The island green smoothie has absolutely no flavor or taste of any of the components it claims to have except the green color. The smoothie plus a B12 boost was $9.70 so this is way too pricey to be soo much worse than store bought bottled juice smoothie. Suspiciously took 2 minutes to be ready so clearly no frozen fruits and veggies were combined to blend this up.. probably from a premade mix. Wish I had checked the reviews. It appears the lack of taste has been an ongoing issue
L
The person taking our order was nice enough, but there was big piece of plastic in my wrap, when we asked for a refund they cleared the table idk if they are gonna resell the chips or not but fyi food is not inspected before it goes out.
jimmy thomas
Quick and easy service, quality of food and smoothie was really good
Angie Eugene
Love their smoothies and wraps
Anthony Underwood
I’m all about professionalism, being courteous & making someone feel welcome and these two ladies literally watched me open the door and come in, did not say one word to me or even make eye contact. When I walked in the lady on the left turned around and walked away. So I said “hello” and she just looked at me & very lightly & clearly unwillingly said “hi” and walked to the register and just sat there as if she was waiting for me to speak. A boy got his meal and said thank you on the way out and both of the ladies continued to talk to each other and ignore him. When my order was ready the lady on the right brought it to the counter and whispered something & walked off and kept talking to the other lady again. Still, never making eye contact or speaking. Worst service ever!!! My friend warned me about this location as she’s had the same experience every-time she’s come here so she no longer even eats at any tropical smoothy. This happened to be right next to my gym so I stopped bc it was convenient! I typically go to Smoothy King bc not only are their bowls bigger and have wayyy better customer service, except the one off Riverside, but they’re worth the money. For $12 you’d think we’d get a fair amount of açaí & better service! They will not get my business anymore!!!
Additionally, I’ve now read some of the other reviews and apparently many people are having this issue with these two particular ladies. They clearly do not like their jobs or the people they have to serve. It appears most of our reviews are saying the same thing about their attitudes and carelessness with regard to people and doing the right thing. This business will not survive with these two ladies as a business owner myself, I pride myself in providing excellent customer service to the people who are keeping the business afloat.
Kia F
It’s been a minute since I visited this particular location, but this morning I placed a mobile order. First, when I walked in, the associates were having a convo amongst themselves and I stood at the counter of the entrance being that, mobile pickups were there before. One lady turned around and pointed to the front of the register but I continued to stand where I was because I was going to tell her I had a mobile order. I turned to see if the cubby was still there and realized they had moved it closer to the register. I looked and seen my name, took my bag and left out. Once in the car I looked and noticed the amount in the bowl I got was very low. I went back inside to ask about it being that I had ordered the Greek yogurt bowls before from the zebulon rd location and it was never that low. When I was trying to explain it to the woman, she was giving a stink look saying what, as if she didn’t understand me. She went to the freezer where they had premade bowls stored and said we don’t feel it up because we store it the air compression rises. I told her I’ve order plenty of bowls and they were never to this level. This bowl was $11, and it is not worth the money at all. I am highly disappointed in the service as well as the quality and quantity of the dragon fruit bowl I received this morning. Two of the pineapples that are in the bowl appears to be ripe. The spoon isn’t even fully covered when standing straight in the bowl. I’m not sure if it is a company wide thing yet being that I haven’t visited any other locations, but I will update when I do. If it is, the company itself should be ashamed.
Edit: after reviewing some reviews just now, it appears that a lot of us have encountered the same rude, stink face employees. Today there were 3 people working, 2 women and a male.
Boss Man
Great spot, fresh ingredients!
Torie Thorpe
Very nasty attitudes on Tom Hill Sr blvd. When I walked in the two Indian looking females rolled eyes when I said good morning and I walked right out. Im not dealing with racism when I was born here. I will never come back also no hair nets on hair and long hair hanging on food
Ebony Raine
Ive visited this location (Tom Hill Sr, Macon. GA) a lot because its close to my home. I should have stopped going a while ago. The 2 ladies that mostly work there have poor customer service skills. They are a bit smug. Not to mention that the berry bowl I always order is getting smaller in amount. Now the bowl is about half full. With that said the smoothies are great and the restaurant is always clean.
Halie Shaffer
There were no customers in the store when I walked in to pick up my online order. I wasn't greeted, so I looked at the lady closest to the door and stated that I was there for a pick up order. She never said anything so I just sat down to wait. During the time I was sitting there waiting, I was uncomfortable because the two women seemed upset about something and bickering. My order was complete and correct but the smoothies were chunky, not smooth and the experience was uncomfortable.
...This store ALWAYS provides the GREAT Tropical Smoothie products with EXCELLENT service...I especially enjoy when my service is provided by Dee &tor Abby...
Morgan
the two girls who are usually working are exceptionally rude. me and many of my friends work in restaurants and are pretty patient but this place is frequently a topic of conversation as it’s consistently bad. almost every single smoothie tastes like absolutely nothing as previous reviews have stated and the employees are rude for no reason. great way to run a business into the ground.
Jessica Redding
I have not tried the food yet, but the smoothies are really good and tasty! It was really calming and nice in the room!
Shakerra Lloyd
them people went in there and took over. got them smoothies tasting like straight water!
Atmosphere: 2
Food: 1
Service: 2
Hannah Paul
I love tropical smoothie cafe, however, this is without a doubt the worst location I’ve ever stopped at. There were two middle eastern/Indian girls working behind the counter and they were both incredibly rude. I asked which sandwich they recommended, they both just shrugged without giving a response. Never said thanks, hello, hi, you’re welcome, etc. Neither of them had any manners. After paying for 2 smoothies and 2 wraps, I went back to my car and dropped two empty McDonald’s cups into their trash can and they both yelled at me and told me I cannot do that or use their garbage can. Plus, the smoothie that I order all the time tastes nothing like it should. I’m pretty sure they watered it down and didn’t use the right ingredients. Overall- rude and cheap staff.
The island green smoothie has absolutely no flavor or taste of any of the components it claims to have except the green color. The smoothie plus a B12 boost was $9.70 so this is way too pricey to be soo much worse than store bought bottled juice smoothie. Suspiciously took 2 minutes to be ready so clearly no frozen fruits and veggies were combined to blend this up.. probably from a premade mix. Wish I had checked the reviews. It appears the lack of taste has been an ongoing issue
The person taking our order was nice enough, but there was big piece of plastic in my wrap, when we asked for a refund they cleared the table idk if they are gonna resell the chips or not but fyi food is not inspected before it goes out.
Quick and easy service, quality of food and smoothie was really good
Love their smoothies and wraps
I’m all about professionalism, being courteous & making someone feel welcome and these two ladies literally watched me open the door and come in, did not say one word to me or even make eye contact. When I walked in the lady on the left turned around and walked away. So I said “hello” and she just looked at me & very lightly & clearly unwillingly said “hi” and walked to the register and just sat there as if she was waiting for me to speak. A boy got his meal and said thank you on the way out and both of the ladies continued to talk to each other and ignore him. When my order was ready the lady on the right brought it to the counter and whispered something & walked off and kept talking to the other lady again. Still, never making eye contact or speaking. Worst service ever!!! My friend warned me about this location as she’s had the same experience every-time she’s come here so she no longer even eats at any tropical smoothy. This happened to be right next to my gym so I stopped bc it was convenient! I typically go to Smoothy King bc not only are their bowls bigger and have wayyy better customer service, except the one off Riverside, but they’re worth the money. For $12 you’d think we’d get a fair amount of açaí & better service! They will not get my business anymore!!!
Additionally, I’ve now read some of the other reviews and apparently many people are having this issue with these two particular ladies. They clearly do not like their jobs or the people they have to serve. It appears most of our reviews are saying the same thing about their attitudes and carelessness with regard to people and doing the right thing. This business will not survive with these two ladies as a business owner myself, I pride myself in providing excellent customer service to the people who are keeping the business afloat.
It’s been a minute since I visited this particular location, but this morning I placed a mobile order. First, when I walked in, the associates were having a convo amongst themselves and I stood at the counter of the entrance being that, mobile pickups were there before. One lady turned around and pointed to the front of the register but I continued to stand where I was because I was going to tell her I had a mobile order. I turned to see if the cubby was still there and realized they had moved it closer to the register. I looked and seen my name, took my bag and left out. Once in the car I looked and noticed the amount in the bowl I got was very low. I went back inside to ask about it being that I had ordered the Greek yogurt bowls before from the zebulon rd location and it was never that low. When I was trying to explain it to the woman, she was giving a stink look saying what, as if she didn’t understand me. She went to the freezer where they had premade bowls stored and said we don’t feel it up because we store it the air compression rises. I told her I’ve order plenty of bowls and they were never to this level. This bowl was $11, and it is not worth the money at all. I am highly disappointed in the service as well as the quality and quantity of the dragon fruit bowl I received this morning. Two of the pineapples that are in the bowl appears to be ripe. The spoon isn’t even fully covered when standing straight in the bowl. I’m not sure if it is a company wide thing yet being that I haven’t visited any other locations, but I will update when I do. If it is, the company itself should be ashamed.
Edit: after reviewing some reviews just now, it appears that a lot of us have encountered the same rude, stink face employees. Today there were 3 people working, 2 women and a male.
Great spot, fresh ingredients!
Very nasty attitudes on Tom Hill Sr blvd. When I walked in the two Indian looking females rolled eyes when I said good morning and I walked right out. Im not dealing with racism when I was born here. I will never come back also no hair nets on hair and long hair hanging on food
Ive visited this location (Tom Hill Sr, Macon. GA) a lot because its close to my home. I should have stopped going a while ago. The 2 ladies that mostly work there have poor customer service skills. They are a bit smug. Not to mention that the berry bowl I always order is getting smaller in amount. Now the bowl is about half full. With that said the smoothies are great and the restaurant is always clean.
There were no customers in the store when I walked in to pick up my online order. I wasn't greeted, so I looked at the lady closest to the door and stated that I was there for a pick up order. She never said anything so I just sat down to wait. During the time I was sitting there waiting, I was uncomfortable because the two women seemed upset about something and bickering. My order was complete and correct but the smoothies were chunky, not smooth and the experience was uncomfortable.
Restaurantji Recommends
...This store ALWAYS provides the GREAT Tropical Smoothie products with EXCELLENT service...I especially enjoy when my service is provided by Dee &tor Abby...
the two girls who are usually working are exceptionally rude. me and many of my friends work in restaurants and are pretty patient but this place is frequently a topic of conversation as it’s consistently bad. almost every single smoothie tastes like absolutely nothing as previous reviews have stated and the employees are rude for no reason. great way to run a business into the ground.
I have not tried the food yet, but the smoothies are really good and tasty! It was really calming and nice in the room!
them people went in there and took over. got them smoothies tasting like straight water!
Atmosphere: 2
Food: 1
Service: 2
I love tropical smoothie cafe, however, this is without a doubt the worst location I’ve ever stopped at. There were two middle eastern/Indian girls working behind the counter and they were both incredibly rude. I asked which sandwich they recommended, they both just shrugged without giving a response. Never said thanks, hello, hi, you’re welcome, etc. Neither of them had any manners. After paying for 2 smoothies and 2 wraps, I went back to my car and dropped two empty McDonald’s cups into their trash can and they both yelled at me and told me I cannot do that or use their garbage can. Plus, the smoothie that I order all the time tastes nothing like it should. I’m pretty sure they watered it down and didn’t use the right ingredients. Overall- rude and cheap staff.
Atmosphere: 1
Food: 2
Service: 1
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