DQ Grill & Chill Restaurant

Best Dairy Queen in Macon!

Atmosphere: 5

Food: 5

Service: 5

Ok so what was a Happy Sunday turned into hell. The devil sure knows how to disrupt. But let me dive into what happened. My husband and I went through drive thru at Dairy Queen on Log cabin and ordered 4 large milkshakes. Mind you now my husband specifically said 2 large Caramel, 1 large Chocolate. and 1 large Vanilla MILKSHAKES!! So after pulling to the window and receiving our order, we noticed that our order was wrong. Instead of receiving 4 large shakes we received 4 Sundaes and after pulling off we noticed and instantly went on the inside, which was very inconvenient. I went on the inside of the store and told the store manager or owner whichever his title is "Todd" what happened and he told his employee to take the ice cream from the sundaes and put them into a milkshake cup, and by this time I'm like no that's nasty so could you please remake my milkshakes fresh, as they should.
I look at that as cross contamination and just flat out unsanitary and when I asked Todd the manager if it was him in my shoes would he eat or drink it he couldn't even give me a direct answer. Even one of the employees that was working said she heard my husband ask for milkshakes. After him refusing to make it right, I asked for my refund and he said NO! So by this point I'm in disbelief and a bit of shock so I asked him again and he said no again and I responded back to him that Customers are always Right and he kept saying no I can't refund you and I'm not gonna refund you because you cursed while talking to him but Todd you a whole liar! He had already refused my request and that's why I got upset and cursed while talking to him but I didn't curse at him. There's a big difference! After I didn't get a resolution with Todd the store manager that's when
I called the police and let them knew what was going on and the police told me what do since it was out of their hands. I really don't want to go that route with the court but I want all of my money back or my 4 freshly remade large shakes. I don't understand why would Todd put his reputation on the line for something that could've been handled better and more professionally. My experience today says everything I need to know about him. And he had the nerve to be rude with me after he messed up my order and tried to get his employees to coincide with him. I stand 10 toes down on what my husband ordered, I heard him and he ordered correctly so just admit to your mistake Dairy Queen and make it right. If I take the police advice and take this matter to civil court it's going to cost the company way more what they stole from me which was $18 and I say stole because I didn't get my money nor my order so basically they got free money from me. What type of business is that and to rip a customer off is insane. He even touched all over the incorrect order and tried to show me how he would switch the ice cream over.🤢🤢 The proof is in the picture and I asked him "where's your gloves?" Just nasty!
Then my husband went inside to calmly speak with him about his order for himself and Todd whole demeanor changed after he saw a MAN come inside. He put on a fake smile for my husband and he walked away came back and said "the police are on their way" which didn't make sense at all,
My husband said OK! I have it all on video. We both waited and waited for them to arrive but they never came so that's when we both politely left the store. But why did he call the police??? My husband and I opposed no threat to him we just wanted our correct order or refund. And when we walked in we didn't see our messed up order on the counter anymore so where did it go?
He even kept the incorrect order, what a shame. We left with absolutely NOTHING y'all.

Atmosphere: 1

Food: 1

Service: 1

I ordered specific items: the 2 for 5 dollar singles. I asked for no mustard, extra pickle and add barbeque sauce. No barbeque sauce was added. I also ordered a large fry which was left out of the bag. I went back to get the fry and came back to the burgers not done correctly. It was a sad experience.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Cheeseburger and Fries, Chicken Strip Baskets, French Fries

Just had ice-cream and a

Atmosphere: 4

Food: 4

Service: 4

Fries are a bit pricey for such a small portion of fries. Straight out the bag without none falling out. Kinda will curve you from coming back. Please change this I like Dq.

Parking: Parking lot is a great size but not for a vehicle that's low or trailer.

Kid-friendliness: No activities for the kids to play with or enjoy only ice cream.

Wheelchair accessibility: Available but will need assistance doors will be difficult to navigate if in a wheelchair.

Atmosphere: 5

Food: 1

Service: 4

Recommended dishes: Oreo, Dilly Bar, Butterfinger Blizzard Treat, Turtle Pecan Cluster Blizzard Treat

I was happy with the Wild Alaskan fish sandwich and the milkshake. As you enter and exit parking lot, drive slow because the ground needs repaving.

Atmosphere: 5

Food: 5

Service: 5

No comments

Parking: No comments

Recommended dishes: Chicken Strip Baskets

I went thru the drive thru. Mentioned that i wanted the $7 meal deal. I ordered the 3 pc chicken and asked for a coke. She told me $8.20. I get to the window and questioned the amount. The young girl says its $7.56 there. She didnt have the courtesy to tell me at the speaker the price difference or that they didnt have cokes i was given pepsi. I told her i didn't appreciate not being told of the price and I would not go bk there. Ill go to the one close to where I live.

Atmosphere: 1

Food: 3

Service: 1

This is hands down the cleanest and nicest Dairy Queen I’ve been to. The food is consistently hot and fresh and the staff is fantastic. I highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Great experience.

Parking: Great parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge, Cheeseburger and Fries

It's a bit hit and miss on the wait time, but you always get the correct order and the food is yummy.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Oreo, Chicken Strip Baskets, Side of Fries

Very good food and friendly service at this location. Will go again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hot Fudge

fast friendly service they just didn't have the non dairy dilly bar

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Strip Basket

Very friendly people fast and clean.

Atmosphere: 5

Food: 5

Service: 5

Birthday cake dipped cone, I love

Atmosphere: 5

Food: 5

Service: 5