Went with my family at 9:00pm, lobby was closed, lights off and a paper taped to the glass telling me to go to the drive thru. We said ok, and when started ordering the ice cream, all the flavors we asked were out of stock. Since I asked for Praline, Vanilla, Rocky Top, Pistachio, Strawberry and at the end Butter Pecan and they told me just a little bit left for one scoop. Honestly, either this is a very bad managed Baskin Robins or the 2 employees were awful. At the end, we paid and the lady came with an attitude to the window doing gestures. This is the worst service I have EVER received not in a Baskin Robins, but in my life. Very disappointing because we love the brand.
Atmosphere: 1
Food: 1
Service: 1
Joanne Moreno
Arrived at 9pm for ice cream since they don’t close until 10. Lobby was closed, but drive thru is still open…. Or so it was supposed to be. Pulled up to the box and no one said anything. Waiting a few more minutes, then pulled up to the window. I see a 1 female working without a headset on to even take an order. She had her EarPods in just cleaning and shutting down. It is still possible to clean and be open to take orders until close of business, but I guess those can’t multitask take this route. I waited a few more minutes to see if she would come to the window, but she still didn’t even though she clearly saw me. She just chose to ignore me as if I was in the wrong and came after they closed. I will NEVER come here again and will take myself to other ice cream stores.
Atmosphere: 1
Service: 1
Adam Rogers
It's dirty inside. The ice cream and case are freezer burned. It stinks. The people working in the coffee shop have no idea what cream is. It's a DEI hell scape.
Atmosphere: 1
Food: 1
Service: 1
Chris Rowland
They advertise things they don't have at this location that they have it every other location that I've ever been to worst experience ever drove 30 minutes to come and get ice cream from this place and the guy looks at me and goes I don't know what you're talking about I pointed out show him exactly what I'm talking about he shows me a 6oz cup it says that's the largest cup they have for ice cream when it clearly says take home fresh scooped ice cream 1lb 8oz $8.99
Atmosphere: 1
Food: 1
Service: 1
Kevin Brown
Friendly staff and good service.
Adrienne “Leesha” Lowe
Does not have vanilla ice cream in stock on most days.
Lauren Parrish
Only one choice for non dairy ice cream. Flavor was bizarre..almost like cleaner haha
Don Preston
Called last night with a large order. One to have sandwiches cut in half and paid $266.00 plus...Sandwiches not cut in half. The lady gave attitude when I saw they weren't cut in half.I'm not happy at all!!!!!!When presenting to anyone, it's important to follow instructions!!!
Mary Lee
Fast and friendly service even though it was busy and only two people working the counter and drive thru. I was very impressed that both young women were smiling and working hard. The estaishment was clean and bright. My frozen coffee was great!! I would definitely visit this place again. ??
Tram Le
We went there last night for our craving ice cream. Arrived around 8:40pm. I ordered 2 ice cream chocolate cookie chip and vanilla flavored. The waffles cone is huge in the size which claim to be fresh made was so saggy and doesn't smell good. The ice cream was sour. We did one bite and throw everything away. We will never go back there again.
First time ever having Baskin-Robbins, as there is none in Savannah. The dude with the glasses was very friendly and helpful! I got the jamocha almond fudge and the snickers and it was really good! Would recommend it to anyone driving through Macon.
T974WUdrewb
This place sold us soggy waffle cones, and the ice cream tasted sour. "Sorry, that's all we have," they told us. We threw ours away after one bite. Disgusting!
Kyra Carter
It was really good, but they were out of basically everything I asked for: Strawberry ice cream Waffle cones, And bananas. The woman that was making our order acted like she didn't like her job either....
Hunter Fischer
Literally never an enjoyable experience when I try to come here, never doing it again.
Brittany Bishop
Rude. Horrible customer service. Out of everything. My family will not be going back.
Went with my family at 9:00pm, lobby was closed, lights off and a paper taped to the glass telling me to go to the drive thru. We said ok, and when started ordering the ice cream, all the flavors we asked were out of stock. Since I asked for Praline, Vanilla, Rocky Top, Pistachio, Strawberry and at the end Butter Pecan and they told me just a little bit left for one scoop. Honestly, either this is a very bad managed Baskin Robins or the 2 employees were awful. At the end, we paid and the lady came with an attitude to the window doing gestures. This is the worst service I have EVER received not in a Baskin Robins, but in my life. Very disappointing because we love the brand.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 9pm for ice cream since they don’t close until 10. Lobby was closed, but drive thru is still open…. Or so it was supposed to be. Pulled up to the box and no one said anything. Waiting a few more minutes, then pulled up to the window. I see a 1 female working without a headset on to even take an order. She had her EarPods in just cleaning and shutting down. It is still possible to clean and be open to take orders until close of business, but I guess those can’t multitask take this route. I waited a few more minutes to see if she would come to the window, but she still didn’t even though she clearly saw me. She just chose to ignore me as if I was in the wrong and came after they closed. I will NEVER come here again and will take myself to other ice cream stores.
Atmosphere: 1
Service: 1
It's dirty inside. The ice cream and case are freezer burned. It stinks. The people working in the coffee shop have no idea what cream is. It's a DEI hell scape.
Atmosphere: 1
Food: 1
Service: 1
They advertise things they don't have at this location that they have it every other location that I've ever been to worst experience ever drove 30 minutes to come and get ice cream from this place and the guy looks at me and goes I don't know what you're talking about I pointed out show him exactly what I'm talking about he shows me a 6oz cup it says that's the largest cup they have for ice cream when it clearly says take home fresh scooped ice cream 1lb 8oz $8.99
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and good service.
Does not have vanilla ice cream in stock on most days.
Only one choice for non dairy ice cream. Flavor was bizarre..almost like cleaner haha
Called last night with a large order. One to have sandwiches cut in half and paid $266.00 plus...Sandwiches not cut in half. The lady gave attitude when I saw they weren't cut in half.I'm not happy at all!!!!!!When presenting to anyone, it's important to follow instructions!!!
Fast and friendly service even though it was busy and only two people working the counter and drive thru. I was very impressed that both young women were smiling and working hard. The estaishment was clean and bright. My frozen coffee was great!! I would definitely visit this place again. ??
We went there last night for our craving ice cream. Arrived around 8:40pm. I ordered 2 ice cream chocolate cookie chip and vanilla flavored. The waffles cone is huge in the size which claim to be fresh made was so saggy and doesn't smell good. The ice cream was sour. We did one bite and throw everything away. We will never go back there again.
Restaurantji Recommends
First time ever having Baskin-Robbins, as there is none in Savannah. The dude with the glasses was very friendly and helpful! I got the jamocha almond fudge and the snickers and it was really good! Would recommend it to anyone driving through Macon.
This place sold us soggy waffle cones, and the ice cream tasted sour. "Sorry, that's all we have," they told us. We threw ours away after one bite. Disgusting!
It was really good, but they were out of basically everything I asked for:
Strawberry ice cream
Waffle cones,
And bananas. The woman that was making our order acted like she didn't like her job either....
Literally never an enjoyable experience when I try to come here, never doing it again.
Rude. Horrible customer service. Out of everything. My family will not be going back.
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