 5
Terrible experience every time I go. I have attempted to go to this location on multiple occasions to be turned away at the door. We have gone every time after the posted open hours (online as well as on the door) and were told they open at a later time which is clearly untrue. One time we were able to actually get inside there were roaches visibly running along the walls and baseboards. I have tried giving this location chances to change my opinion, however, customer service and quality business does not seem to be a priority here. Not to mention basic cleanliness. We have also tried contacting the manger with our concerns but are told he is coming in later or the next day. On multiple different days.
Atmosphere: 1
Food: 1
Service: 1
Why is it closed at 11:30pm if Google says it’s open until Midnight?
Service: 1
Customer service was pleasant. I ordered the beef and cheddar meal with mac & cheese . (Waited 10 minutes) was told to pull up by the door.
The food was not hot and it was terrible, It made me sick. Don’t waste your money, this location is nasty.
I only gave four stars because of customer service.
Food: 1
Service: 4
The service was good. The fries were cold and we ordered large and we got like medium in large boxes. The sandwiches were all right. The place is very dirty. Definitely needs a remodel.
Atmosphere: 1
Food: 1
Service: 5
It's an Arby's. Usually food is good and fresh.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwiches, Roast Beef, Potato Cakes, Classic Roast Beef
Good service, great food. Love the potato cakes !!!!
Atmosphere: 5
Food: 5
Service: 5
I've been to this location 3 different times and each time they mess up my order bigtime. Seems like they know what they are suppose to do and don't follow through and don't care and lazy attitude.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Good burgers at a good price
Atmosphere: 5
Food: 5
Service: 5
Get drive thru always. No dinein.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Sandwiches
The food is what you would expect service is fast and staff is pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef
I went and got to cheddar cheese fish sandwich’s it had no cheddar cheese and when i called they never answered
Atmosphere: 3
Food: 1
Service: 4
I have ordered Arby's with delivery 5 times from this location in the last 6 months. First time excellent, 2nd time good. 3rd time with 2 double roast beef sandwiches and a french dip made me sick within 2 hours after eating. I chalk that up to employee sanitation. 4th time I had a Gyro and 2 double roast beef sandwiches, pretty good. Last order was to try a Deluxe burger with 2 double roast beef sandwiches and the burger was dark brown and dry. The 2 roast beef sandwiches were dark brown and dry, what gives? They probably sat under a heat lamp for awhile. If you can't 86 old food and pass it on to the customer, I just won't order any more. I worked at ARBY'S many years ago! You wonder why the economy is like it is? Train and supervise your people. Cost is not important, quality and consistency is. I am actually afraid to ever order anything from you again!
Atmosphere: 3
Food: 3
Service: 3
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