the staff is rude, they give you an option to pay cash on the website, but when up show up with cash they won't take it, my order was wrong and an item was missing when I called back about it they did not offer to fix it and hung up on me....I will never order from there again...so happy Jersey Mike's opened on Zebulon road
Arme Smash
Jimmy John’s has great quality ingredients, but the staff at this location can’t seem to put them together to order. I’ve given them chance after chance, and something is always wrong with my order.
Food: 2
Service: 2
Faith-Anne Stich
horrible experience, delivery guy was so rude and nasty. will not order again.
Service: 1
Savvy Reee
You close at 9 but close the dining area at 5. We place a pickup order to be brought out to the car and you refuse to walk it out here. Had to go in after a 30 minute wait for a single sandwich. Wow.
Atmosphere: 1
Food: 1
Service: 1
sallie moskaly
Ordered 2 sandwiches, order taker talking to other worker. Got to office and BOTH sandwiches were wrong. Called, spoke to manager, she said would have to go back right then-I could not leave work again. Paid for nothing today, will not go back.
Atmosphere: 1
Food: 1
Service: 1
Hd Johnson
It's a NO for us! Firstly, customer service is terrible. Training, training, training!!! It was our first time so we didn't know how it operates as far as ordering sandwiches because Jersey Mike's is outstanding and has a specific order (orderly) so we thought this would be somewhat on the same level. It was underwhelming. My wife ordered and told the girl what she didn't want on her Sandwich but evidently she didn't listen. Well, I wanted specific things on mine..I'm allergic to tomatoes and other things so I ended up asking for specific items but she had already rung us up so she had to write it on the receipt. JUST means those are the only things I want on the sandwich not in addition to. I don't know why the whole of Macon doesn't understand the word JUST and ONLY but dictionaries are still a thing. At this point my wife realized that the girl didn't ring up her sandwich with what she wanted and she told her she didn't want certain things but she wanted others. JUST and ONLY!!! Both sandwiches were incorrect then this is what they looked like (image of what looks like a hotdog bun which was unexpected)..a whole joke. I JUST wanted a refund after that. When I picked up the sandwiches from the guy that called out our order...he called me a sir which isn't a big deal except that I'm going to need you to look at your customers a little better. Just like all Black people don't look alike and we're Black (he's BLACK), all gay women don't look, speak, sound, act or want to be called sir. Pay attention to your customers and you wouldn't look foolish. If easily confused, don't say ma'am or sir. This could be ignorance or lack of training ..maybe both. Additionally, besides the two people making the actual sandwiches, everyone was on their phone. Maybe if this wasn't the case ..they would 1. Get the order correct and 2. Know I was a female. Who knows?! It was our first and last time. Train your employees better. Customer service is still important and you all lack in many areas but definitely zero stars on customer service. It was offered for our sandwiches to be remade but we passed on that and headed on to Jersey Mike's where customer service and the food is chefs kiss. The whole vibe of this place is trash. Do yourself a favor, skip this place and get you a real sandwich. This whole ordeal annoyed me. If we would have looked at their score which is an 88B...we would have walked out in the first place.
Atmosphere: 2
Food: 1
Service: 1
Breezey E
Checked in with the manager for my online order, Waited 25 minutes in store for my order, standing right in front of the employees the entire time, still Got forgotten about and skipped by multiple people. Manager just stood around doing bare minimum, couldn’t bother to do actual work, brought in another employee just to make my sandwich, couldn’t make it herself heaven forbid. sandwich was messy and missing ingredients. Piss Poor leadership and poor sandwich execution.
Atmosphere: 1
Food: 2
Service: 1
Bhanu Rekha Ch
Jimmy John’s is usually my favorite place to grab a veggie sandwich. But this time it was really disappointing. I was really craving for their veggie sandwich and I ordered it online. Clearly said no tomatoes, extra mayo, added onions and their special peppers. But to my disappointment, when I opened the sandwich, all I could see was lettuce and cheese, hardly any avocado, or any onions or peppers. I took a regular size and I saw literally 3-4 pieces of peppers and onions on it. No extra mayo at all!! I paid about $7 for lettuce and cheese sandwich. I will think twice before ordering online from this store again. Can’t blindly trust it will meet the expectations. May be going in store and personally purchasing will make a difference in making of the sandwich, not sure. The 2 stars is just because it used to be my favorite place.
Food: 2
Service: 2
Moon Faith
I had the pleasure of getting a sandwich made by their employee Syd. It was the best jimmy john meal i’ve had in a while. She’s awesome !
Atmosphere: 5
Food: 5
Service: 5
CHERYL MOATS
2 young men working when I went and they were both so pleasant and prompt. Everything was fresh and well prepared
Management needs to make a choice. As a consumer, I will ABSOLUTELY pay for exceptional customer service.
However, EVERY time I have gone here, I have been “greeted” by brainless staff that blatantly ignore you, do not respond AT ALL, to things like, “Thank you very much, or have a nice day. To top it off, THEY GET YOUR ORDER WRONG ?
Since when is it okay for the customer to have better bedside manner than the staff?
Anyways, I refuse to patronize an establishment where the staff seemingly HATE you, and worsen the mood.
I digress, petty as it may be, reviews are the only thing these places care about because it affects their bottom line.
Perhaps if we press enough, they will make the necessary changes.
Atmosphere: 1
Food: 3
Service: 1
Daniel Lee
The customer service is exceptional! I had a delivery order that was delivered incorrectly, and after a brief call to the store, they immediately made the correct sandwich and delivered it to me again, free of charge!
Food: 5
Service: 5
Eugenia Geneva
The day crew is THE BEST!!! You guys better take care of Dre, he is wonderful! The night crew is awful!
Atmosphere: 5
Food: 5
Service: 5
Summer S
My office orders from here a lot! Their service is always delightful from start to finish. The ingredients are always super fresh and crisp. The bread has just the right amount of softness and crunch that only fresh bread can provide. The deliveries are always fast and efficient! We will continue to order from here! Thanks for many great meals!
Atmosphere: 5
Food: 5
Service: 5
De'Adra Washington
Today ended a 2 year relationship with my neighborhood JJ's. I always order the Vito requesting Mayo, Oil and Oregon on the bread however Today I was told I couldn't get it that way by a Bully at the register. I mentioned I've gotten it this way for 2 years as recent as a week ago Sunday. She told me they haven't done that since August? QUE?? I GUESS I'M A LIAR. So I looked at the Bully and respectfully declined the dry sandwich. So apparently JJs Bullies customers into buying what they want you to have.. Clearly not what the customers request within complete reason. GOD BLESS AMERKKKA I WENT TO PUBLIX ✌🏿
the staff is rude, they give you an option to pay cash on the website, but when up show up with cash they won't take it, my order was wrong and an item was missing when I called back about it they did not offer to fix it and hung up on me....I will never order from there again...so happy Jersey Mike's opened on Zebulon road
Jimmy John’s has great quality ingredients, but the staff at this location can’t seem to put them together to order. I’ve given them chance after chance, and something is always wrong with my order.
Food: 2
Service: 2
horrible experience, delivery guy was so rude and nasty. will not order again.
Service: 1
You close at 9 but close the dining area at 5. We place a pickup order to be brought out to the car and you refuse to walk it out here. Had to go in after a 30 minute wait for a single sandwich. Wow.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 sandwiches, order taker talking to other worker.
Got to office and BOTH sandwiches were wrong.
Called, spoke to manager, she said would have to go back right then-I could not leave work again.
Paid for nothing today, will not go back.
Atmosphere: 1
Food: 1
Service: 1
It's a NO for us! Firstly, customer service is terrible. Training, training, training!!! It was our first time so we didn't know how it operates as far as ordering sandwiches because Jersey Mike's is outstanding and has a specific order (orderly) so we thought this would be somewhat on the same level. It was underwhelming. My wife ordered and told the girl what she didn't want on her Sandwich but evidently she didn't listen. Well, I wanted specific things on mine..I'm allergic to tomatoes and other things so I ended up asking for specific items but she had already rung us up so she had to write it on the receipt. JUST means those are the only things I want on the sandwich not in addition to. I don't know why the whole of Macon doesn't understand the word JUST and ONLY but dictionaries are still a thing. At this point my wife realized that the girl didn't ring up her sandwich with what she wanted and she told her she didn't want certain things but she wanted others. JUST and ONLY!!! Both sandwiches were incorrect then this is what they looked like (image of what looks like a hotdog bun which was unexpected)..a whole joke. I JUST wanted a refund after that. When I picked up the sandwiches from the guy that called out our order...he called me a sir which isn't a big deal except that I'm going to need you to look at your customers a little better. Just like all Black people don't look alike and we're Black (he's BLACK), all gay women don't look, speak, sound, act or want to be called sir. Pay attention to your customers and you wouldn't look foolish. If easily confused, don't say ma'am or sir. This could be ignorance or lack of training ..maybe both. Additionally, besides the two people making the actual sandwiches, everyone was on their phone.
Maybe if this wasn't the case ..they would 1. Get the order correct and 2. Know I was a female. Who knows?! It was our first and last time. Train your employees better. Customer service is still important and you all lack in many areas but definitely zero stars on customer service. It was offered for our sandwiches to be remade but we passed on that and headed on to Jersey Mike's where customer service and the food is chefs kiss. The whole vibe of this place is trash. Do yourself a favor, skip this place and get you a real sandwich. This whole ordeal annoyed me. If we would have looked at their score which is an 88B...we would have walked out in the first place.
Atmosphere: 2
Food: 1
Service: 1
Checked in with the manager for my online order, Waited 25 minutes in store for my order, standing right in front of the employees the entire time, still Got forgotten about and skipped by multiple people. Manager just stood around doing bare minimum, couldn’t bother to do actual work, brought in another employee just to make my sandwich, couldn’t make it herself heaven forbid. sandwich was messy and missing ingredients.
Piss Poor leadership and poor sandwich execution.
Atmosphere: 1
Food: 2
Service: 1
Jimmy John’s is usually my favorite place to grab a veggie sandwich. But this time it was really disappointing. I was really craving for their veggie sandwich and I ordered it online. Clearly said no tomatoes, extra mayo, added onions and their special peppers. But to my disappointment, when I opened the sandwich, all I could see was lettuce and cheese, hardly any avocado, or any onions or peppers. I took a regular size and I saw literally 3-4 pieces of peppers and onions on it. No extra mayo at all!! I paid about $7 for lettuce and cheese sandwich. I will think twice before ordering online from this store again. Can’t blindly trust it will meet the expectations. May be going in store and personally purchasing will make a difference in making of the sandwich, not sure. The 2 stars is just because it used to be my favorite place.
Food: 2
Service: 2
I had the pleasure of getting a sandwich made by their employee Syd. It was the best jimmy john meal i’ve had in a while. She’s awesome !
Atmosphere: 5
Food: 5
Service: 5
2 young men working when I went and they were both so pleasant and prompt. Everything was fresh and well prepared
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
Management needs to make a choice. As a consumer, I will ABSOLUTELY pay for exceptional customer service.
However, EVERY time I have gone here, I have been “greeted” by brainless staff that blatantly ignore you, do not respond AT ALL, to things like, “Thank you very much, or have a nice day. To top it off, THEY GET YOUR ORDER WRONG ?
Since when is it okay for the customer to have better bedside manner than the staff?
Anyways, I refuse to patronize an establishment where the staff seemingly HATE you, and worsen the mood.
I digress, petty as it may be, reviews are the only thing these places care about because it affects their bottom line.
Perhaps if we press enough, they will make the necessary changes.
Atmosphere: 1
Food: 3
Service: 1
The customer service is exceptional! I had a delivery order that was delivered incorrectly, and after a brief call to the store, they immediately made the correct sandwich and delivered it to me again, free of charge!
Food: 5
Service: 5
The day crew is THE BEST!!! You guys better take care of Dre, he is wonderful! The night crew is awful!
Atmosphere: 5
Food: 5
Service: 5
My office orders from here a lot! Their service is always delightful from start to finish. The ingredients are always super fresh and crisp. The bread has just the right amount of softness and crunch that only fresh bread can provide. The deliveries are always fast and efficient! We will continue to order from here! Thanks for many great meals!
Atmosphere: 5
Food: 5
Service: 5
Today ended a 2 year relationship with my neighborhood JJ's.
I always order the Vito requesting Mayo, Oil and Oregon on the bread however Today I was told I couldn't get it that way by a Bully at the register. I mentioned I've gotten it this way for 2 years as recent as a week ago Sunday. She told me they haven't done that since August? QUE??
I GUESS I'M A LIAR.
So I looked at the Bully and respectfully declined the dry sandwich. So apparently JJs Bullies customers into buying what they want you to have.. Clearly not what the customers request within complete reason. GOD BLESS AMERKKKA
I WENT TO PUBLIX ✌🏿
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