Arden's Garden Stone Mountain
4895 Stone Mountain Hwy Unit C, Lilburn
(678) 691-5970
Recent Reviews
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Very clean, great staff, best smoothies in Snellville. They let you customize just about anything you want.
Atmosphere: 5
Food: 5
Service: 5
Favorite location.
Atmosphere: 5
Food: 5
Service: 5
Great customer service and clean environment.
Atmosphere: 5
Food: 5
Service: 5
I always love stopping in for a smoothie and a snack!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Kale Chips
My smoothies are always so delicious, and the staff very friendly.
Atmosphere: 5
Food: 5
Service: 5
Great service and my drink was delicious! I also had a sample of a bowl, not acai but the green one. It was delicious as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grand Slam with a Pineapple Chaser
This experience occurred today around 12'ish pm.
I thought long and hard about whether or not to leave this review as I traveled 20+ miles home.
Had the gentleman who was a manager/lead of the store apologized and taken accountability for his error, I probably wouldn't be commenting. But the fact that he didn't clearly shows that he did not recognize his error. Therefore I am leaving this review in hopes that this is coaching opportunity for him and other customers are spared.
The moral of this story is, "set clear expectations on wait time". Whether a customer likes it or not is irrelevant. Setting the expectation can mitigate the chance of overpromising and underdelivering.
I'm going to shorten the recounting of this experience a bit.
MONEY SPENT: $200+
POSITIVES:
I will say, the gentleman that provided the horrible experience was nice, bright, and welcomed customer's as they came in. The store was clean.
NEGATIVES:
I ordered 22 Grand Slams. That's a very large order than can take time. So I offered to come back in 30 minutes. The gentleman (Arden's Garden manager or lead) responded that IT WOULD TAKE LESS TIME THAN THAT. So then I said, "10 - 15 mins work for you?". He replied that it would work for him.
Long story short, I waited close to an hour. Because of the time expectations he set, I had already pulled some refrigerated juices.
Once he finished my order, he recommended that I call ahead of time if I ever want to place an order that large in the future. That was a reasonable recommendation.
BUT - REMEMBER - I asked him if I should come back in 30 minutes. I was prepared to wait due to the unpredictability of customers entering the store. However, he informed me that he would be done far sooner.
After he gave me tips on how to handle future large orders, I responded reminding him about the 30 minute timeframe I offered. He then responded that he could not account for customer foot traffic, in which I replied reminding him AGAIN that I offered to come back in 30 minutes.
He then responds, "yeah it did take me a little over 30 minutes".
.....sir, it was longer than "a little over 30 minutes".
He didn't apologize, take accountability, or thank me for my patience.
I assure you I was pleasant and remained on my psychological yoga mat full of empathy for a staff member trying to balance upskilling a trainee, a busy store, and my large order.
But it honestly felt like he was annoyed that I placed a large order. I smelled a, "that's what you get" scent oozing from his being.
I WILL NEVER PATRONIZE THIS LOCATION EVER AGAIN!
It's annoying as a customer when a store associate lacks self awareness, the ability to take accountability, and care about the customer's experience.
I've never had a bad experience at Arden's Garden over my 10+ years of patronage. Thank goodness this wasn't my first experience.
I hope the store owner speaks with him about this for coaching and growth purposes. Hopefully, he's honest with himself about what happened vs. skating accountability and truth.
What I witnessed and experienced is probably a symptom of his overall mentality.
He was very nice, bright, welcomed customer's in, etc. Let's give him 5 points for that.
But, negative 20 points for the experience!
Forgive any grammatical errors. I just needed to get this on the record. I feel like I'm left with a big price tag and all the inconvenience. ???
P.S. Because I know I have to travel far, I always put the juice on ice, temperature controlled while d
Atmosphere: 4
Food: 1
Service: 1
Great people. Great service. Super clean store. Yummy smoothies!!!
Atmosphere: 5
Food: 5
Service: 5
Always a great experience! The customer service is always amazing and the smoothies are the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bexorcist
Love this location. Wveryone always sweet!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The young man that waited on me was very knowledgeable of the ginger that I purchased.
The atmosphere was friendly and pleasant. I would highly recommend it to friends.
D.
Atmosphere: 5
Food: 5
Service: 5
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grand Slam with a Pineapple Chaser
Excellent Product Professional group
Kid-friendliness: I’m excited that they offered this type of product and my 3 year of God Daughter enjoyed it as she guzzled it down
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale, Bexorcist
Wonderful smoothies and great customer service everytume!
Vegetarian options: Good selection ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bexorcist
10/10 service and smoothies
Atmosphere: 5
Food: 5
Service: 5
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