This is hands down the best Chipotle around. I have mainly dealt with the night crew, but the customer service is always top notch. I came in today for two bowls and watched the crew work flawlessly to keep customers happy. I specifically want to shout out Armani, Alex, and Melanie for always going above and beyond. This Chipotle is 10/10 and I hope it stays that way.
Atmosphere: 5
Food: 5
Service: 5
Mommy Loves You
They are serving day old lettuce and guacamole, which were both browning
Atmosphere: 4
Food: 1
Service: 3
Randy Anderson
Poor service. Cold food. Hard pass.
Atmosphere: 2
Food: 1
Service: 1
J W
The food is good but the friendly staff makes it better. They're so easy going and don't mind smiling at ya with some social interaction while prepping your food. Sometimes that can really make someone's day better even the customer
Atmosphere: 5
Food: 5
Service: 5
Sandra Alvarez
I came in at 6 on Saturday and I got a fast and easy service.
Atmosphere: 5
Food: 5
Service: 5
felix rojas
The store closes at 11 but if you get there after 10:20 they will all look at each other upset and tell you they are done for the night
Service: 1
NatuLife
Dresten was so helpful and I appreciate him breaking evrrything down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build-Your-Own Chipotle
Ugena Ricks
The services great the food was really good.
Atmosphere: 4
Food: 5
Service: 5
Mishall Alhatllan
Friendly staff, very clean facility, and perfectly prepared food. Small issue with my order being overcharged but fixed very promptly (it happens!). An awesome Chipotle in the Austell area!
Atmosphere: 5
Food: 5
Service: 5
Logan Berrios
Deleting bad reviews is terrible. All the employees have bad attitudes, some of the worst food I have ever eaten. The only nice people are the clearly untrained new employees. This is the worst chipotle I have ever been to
This particular chipotle location is the worst ever been
Kaylon Khan
Exceptional customer service from start to finish! They are extremely clean, both inside and outside. The serving portions are fair, the food is fresh and most of all the ambience is exceptional and smells great! I live 20 minutes from this location but I’ll drive that far just because of the great experience I had.
Atmosphere: 5
Food: 5
Service: 5
Chucky Hooper
How would you feel if you walked into an establishment and nobody acknowledged you for over 5 minutes? We'll, that was my experience at your lovely restaurant today. I watched the girl behind the bar who's preparing food absolutely load this dude bowl full of topping while he and her have a conversation of over 5 mins that has nothing to do with his order. She was so engaged into her conversation that 2 or 3 additional people have walked in and still no sense of customer care. I looked at the young lady who was cutting up chicken and asked is anyone going to assist me? She just looked at the girl who having the conversation of her life with her new found best friend. Meanwhile, the rest of the staff just walking by and not asking have I been helped and im here to place or pick up an order.... NOTHING.... So ask yourself would you want to spend money with someone who treats you like you don't exist? So I just walk out whats the point?
Meanwhile, I was able to walk in to the Austell location get my food (with fresh rice) and walk back out. Granted I was still late for my business appointment... but imagine how late I would have been dealing with the young lady at the Floyd rd location. At the rate she was going I would probably still be standing in line because she didn't give care about other customers in line, neither did the rest of your staff for that matter.
Feel free to check your camera if think I exaggerating it was around 4:45 when I arrived and almost 5 when I left and not a sole acknowledge me as a customer. Here I am a well established man in my 40s being treated as if im the invisible man.
Probably won't be back to this location at all to be honest. My kids live coming here and spending $40+ regularly on my behalf. Not anymore.... 🤷🏿♂️
Atmosphere: 1
Food: 3
Service: 1
Punt deontae
The girl Meka is very nasty very loud... please stay away from here the store manager did not care she got mad because i ask for someone else to fix my food like child byee.. read before u eat here please 🙏
Atmosphere: 2
Food: 2
Service: 1
Michael Higgins
My close friend had an extremely upsetting and offensive experience today at this Chipotle. As soon as she walked up to the counter to place my order, one of the employees loudly said, “You look just like Lovely Mimi!” and immediately began mocking an exaggerated Asian accent, repeatedly saying things like “you do da nail?!” I was stunned and uncomfortable as well as my friend who she was referring to. Even one of her coworkers told her to stop, clearly recognizing how inappropriate the comment was, but she kept going. I shouldn’t have to explain how racist, ignorant, and degrading this behavior is especially where she was simply trying to order food. I’m not sure how someone like that is allowed to interact with customers. This wasn’t just an offhand comment. It was persistent, aggressive, and rooted in harmful stereotypes. I expect better from a company that claims to value respect and inclusion. I hope you take this seriously and follow up with appropriate action and training at that location, because no customer should ever have to deal with that kind of treatment.
This is hands down the best Chipotle around. I have mainly dealt with the night crew, but the customer service is always top notch. I came in today for two bowls and watched the crew work flawlessly to keep customers happy. I specifically want to shout out Armani, Alex, and Melanie for always going above and beyond. This Chipotle is 10/10 and I hope it stays that way.
Atmosphere: 5
Food: 5
Service: 5
They are serving day old lettuce and guacamole, which were both browning
Atmosphere: 4
Food: 1
Service: 3
Poor service. Cold food. Hard pass.
Atmosphere: 2
Food: 1
Service: 1
The food is good but the friendly staff makes it better. They're so easy going and don't mind smiling at ya with some social interaction while prepping your food. Sometimes that can really make someone's day better even the customer
Atmosphere: 5
Food: 5
Service: 5
I came in at 6 on Saturday and I got a fast and easy service.
Atmosphere: 5
Food: 5
Service: 5
The store closes at 11 but if you get there after 10:20 they will all look at each other upset and tell you they are done for the night
Service: 1
Dresten was so helpful and I appreciate him breaking evrrything down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build-Your-Own Chipotle
The services great the food was really good.
Atmosphere: 4
Food: 5
Service: 5
Friendly staff, very clean facility, and perfectly prepared food. Small issue with my order being overcharged but fixed very promptly (it happens!). An awesome Chipotle in the Austell area!
Atmosphere: 5
Food: 5
Service: 5
Deleting bad reviews is terrible. All the employees have bad attitudes, some of the worst food I have ever eaten. The only nice people are the clearly untrained new employees. This is the worst chipotle I have ever been to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This particular chipotle location is the worst ever been
Exceptional customer service from start to finish! They are extremely clean, both inside and outside. The serving portions are fair, the food is fresh and most of all the ambience is exceptional and smells great! I live 20 minutes from this location but I’ll drive that far just because of the great experience I had.
Atmosphere: 5
Food: 5
Service: 5
How would you feel if you walked into an establishment and nobody acknowledged you for over 5 minutes? We'll, that was my experience at your lovely restaurant today. I watched the girl behind the bar who's preparing food absolutely load this dude bowl full of topping while he and her have a conversation of over 5 mins that has nothing to do with his order. She was so engaged into her conversation that 2 or 3 additional people have walked in and still no sense of customer care. I looked at the young lady who was cutting up chicken and asked is anyone going to assist me? She just looked at the girl who having the conversation of her life with her new found best friend. Meanwhile, the rest of the staff just walking by and not asking have I been helped and im here to place or pick up an order.... NOTHING.... So ask yourself would you want to spend money with someone who treats you like you don't exist? So I just walk out whats the point?
Meanwhile, I was able to walk in to the Austell location get my food (with fresh rice) and walk back out. Granted I was still late for my business appointment... but imagine how late I would have been dealing with the young lady at the Floyd rd location. At the rate she was going I would probably still be standing in line because she didn't give care about other customers in line, neither did the rest of your staff for that matter.
Feel free to check your camera if think I exaggerating it was around 4:45 when I arrived and almost 5 when I left and not a sole acknowledge me as a customer. Here I am a well established man in my 40s being treated as if im the invisible man.
Probably won't be back to this location at all to be honest. My kids live coming here and spending $40+ regularly on my behalf. Not anymore.... 🤷🏿♂️
Atmosphere: 1
Food: 3
Service: 1
The girl Meka is very nasty very loud... please stay away from here the store manager did not care she got mad because i ask for someone else to fix my food like child byee.. read before u eat here please 🙏
Atmosphere: 2
Food: 2
Service: 1
My close friend had an extremely upsetting and offensive experience today at this Chipotle. As soon as she walked up to the counter to place my order, one of the employees loudly said, “You look just like Lovely Mimi!” and immediately began mocking an exaggerated Asian accent, repeatedly saying things like “you do da nail?!” I was stunned and uncomfortable as well as my friend who she was referring to. Even one of her coworkers told her to stop, clearly recognizing how inappropriate the comment was, but she kept going. I shouldn’t have to explain how racist, ignorant, and degrading this behavior is especially where she was simply trying to order food. I’m not sure how someone like that is allowed to interact with customers. This wasn’t just an offhand comment. It was persistent, aggressive, and rooted in harmful stereotypes. I expect better from a company that claims to value respect and inclusion. I hope you take this seriously and follow up with appropriate action and training at that location, because no customer should ever have to deal with that kind of treatment.
Atmosphere: 1
Food: 1
Service: 1
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