Food was hot and fresh. Employees were courteous. Had trouble using the BOGO reward on the app and no one there knew how to help me with it but that was just a minor inconvenience. Overall, definitely recommend giving it a try. **Just for context, my visit was around 2 am so it was not busy at all. So, different day and/or time may or may not result in a different outcome ¯\\_(ツ)_/¯
Atmosphere: 5
Food: 5
Service: 5
Pam Clark
The worst customer service I have had in a long long time, And the manager is no help at all, I understand why ( we )are the ones that eat their.
Atmosphere: 2
Food: 2
Service: 2
Shelina Knight
Service was horrible. I had a mobile order and stood at the pickup window for 20 mins before someone came over. Then when they came I was waited an additional 30 minutes. They was determined to do all the cars coming thru the drive thru first even cars that came after I was there
Atmosphere: 3
Food: 2
Service: 1
SuperStarJ
Formal Statement Regarding Incident at Checkers – 3409 Mercer University Dr, Macon, GA 31204 Date of Incident: October 6, 2025 Date of Statement: October 6, 2025
To Whom It May Concern,
I am submitting this formal statement regarding a deeply distressing and unacceptable incident that occurred today at the Checkers location located at 3409 Mercer University Drive in Macon, Georgia.
Due to a mechanical issue with my vehicle—specifically, inoperable windows—I briefly stepped out of my car at the drive-through in order to complete a routine transaction. I approached the window calmly and respectfully, with no aggression or disruption of any kind.
Despite my respectful demeanor, I was confronted with unprovoked hostility from an on-duty employee who left their assigned area and aggressively approached me, using profane and threatening language. Most disturbingly, this individual verbally declared that they would shoot me. As someone who values composure, logic, and mutual respect, I was genuinely stunned and deeply shaken.
This encounter was not just inappropriate — it was terrifying. It left me in a state of emotional disarray and physical tension that I am still struggling to process hours later. The fear and disbelief I experienced in that moment were overwhelming. I felt targeted, disrespected, and vulnerable in a way that no customer should ever have to feel — particularly when they’ve done absolutely nothing wrong.
At the time, I was on a live phone call with a witness who heard the incident unfold in real time. They were alarmed and speechless, later expressing that they were disturbed by what they heard and unable to believe the treatment I received. Their firsthand account is available if needed, and they are willing to cooperate in any formal review of this matter.
I am now experiencing lingering emotional distress and physical discomfort due to the stress imposed on me by this encounter. I want to make it clear: I did not deserve this. I came to this business as a paying customer expecting the most basic level of professionalism and safety, and what I received instead was aggression, threats, and intimidation.
Because of the severity of this incident, I & “we all” fully intend to pursue this issue further. This matter deserves a comprehensive internal review, and I expect to be contacted directly by Checkers corporate. I am fully prepared to provide supporting documentation, details, and witness testimony to ensure accountability is achieved.
We will be looking deeply into this situation, because no customer should be subjected to the kind of emotional harm and fear I experienced today. I am not only emotionally impacted — I am also outraged that a business could allow such conduct to occur under its name. We Also couldn’t help but overhear a good spirited staff member attempt to correct them but they didn’t take heed; instead, they stated back; “ that’s how I talk.” & look; corrupted individual has met torn on the inside yet.
Oh I didn’t turn back around due to “the situation” but my food; my order was made wrong & only one out of the two fish sandwiches I was SUPPOSE to get came out as an cold burger & hot over cooked greasy fish sandwich. Yuk. But I love-like the rest of everyone else’s attitude & keeping it cool around while I was at visit here! Not in the other hand for “that specific one”. You’ve done an BAD thing. Shame on you. Macon, Ga has good people for your fyi.
Sincerely, [“TO BE KNOWN SOON”] October 6, 2025
Atmosphere: 1
Food: 1
Service: 1
Dexter Smith
I was totally disappointed with my order. I ordered the FRY LOVER'S XL. It was anything but an XL. Not to mention it was not in the container pictured on the menu marquee. It was in a large drink cup. Had it been a soda perhaps it would have been filled to the lid with soda and plenty of ice. It would have been full though. I'd have been better off ordering a large fry and enjoying the fries that spilled out into the bag. This bag was void of those few extra fries though. For $5.61 I was very disappointed! I asked the young man if Indeed this was the FRY LOVER'S XL and he replied yes. I asked why was it in a large soda cup and he replied: That's the way they are instructed to serve em. My final question was: What happened to the fries? He gave me an awkward look and smile. Then a shoulder shrug and reiterated that that's the way they are instructed to serve em! I would imagine the young lady standing with him may have been the on duty manager. If so, I should have known something wasn't right the way she rolled the bag closed prior to passing it to me. I'm not much of a fast food eater. As much as I love potatoes. Specifically French fries. I would definitely not recommend the FRY LOVER'S XL. It comes up short of FRIES!
Atmosphere: 1
Food: 1
Service: 2
WILLOCK’S WORLD
Manager was very rude and disrespectful and closed window in my face when trying to pick up an order that was already paid for! I called to speak with the manager which she stated she was the manger and hung up in my face after yelling and saying she did not have anything else to say after trying to figure out where my order was.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Vaughn
I've always taken my 2 boys here for the chicken bites box, they're always fresh, packed to the rim, and delish, oh yeah and the best part--2$ a person!! 😉
The BBQ Brisket didn't look anything like the picture it was dry and my bread was barely toasted I enjoy going to checkers but I was disappointed this time. I will say the customer service was great I give the young lady Tricia at the drive thru 5 stars 💫
Mc Nooblet
If I could rate zero stars I would
Atmosphere: 1
Food: 1
Service: 1
ELI17MAC Indy
Zero stars…piss poor service. Dogs runs this place.
Food was hot and fresh. Employees were courteous. Had trouble using the BOGO reward on the app and no one there knew how to help me with it but that was just a minor inconvenience. Overall, definitely recommend giving it a try. **Just for context, my visit was around 2 am so it was not busy at all. So, different day and/or time may or may not result in a different outcome ¯\\_(ツ)_/¯
Atmosphere: 5
Food: 5
Service: 5
The worst customer service I have had in a long long time,
And the
manager is no help at all, I understand why ( we )are the ones that eat their.
Atmosphere: 2
Food: 2
Service: 2
Service was horrible. I had a mobile order and stood at the pickup window for 20 mins before someone came over. Then when they came I was waited an additional 30 minutes. They was determined to do all the cars coming thru the drive thru first even cars that came after I was there
Atmosphere: 3
Food: 2
Service: 1
Formal Statement Regarding Incident at Checkers – 3409 Mercer University Dr, Macon, GA 31204
Date of Incident: October 6, 2025
Date of Statement: October 6, 2025
To Whom It May Concern,
I am submitting this formal statement regarding a deeply distressing and unacceptable incident that occurred today at the Checkers location located at 3409 Mercer University Drive in Macon, Georgia.
Due to a mechanical issue with my vehicle—specifically, inoperable windows—I briefly stepped out of my car at the drive-through in order to complete a routine transaction. I approached the window calmly and respectfully, with no aggression or disruption of any kind.
Despite my respectful demeanor, I was confronted with unprovoked hostility from an on-duty employee who left their assigned area and aggressively approached me, using profane and threatening language. Most disturbingly, this individual verbally declared that they would shoot me. As someone who values composure, logic, and mutual respect, I was genuinely stunned and deeply shaken.
This encounter was not just inappropriate — it was terrifying. It left me in a state of emotional disarray and physical tension that I am still struggling to process hours later. The fear and disbelief I experienced in that moment were overwhelming. I felt targeted, disrespected, and vulnerable in a way that no customer should ever have to feel — particularly when they’ve done absolutely nothing wrong.
At the time, I was on a live phone call with a witness who heard the incident unfold in real time. They were alarmed and speechless, later expressing that they were disturbed by what they heard and unable to believe the treatment I received. Their firsthand account is available if needed, and they are willing to cooperate in any formal review of this matter.
I am now experiencing lingering emotional distress and physical discomfort due to the stress imposed on me by this encounter. I want to make it clear: I did not deserve this. I came to this business as a paying customer expecting the most basic level of professionalism and safety, and what I received instead was aggression, threats, and intimidation.
Because of the severity of this incident, I & “we all” fully intend to pursue this issue further. This matter deserves a comprehensive internal review, and I expect to be contacted directly by Checkers corporate. I am fully prepared to provide supporting documentation, details, and witness testimony to ensure accountability is achieved.
We will be looking deeply into this situation, because no customer should be subjected to the kind of emotional harm and fear I experienced today. I am not only emotionally impacted — I am also outraged that a business could allow such conduct to occur under its name. We Also couldn’t help but overhear a good spirited staff member attempt to correct them but they didn’t take heed; instead, they stated back; “ that’s how I talk.” & look; corrupted individual has met torn on the inside yet.
Oh I didn’t turn back around due to “the situation” but my food; my order was made wrong & only one out of the two fish sandwiches I was SUPPOSE to get came out as an cold burger & hot over cooked greasy fish sandwich. Yuk. But I love-like the rest of everyone else’s attitude & keeping it cool around while I was at visit here! Not in the other hand for “that specific one”. You’ve done an BAD thing. Shame on you. Macon, Ga has good people for your fyi.
Sincerely,
[“TO BE KNOWN SOON”]
October 6, 2025
Atmosphere: 1
Food: 1
Service: 1
I was totally disappointed with my order. I ordered the FRY LOVER'S XL. It was anything but an XL. Not to mention it was not in the container pictured on the menu marquee. It was in a large drink cup. Had it been a soda perhaps it would have been filled to the lid with soda and plenty of ice. It would have been full though. I'd have been better off ordering a large fry and enjoying the fries that spilled out into the bag. This bag was void of those few extra fries though. For $5.61 I was very disappointed! I asked the young man if Indeed this was the FRY LOVER'S XL and he replied yes. I asked why was it in a large soda cup and he replied: That's the way they are instructed to serve em. My final question was: What happened to the fries? He gave me an awkward look and smile. Then a shoulder shrug and reiterated that that's the way they are instructed to serve em! I would imagine the young lady standing with him may have been the on duty manager. If so, I should have known something wasn't right the way she rolled the bag closed prior to passing it to me. I'm not much of a fast food eater. As much as I love potatoes. Specifically French fries. I would definitely not recommend the FRY LOVER'S XL. It comes up short of FRIES!
Atmosphere: 1
Food: 1
Service: 2
Manager was very rude and disrespectful and closed window in my face when trying to pick up an order that was already paid for! I called to speak with the manager which she stated she was the manger and hung up in my face after yelling and saying she did not have anything else to say after trying to figure out where my order was.
Atmosphere: 1
Food: 1
Service: 1
I've always taken my 2 boys here for the chicken bites box, they're always fresh, packed to the rim, and delish, oh yeah and the best part--2$ a person!! 😉
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bites, Fry-Seasoned Monsterella Stix
The BBQ Brisket didn't look anything like the picture it was dry and my bread was barely toasted I enjoy going to checkers but I was disappointed this time. I will say the customer service was great I give the young lady Tricia at the drive thru 5 stars 💫
If I could rate zero stars I would
Atmosphere: 1
Food: 1
Service: 1
Zero stars…piss poor service. Dogs runs this place.
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