I called all day the day of pickup trying to check on status of cake because it still said it was still preparing. No one ever picked up the phone! Only once did a woman pick up and I was met with an attitude saying “this can’t be happening right now”.. she then gave me an out of service number to call! I tried calling back and again no answer. I had to contact Walmart customer service on the matter. Today I woke up to a charge on my card saying my order was picked up! I never came to pick up the cake! They have my name to check the ID, but I guess they aren’t even doing that! Also, I never received an email/call saying my order was ready! I am absolutely floored and furious! I requested and fully expect my refund!! I’ve never received such terrible service in my life! I will never request a custom cake from this Walmart again!
Atmosphere: 1
Food: 1
Service: 1
jeremy muse
Staff acted like they had better stuff to do instead of helping customers I will not go back
Michelle Terrell
Poorly staffed, pick up order not received. Small order, not a crazy panic order. I couldn’t even get anyone to answer the phone for grocery pick up. The order was placed 2 days ago, what gives?
Patricia Morgan Phillips
All I need to do is pick up my ring I had sized. I went the on 3 different occasions, sat on counter (yep) over 45 minutes. 3 different employees passed by and paged for someone or manager to help me to no avail. Someone else should have an available key to jewelry department. 2 more customers also needed help.
Anna Himmelheber
They were very rude to us and made us feel horrible because we were getting Wic. I know it’s annoying but you don’t have to be rude to people and mess with food things for their family.
I called all day the day of pickup trying to check on status of cake because it still said it was still preparing. No one ever picked up the phone! Only once did a woman pick up and I was met with an attitude saying “this can’t be happening right now”.. she then gave me an out of service number to call! I tried calling back and again no answer. I had to contact Walmart customer service on the matter. Today I woke up to a charge on my card saying my order was picked up! I never came to pick up the cake! They have my name to check the ID, but I guess they aren’t even doing that! Also, I never received an email/call saying my order was ready! I am absolutely floored and furious! I requested and fully expect my refund!! I’ve never received such terrible service in my life! I will never request a custom cake from this Walmart again!
Atmosphere: 1
Food: 1
Service: 1
Staff acted like they had better stuff to do instead of helping customers I will not go back
Poorly staffed, pick up order not received. Small order, not a crazy panic order. I couldn’t even get anyone to answer the phone for grocery pick up. The order was placed 2 days ago, what gives?
All I need to do is pick up my ring I had sized. I went the on 3 different occasions, sat on counter (yep) over 45 minutes. 3 different employees passed by and paged for someone or manager to help me to no avail. Someone else should have an available key to jewelry department. 2 more customers also needed help.
They were very rude to us and made us feel horrible because we were getting Wic. I know it’s annoying but you don’t have to be rude to people and mess with food things for their family.
Great selection of Birthday cakes!
Restaurantji Recommends
Loading...