Went through the drive thru and ordered (2) $7 Luxe boxes and subbed my reg drink for a Pea h Mango Fresca but when I got the the window they were out of Mango. The manager on duty was so rude and nasty to the staff. She threw my change around, fussed at them at the window, didn't apologize and left my emanadas out. When they gave me them they were cold and dry. I just tasted my sodas and they both are flat. I'm scared to even taste the actual food. Won't be going back to Tom Hill. Back to Zebulon Rd for me.
Food: 1
Service: 1
B Green
It's always good food and prompt service. Not sure how it happens being a chain store, but seems like the food at other Taco Bells isn't as good as others. This is a good one. Conveniently located close to interstate.
Atmosphere: 4
Food: 5
Service: 5
Terri Walker
Theie Dr. Pepper was out, not the end of world. But, add on being out of napkins and the water in the restroom not working didn't really make for a pleasant experience
Atmosphere: 3
Food: 3
Service: 4
Trish B
Listed as open on Google. Parking lot full, but not courteous enough to update your business hrs. . . Won't be back
Service: 1
Jerek Hall
Terrible terrible terrible… only received 1/4 of the items I ordered, and the one thing I did receive had sour cream and tomatoes when I asked for none, so I literally got none of my order. Looks like for dinner I get a medium Pepsi when I asked for a Baja blast! Be careful ordering from a delivery service, unless you don’t mind going hungry.
Atmosphere: 1
Food: 1
Service: 1
William King
I was treated with great courteous, and friendly customer service. Taco Bell is a great place to eat at if you don't have alot of money.
Atmosphere: 5
Food: 5
Service: 3
Sarah Boreal
Last two days I’ve gotten the same thing. Crunchwrap and a chicken quesadilla. Neither had almost any meat in them. The quesadilla was realllyyyyy rough looking, cut all sorta of way and the least amount of cheese and chicken possible. Flat and over 50% had no filling. I was hoping it was just a fluke/bad day yesterday. But today solidified it and we won’t be coming back til it gets better. Tossed most of the meal because it was just lettuce and tomato’s and tortilla. Prices are up and it’s just not worth it $$
Atmosphere: 4
Food: 1
Service: 5
MVP
Taco shells are old and disgusting. I gagged on my first bite 🤮🤢
Atmosphere: 1
Food: 1
Service: 1
K. Esposito
Wont come here again. Pulled up with my kids and the employee were outside the entrance door smoking weed.
Tony Braswell
They skipped over my order, leaving me in the lobby for 20 minutes. Two people that ordered after me got their food first. No offer of a refund or a discount, or a free drink or any kind of compensation. Kitchen staff is extremely disorganized, and can't figure out who's getting what orders. Beef tariffs have also increased the prices of all the cheap items on the menu to being over $10, so even that's not worth it anymore.
Came inside to place my food order via kiosk, was trying to modify our power bowl order, but I was unable too. I went to the counter and Ladarian P greeted me and asked me what could he help with, I explained my wife's sensitivity to tomato seeds, he politely told me that the guacamole also has tomatoes and offered to put it in a side container, just in case my wife still wanted it. His polite manners and eagerness to take care of my order and address any food concerns took me by total surprise. Ladarian P was genuinely helpful and my visit with this restaurant exceeded my expectations.
When you visit this restaurant, and if Ladarian P and that team are working, you'll be amazed at how quickly and efficiently they will serve you, even more so if you need to modify your food order.
Atmosphere: 5
Food: 5
Service: 5
Zachery Mccracken
The staff is exceptional! James went above and beyond to help me tonight, I was very appreciative of your kindness
Atmosphere: 5
Food: 5
Service: 5
Caramel Brown
I visited this Taco Bell location with my son, and the experience was very disappointing. We stood at the counter waiting, but the worker completely ignored us. When I said “thank you” after receiving our food, he just looked at me without responding. That was very rude and unprofessional. It gives off HOOD vibes, especially considering this is a nice area. This location really needs to work on customer service and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Riley Roberts
Always pretends to be out of food when it gets later so they don’t have to cook and/or reclean.
Atmosphere: 1
Food: 4
Service: 1
Felicia Lowe
I repeated my order to one of there staff member, the staff member had a nasty attitude. I noticed when I bit on my taco there was a piece of black plastic stuck in my food, that someone with evil intentions put there. Whatever you do avoid this taco bell on tom Hill I will never return here. service sucks!
Went through the drive thru and ordered (2) $7 Luxe boxes and subbed my reg drink for a Pea h Mango Fresca but when I got the the window they were out of Mango. The manager on duty was so rude and nasty to the staff. She threw my change around, fussed at them at the window, didn't apologize and left my emanadas out. When they gave me them they were cold and dry. I just tasted my sodas and they both are flat. I'm scared to even taste the actual food. Won't be going back to Tom Hill. Back to Zebulon Rd for me.
Food: 1
Service: 1
It's always good food and prompt service. Not sure how it happens being a chain store, but seems like the food at other Taco Bells isn't as good as others. This is a good one. Conveniently located close to interstate.
Atmosphere: 4
Food: 5
Service: 5
Theie Dr. Pepper was out, not the end of world. But, add on being out of napkins and the water in the restroom not working didn't really make for a pleasant experience
Atmosphere: 3
Food: 3
Service: 4
Listed as open on Google. Parking lot full, but not courteous enough to update your business hrs. . . Won't be back
Service: 1
Terrible terrible terrible… only received 1/4 of the items I ordered, and the one thing I did receive had sour cream and tomatoes when I asked for none, so I literally got none of my order. Looks like for dinner I get a medium Pepsi when I asked for a Baja blast! Be careful ordering from a delivery service, unless you don’t mind going hungry.
Atmosphere: 1
Food: 1
Service: 1
I was treated with great courteous, and friendly customer service. Taco Bell is a great place to eat at if you don't have alot of money.
Atmosphere: 5
Food: 5
Service: 3
Last two days I’ve gotten the same thing. Crunchwrap and a chicken quesadilla. Neither had almost any meat in them. The quesadilla was realllyyyyy rough looking, cut all sorta of way and the least amount of cheese and chicken possible. Flat and over 50% had no filling. I was hoping it was just a fluke/bad day yesterday. But today solidified it and we won’t be coming back til it gets better.
Tossed most of the meal because it was just lettuce and tomato’s and tortilla. Prices are up and it’s just not worth it $$
Atmosphere: 4
Food: 1
Service: 5
Taco shells are old and disgusting. I gagged on my first bite 🤮🤢
Atmosphere: 1
Food: 1
Service: 1
Wont come here again. Pulled up with my kids and the employee were outside the entrance door smoking weed.
They skipped over my order, leaving me in the lobby for 20 minutes. Two people that ordered after me got their food first. No offer of a refund or a discount, or a free drink or any kind of compensation. Kitchen staff is extremely disorganized, and can't figure out who's getting what orders. Beef tariffs have also increased the prices of all the cheap items on the menu to being over $10, so even that's not worth it anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Came inside to place my food order via kiosk, was trying to modify our power bowl order, but I was unable too. I went to the counter and Ladarian P greeted me and asked me what could he help with, I explained my wife's sensitivity to tomato seeds, he politely told me that the guacamole also has tomatoes and offered to put it in a side container, just in case my wife still wanted it. His polite manners and eagerness to take care of my order and address any food concerns took me by total surprise. Ladarian P was genuinely helpful and my visit with this restaurant exceeded my expectations.
When you visit this restaurant, and if Ladarian P and that team are working, you'll be amazed at how quickly and efficiently they will serve you, even more so if you need to modify your food order.
Atmosphere: 5
Food: 5
Service: 5
The staff is exceptional! James went above and beyond to help me tonight, I was very appreciative of your kindness
Atmosphere: 5
Food: 5
Service: 5
I visited this Taco Bell location with my son, and the experience was very disappointing. We stood at the counter waiting, but the worker completely ignored us. When I said “thank you” after receiving our food, he just looked at me without responding. That was very rude and unprofessional. It gives off HOOD vibes, especially considering this is a nice area. This location really needs to work on customer service and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Always pretends to be out of food when it gets later so they don’t have to cook and/or reclean.
Atmosphere: 1
Food: 4
Service: 1
I repeated my order to one of there staff member, the staff member had a nasty attitude. I noticed when I bit on my taco there was a piece of black plastic stuck in my food, that someone with evil intentions put there. Whatever you do avoid this taco bell on tom Hill I will never return here. service sucks!
Atmosphere: 1
Food: 1
Service: 1
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