Great American Cookies

I want to start out by saying Great American Cookie as a whole is an amazing company, but especially the Macon location! They have hands down the best cookies ever! Shoutout to Nakenzie, she is always so sweet, friendly, and very helpful. If you’ve never tried their cookies you MUST stop by! If Great American Cookie has zero customers/fans then I am dead.

Went to celebrate my birthday with a free slice coupon and it only took 99 cents off. Asked why that was and the worker told me she didn’t know why and was rude and didn’t seem to care. She told me “that’s just how it is” when there was no special circumstances listed in the coupon in the app. Contacted customer service and have been ignored. Waste of money

The food is pretty good. But the service is terrible. Three workers in the place and they all ignored us for like 10 minutes instead of taking our order. The store was completely empty during this time.

Atmosphere: 2

Food: 4

Service: 1

We order cakes from here often and I always have to wait 15 minutes just to pick up a to go order and the last two cakes I ordered had incorrect designs.

Atmosphere: 1

Food: 3

Service: 1

HORRIBLE

Always great service and great food! Never disappointed

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Cake, Pretzel Bites

Delicious cookies. And for those who have gone for like ten years they finally sell milk.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Doozies

May 5th 2024, ordered 32 mozzarella stuffed at 1:10 PM they said it’s going to be 30-40 minutes. I came back 40 minutes later the guys said he’s just pulling the dough to start making them.

Sweet but very good.?

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

The pretzel is very bland. I couldn't taste any butter nor salt. And the expectation to tip a cashier that did nothing extra or special is very distasteful.

Atmosphere: 1

Food: 1

Service: 2

Sometimes names lie like Best Coffee but here it truly is the Great Cookies. Just don't think about how much sugar there is! This location doesn't decorate as well as the one by the outlet mall and the employees feel like robots compared to the outlet mall but the product is Hella good!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Chocolate Chip Cookie, Pretzel Bites

Cookies were excellent. A must stop anytime I sm on the area.

Atmosphere: 5

Food: 5

Service: 5

Excellent

I had to spend 23.00 for 6 old cookies I am very disappointed.

I spoke and dealt with Janaye at this location and she was such a delight. Very friendly and sweet and just happy to be at work which is a big deal now a days. People just don’t seem as happy and happy to be at work but Janaye said she loves her job and you could tell in her actions and words and to me that helps make an experience even better. Cookie cakes are ALWAYS good but having a person with a happy go lucky glad to be at work attitude makes me want to come back to this location each time I need a cookie cake done. Double sweetness with her around. Thank you JANAYE!!! ?