Popeyes Louisiana Kitchen
5590 Thomaston Rd, Macon
(478) 314-3319
Recent Reviews
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Are you guys back open?
Atmosphere: 5
Food: 5
Service: 5
I initially wasn’t going to write a review because I know for a fact that this location does not care about its customers. It is pointless to even try speaking with their management team, as they are just as rude and dismissive. I rated this location 1 star to let others know it’s a waste of time to go here. However, since their management team responded to my 1-star rating, I felt the need to provide context.
I have visited this location multiple times, and every single time I try to go through the drive-thru, no one ever responds—even after waiting for over 5 minutes. This happened again this afternoon. There were no other customers inside or in the drive-thru, but employees were clearly inside.
As I mentioned before, I have tried addressing this with their management team, but they were rude and hateful, offering no resolution. My purpose in writing this review is to warn others to save their time and money by going somewhere else. I have never encountered a more poorly run business.
Atmosphere: 1
Food: 1
Service: 1
So sad at the sorry people that work at these places. Especially in Middle Georgia. Three times over one year I have attempted to go to this place during the middle of the day and it's closed this place was doomed from the moment they built it and it's so sad cause I was so forward to having something to eat on this side of the interstate. Just go ahead and tear it down you're wasting valuable space in this area. Your manager suck your employees suck no one wants to work and you can't keep the place open and even if you did have full staff you already have such a bad history and a short period of time that you've been open that nobody is ever going to want to come back there or even try just tear it down
Atmosphere: 1
Food: 1
Service: 1
Brand new Popeyes but sucks because it's temporary close. Fire all the staff and get people who wanna work then open
Atmosphere: 1
Food: 2
Service: 1
After three visits and they were very consistent, poor service, rude customer service, and always out of alot of items and condiments! I was glad when they opened on this side of town but, I will not go to this location again!
Atmosphere: 2
Food: 2
Service: 1
Dunno how a chicken joint runs out of literally EVERYTHING an hour before closing.. pretty sure as a business you’re supposed to have EVERYTHING AVAILABLE TILL CLOSING, not an hour prior, literally screwed me on dinner for the night so i guess i aint eating tn…
Food: 1
Service: 1
Horrible service and workers. If I could give 0 stars I would!
Atmosphere: 1
Food: 1
Service: 1
Worst drive thru experience I’ve ever received. Lady was super unprofessional and I will be contacting corporate. Please take my advice and avoid this place at all costs and eat somewhere else like I did.
Atmosphere: 1
Food: 1
Service: 1
Today was the worst Popeyes experience I have ever had. After traveling all morning we decided to stop for lunch and go through the drive through. After telling the lady 3 times what we wanted we were asked to pull around to the window to tell her once again. (Ordered, chicken sandwich combo with fries and coke, 5 piece tender combo with fries and coke, and a side of mashed potato’s and gravy, and grape jelly. Mind you she was very sweet and there was alot of background noise on her headset. After having to pull forward after paying for our food and wait, when we did received our food it was incorrect. We got no fries whatsoever, along with no napkins, grape jelly, and no spoon for our mashed potato’s. My husband had to then go in to tell them we did not get our 2 sides of fries where then the lady at the counter argued with him telling him we didn’t order fries, until the lady who took our order had to tell her we did order fries. Very disappointing experience.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Popeyes Chicken Sandwiches
This drive thru is the ABSOLUTE WORSE! Every time I go the person on the speaker is unprofessional, the line is hold and backed up because they NEVER have anything ready! And it’s so slow like ridiculously SLOW! I love popeyes but this service is what’s going to stop me from going.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Have been to this place maybe a handful of times since it opened. They’re always out of everything. Every single time. Was hoping after a few months since I’ve been they would have improved…nope. Don’t waste your time and energy with this place.
Food: 1
Service: 1
Worst experience of local fast food restaurants.I'm not sure runs this store or who the area manager is, but they are apathetic. This location is ALWAYS out of basic menu items, refuse to clean the dining room tables, or keep the drink fountain stocked with ice. All this from a customer who goes once or twice every 6 months.
Atmosphere: 1
Food: 2
Service: 1
The wait time on the drive-thru need better management I pull up at the drive-thru they fussing or playing instead of taking
Atmosphere: 3
Food: 1
Service: 1
Placed Online Order. Walked in. Was told drive through only. Went in drive through. I was told order was lost. I'm sitting here now 30 minutes later. It's an absolute ???? show here. Avoid this store like herpes.
Atmosphere: 1
Food: 1
Service: 1
The absolute worst establishment. Every single time I’ve gone my order has been wrong. I honestly think they give certain people the wrong food on purpose. All the employees are rude. There’s no point in trying to speak to the manager.
Atmosphere: 1
Food: 1
Service: 1
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