It will take you 15 minutes at the drive through before they even ask what you're ordering... extremely slow and sorry service
Atmosphere: 1
Food: 1
Service: 1
Marcus Verdell
Ordered thru the McDonald's app for a McDelivery order and the employee told my Dasher that she was not making my food because my order was not at her store. My Dasher said he tried to show her that the order was for her store and she got a nasty attitude and told my Dasher she was not making anything. I ordered my food at 10:30 and it's almost 12 am and me and my family don't have anything to eat because of your entitled employee. She needs to be fired. My Dasher said she was light skinned and heavy set. I work in the food industry, been doing it for 28 years. Terrible customer service.
Service: 1
Leslie Henderson
They forgot my chicken biscuit, but the food was warm and good.
Food: 4
Service: 3
Ace Morrissey
I recently had an issue with my order which was inconvenient because I was unable to eat the meal I paid for. I reached out to corporate and within a few days Michael, the manager at Zebulon Rd, reached out. I came in today to get a replacement burger and he went above and beyond to make sure our experience was rectified and we were happy customers. Michael is an exceptional human being I would be proud to have him on my team. I hope McDonalds sees the rare value in him and I pray he gets many blessings in this life. Thank you Michael I will pay your kindness forward and give the gift card to someone in need. Merry Christmas
Atmosphere: 5
Food: 5
Service: 5
Mike J
Food is never hot
Atmosphere: 3
Food: 1
Service: 2
Havana
If i could i would give them a 0 star. Please don't go there believe you will regret from the moment you order until the moment you get your cold and nasty food. Honestly for having a McDonald's open like this is better to closed it.
Atmosphere: 1
Food: 1
Service: 1
Caramel Brown
I normally have great experiences at this McDonald’s, but today was very disappointing. I was the only person standing in line, and several employees were standing behind the counter. They looked directly at me but never acknowledged me, never asked if I was ready to order, and didn’t offer any kind of greeting. I stood there waiting, and no one made an effort to help me.
Since I wasn’t able to place my order, I decided to leave and take my business elsewhere. I went to the Burger King on Bass Rd instead. I refuse to spend my money at a place where I feel ignored. Very poor customer service today, and I hope this location improves. I was very surprised this location acted like this .
Atmosphere: 1
Food: 1
Service: 1
Barbara Clement
Soda machine out of order for Diet Coke. Ice machine nasty.
Person taking order/payment at drive-through was not overly pleasant. We were ask to pull into a spot to wait for our order along with several other cars. Person bringing out orders could not match orders to customers and kept yelling with the persons inside to try to figure it out. After 10 minutes or more my husband went to check what was going on. They told him they would remake our order. A woman, who I assume was the manager, brought our food out and apologized numerous times for the wait/confusion and that she had put pies in to make up for it. We thought that to be a nice gesture. When we took the pies out, the time stamped on them to serve by was over 20 mins earlier. The brightside was that all of our food was fresh and hot.
Atmosphere: 2
Food: 3
Service: 2
Anna Alsager
Please avoid this McDonald’s. The employees and managers are rude. I got called stupid for not wanting to pull up. Then after waiting they said the grill was messing up and didn’t even have the sandwhich I wanted. I would have got a refund but I did not want them to take my card and steal my information. This McDonald’s has a problem with that.
Kierra
One of the worst McDonald’s you could visit, so don’t. Customer service is trash. Food was trash. My fries were cold AND old, chicken nuggets were burnt, and the chicken sandwich was soggy with too much mayo! Nothing was fresh. Everything just horrible. And the light skinned girl who works the drive thru, such a nasty attitude. Never visiting this establishment ever again. Wish I could leave zero stars because they don’t even deserve the 1.
Atmosphere: 1
Food: 1
Service: 1
Audrey Payton
Food was fresh but the service was slow. They seemed a bit overwhelmed
Mark Williams
11:39 am very slow .... Should be prepared for lunchtime
Good service. Love the chicken wraps
Super slow and terrible service
Atmosphere: 1
Food: 1
Service: 1
It will take you 15 minutes at the drive through before they even ask what you're ordering... extremely slow and sorry service
Atmosphere: 1
Food: 1
Service: 1
Ordered thru the McDonald's app for a McDelivery order and the employee told my Dasher that she was not making my food because my order was not at her store. My Dasher said he tried to show her that the order was for her store and she got a nasty attitude and told my Dasher she was not making anything. I ordered my food at 10:30 and it's almost 12 am and me and my family don't have anything to eat because of your entitled employee. She needs to be fired. My Dasher said she was light skinned and heavy set. I work in the food industry, been doing it for 28 years. Terrible customer service.
Service: 1
They forgot my chicken biscuit, but the food was warm and good.
Food: 4
Service: 3
I recently had an issue with my order which was inconvenient because I was unable to eat the meal I paid for. I reached out to corporate and within a few days Michael, the manager at Zebulon Rd, reached out. I came in today to get a replacement burger and he went above and beyond to make sure our experience was rectified and we were happy customers. Michael is an exceptional human being I would be proud to have him on my team. I hope McDonalds sees the rare value in him and I pray he gets many blessings in this life. Thank you Michael I will pay your kindness forward and give the gift card to someone in need. Merry Christmas
Atmosphere: 5
Food: 5
Service: 5
Food is never hot
Atmosphere: 3
Food: 1
Service: 2
If i could i would give them a 0 star. Please don't go there believe you will regret from the moment you order until the moment you get your cold and nasty food. Honestly for having a McDonald's open like this is better to closed it.
Atmosphere: 1
Food: 1
Service: 1
I normally have great experiences at this McDonald’s, but today was very disappointing. I was the only person standing in line, and several employees were standing behind the counter. They looked directly at me but never acknowledged me, never asked if I was ready to order, and didn’t offer any kind of greeting. I stood there waiting, and no one made an effort to help me.
Since I wasn’t able to place my order, I decided to leave and take my business elsewhere. I went to the Burger King on Bass Rd instead. I refuse to spend my money at a place where I feel ignored. Very poor customer service today, and I hope this location improves. I was very surprised this location acted like this .
Atmosphere: 1
Food: 1
Service: 1
Soda machine out of order for Diet Coke.
Ice machine nasty.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Person taking order/payment at drive-through was not overly pleasant. We were ask to pull into a spot to wait for our order along with several other cars. Person bringing out orders could not match orders to customers and kept yelling with the persons inside to try to figure it out. After 10 minutes or more my husband went to check what was going on. They told him they would remake our order. A woman, who I assume was the manager, brought our food out and apologized numerous times for the wait/confusion and that she had put pies in to make up for it. We thought that to be a nice gesture. When we took the pies out, the time stamped on them to serve by was over 20 mins earlier. The brightside was that all of our food was fresh and hot.
Atmosphere: 2
Food: 3
Service: 2
Please avoid this McDonald’s. The employees and managers are rude. I got called stupid for not wanting to pull up. Then after waiting they said the grill was messing up and didn’t even have the sandwhich I wanted. I would have got a refund but I did not want them to take my card and steal my information. This McDonald’s has a problem with that.
One of the worst McDonald’s you could visit, so don’t. Customer service is trash. Food was trash. My fries were cold AND old, chicken nuggets were burnt, and the chicken sandwich was soggy with too much mayo! Nothing was fresh. Everything just horrible. And the light skinned girl who works the drive thru, such a nasty attitude. Never visiting this establishment ever again. Wish I could leave zero stars because they don’t even deserve the 1.
Atmosphere: 1
Food: 1
Service: 1
Food was fresh but the service was slow. They seemed a bit overwhelmed
11:39 am very slow ....
Should be prepared for lunchtime
Atmosphere: 3
Food: 4
Service: 1
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