Recommended dishes: Firehouse Hero Sub, Hook & Ladder, Italian
Linda Burnett
Really great place to eat. Food is always hot and delicious ?
Atmosphere: 5
Food: 5
Service: 5
Matthew Smith
Good food, good people, fantastic attitudes!
Atmosphere: 5
Food: 5
Service: 5
Lucky Anon
Worst firehouse location I’ve ever visited and both times it was the same rude employees but this time was so bad I thought there were hidden cameras there and maybe someone would pop out and say haha only joking! But no. It’s two young women both extremely rude and felt like they were challenging us to “talk back” or change our order. We ordered online and it was already paid for but they still made us wait until they had served everyone in line and kept eyeing us while doing it. One sandwich was the Hawaiian which comes with slaw. When she handed the bags to us she said they didn’t put the slaw on it. The slaw is what makes the sandwich good. They weren’t out of the ingredients; she said they just didn’t feel like making a whole batch of slaw just for a sandwich!!! She didn’t offer a refund or another sandwich either. My friend was too polite to ask and was actually being nice to this jerk. She was being so nasty it felt like we were bothering her for just being there and she was treating everyone like that. The other employee didn’t speak or even look up one time. When we got home and I started eating, I noticed that my sandwich was wrong. So basically we ordered two sandwiches and neither one was worth eating. I had one bite and it was smothered in mayo, the bread was soggy and I asked for NO mustard but it was covered in it so I just threw it away. The other one was thrown away as well. We both decided we would never go to this location again. Maybe they should be more cautious next time they hire their employees.
Atmosphere: 1
Food: 3
Service: 1
Heidi
I have come to this location since it opened. I have never had an issue with customer service until the last 6 months or so. The workers constantly seem so bothered to encounter a customer, seem inconvenienced at the slightest request, and make me want to never eat at this location again. I visited tonight to get a pickup order from the app. Everything was fine until when I received my sandwich and asked “do you have any Italian dressing?” The worker replied with a prompt and cold “no.” I asked her “Really?” to which she pointed to the mayo and mustard packets on the counter and told me they only had those sauces. I said “normally, they give it to me from behind the counter in a small cup.” The lady told me I would have to wait until she took another customer’s order before she could get that for me. So I wait patiently as she takes another person’s order. She comes and hands the dressing cup to me after mumbling with the other female employee working. She tells me that I should have put that in on the app when I ordered. I told her I absolutely would have done that but there was no place to ask for a sauce on the side.The workers at this location ignore customers when they enter, never smile, and speak so rudely to customers. I have continued to go back after less than desirable experiences over and over. What a shame it is to see this location deteriorate so. I hope the owners can see this feedback and look into the type of people they are hiring. This place needs some serious attention or it will certainly close due to lack of business soon.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Hook & Ladder
Deirdre Davis
Order was incorrect. Asked for olives no olives, no pickle, this is the worst Cajun chicken sub I've had. Ordered around 6 pm on a week night... left tip and wish I didn't!
Atmosphere: 2
Food: 1
Service: 2
Richard W Engelhart
If only the freestyle machine would have had more drink selections available, everything would have been great.
Atmosphere: 5
Food: 5
Service: 5
Susan C
Friendly staff clean restaurant good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
gail jones
Our cashier was very nice.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese, Chips, Firehouse Meatball Sub
Site Hustle
(White older lady) Manager on duty refused to apply my points. Gave her my phone number because the app was not working properly. Told her that from the time I came in the building. Please fire her. She don’t want to
Thanks for making it easy for me not to ever come back. The worst service. I tried 2 years ago, terrible service then. Like they try to hire the worst on
Atmosphere: 2
Food: 2
Service: 1
Dave Vincent
The “manager” on duty would not allow me to redeem my 12000 points to purchase a sandwich for my starving son. She refused to take my order and skipped me to serve a white lady.
Gloria Horton
They were rude, unsympathetic to my needs, and cheated me out of my money. I ordered a sub and chips an hour before my lunchtime for pick up. I had a coupon for a free sub. When I arrived, there wasn't an order ready. No one called me or anything! They gave me an excuse they only received a chip order for$1.49, returned$1.39 and never gave me my free sub coupon they took.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hook & Ladder
Angela Bivins
The sandwiches are pretty
Atmosphere: 4
Food: 4
Service: 4
Nathalie Boelen
Great service and delicious sandwiches made to perfection. Torch and Anthony were very professional and friendly. Both young men take pride in their work and create a positive atmosphere for their customers. 2 thumbs up????Kid-friendliness: Great place to bring your kids! Torch was great interacting with my kiddo and making her feel special. ♥️
One of the best Firehouse subs I've been
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Firehouse Hero Sub, Hook & Ladder, Italian
Really great place to eat. Food is always hot and delicious ?
Atmosphere: 5
Food: 5
Service: 5
Good food, good people, fantastic attitudes!
Atmosphere: 5
Food: 5
Service: 5
Worst firehouse location I’ve ever visited and both times it was the same rude employees but this time was so bad I thought there were hidden cameras there and maybe someone would pop out and say haha only joking! But no. It’s two young women both extremely rude and felt like they were challenging us to “talk back” or change our order. We ordered online and it was already paid for but they still made us wait until they had served everyone in line and kept eyeing us while doing it. One sandwich was the Hawaiian which comes with slaw. When she handed the bags to us she said they didn’t put the slaw on it. The slaw is what makes the sandwich good. They weren’t out of the ingredients; she said they just didn’t feel like making a whole batch of slaw just for a sandwich!!! She didn’t offer a refund or another sandwich either. My friend was too polite to ask and was actually being nice to this jerk. She was being so nasty it felt like we were bothering her for just being there and she was treating everyone like that. The other employee didn’t speak or even look up one time. When we got home and I started eating, I noticed that my sandwich was wrong. So basically we ordered two sandwiches and neither one was worth eating. I had one bite and it was smothered in mayo, the bread was soggy and I asked for NO mustard but it was covered in it so I just threw it away. The other one was thrown away as well. We both decided we would never go to this location again. Maybe they should be more cautious next time they hire their employees.
Atmosphere: 1
Food: 3
Service: 1
I have come to this location since it opened. I have never had an issue with customer service until the last 6 months or so. The workers constantly seem so bothered to encounter a customer, seem inconvenienced at the slightest request, and make me want to never eat at this location again. I visited tonight to get a pickup order from the app. Everything was fine until when I received my sandwich and asked “do you have any Italian dressing?” The worker replied with a prompt and cold “no.” I asked her “Really?” to which she pointed to the mayo and mustard packets on the counter and told me they only had those sauces. I said “normally, they give it to me from behind the counter in a small cup.” The lady told me I would have to wait until she took another customer’s order before she could get that for me. So I wait patiently as she takes another person’s order. She comes and hands the dressing cup to me after mumbling with the other female employee working. She tells me that I should have put that in on the app when I ordered. I told her I absolutely would have done that but there was no place to ask for a sauce on the side.The workers at this location ignore customers when they enter, never smile, and speak so rudely to customers. I have continued to go back after less than desirable experiences over and over. What a shame it is to see this location deteriorate so. I hope the owners can see this feedback and look into the type of people they are hiring. This place needs some serious attention or it will certainly close due to lack of business soon.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Hook & Ladder
Order was incorrect. Asked for olives no olives, no pickle, this is the worst Cajun chicken sub I've had. Ordered around 6 pm on a week night... left tip and wish I didn't!
Atmosphere: 2
Food: 1
Service: 2
If only the freestyle machine would have had more drink selections available, everything would have been great.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff clean restaurant good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Our cashier was very nice.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Firehouse Steak & Cheese, Chips, Firehouse Meatball Sub
(White older lady) Manager on duty refused to apply my points. Gave her my phone number because the app was not working properly. Told her that from the time I came in the building. Please fire her. She don’t want to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Thanks for making it easy for me not to ever come back. The worst service. I tried 2 years ago, terrible service then. Like they try to hire the worst on
Atmosphere: 2
Food: 2
Service: 1
The “manager” on duty would not allow me to redeem my 12000 points to purchase a sandwich for my starving son. She refused to take my order and skipped me to serve a white lady.
They were rude, unsympathetic to my needs, and cheated me out of my money. I ordered a sub and chips an hour before my lunchtime for pick up. I had a coupon for a free sub. When I arrived, there wasn't an order ready. No one called me or anything! They gave me an excuse they only received a chip order for$1.49, returned$1.39 and never gave me my free sub coupon they took.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hook & Ladder
The sandwiches are pretty
Atmosphere: 4
Food: 4
Service: 4
Great service and delicious sandwiches made to perfection. Torch and Anthony were very professional and friendly. Both young men take pride in their work and create a positive atmosphere for their customers. 2 thumbs up????Kid-friendliness: Great place to bring your kids! Torch was great interacting with my kiddo and making her feel special. ♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Steamer