We ordered on the app and dined in. Overall appearance the dining room was cleaned and the beverage area was stocked. The sandwich was hot but the French fries were cold from waiting in the bag until the sandwich was made. My main complaints were the sweet tea tasted watered down and the soda from the fountain was more syrup than carbonation. The women's bathroom stalls were gross and needed a thorough cleaning.
Atmosphere: 3
Food: 3
Service: 4
Anitra Thomas
Anytime you visit this location it's ALWAYS a problem from staff . And the management team isn't any better. I visited this location on 12/06/2024 and was greeted with the most disrespectful attitude at the speaker. I thought wow here we go again but prayed my experience would improve got to the window the young lady opened the window I waited to hear my total because I wasn't given it at the speaker . She just stood there looking at me . I asked her and she stated what did you order ? I repeated my order while again she just looked at me . I just handed her my phone since I was tap paying . Asked for my receipt to she replied it's at the next window . Proceed to the next window spoke with JJ the manager and he was just as unconcerned with my complaint. The young lady comes up to that window and proceeds to argue with me while JJ and another manager stands at the window . At this point throw the whole establishment away !! Gray Highway location
Service: 1
Hillary Skufca
Weary travelers looking for a meal, we never know what to expect when getting fast food while out of town. This Wendy's was fast, the staff friendly, and the food was fresh and hot, everything we could have asked for!
Atmosphere: 5
Food: 5
Service: 5
Patrick Van Valkenburg
Terrible service. Ordered 2 biggie bags with the Jr bacon cheeseburger and small cokes. The lady at the drive thru asks if both orders were biggie bags. We confirm, and she rang us up for 13 dollars. Got the food, and it was only the burgers. We ask where the rest is, and another lady comes up from nowhere and claims we never said biggie bags and that we, in fact, said no to biggie bags. Then,she offers a single order of nuggets for the "mix up" and being charged more for less. A very disappointing experience on a 8 hour drive.
Atmosphere: 2
Food: 3
Service: 2
Johnnie Davis
The young male that always prepared the french fried was asked to take the bag out to a driver .He walked between I and another person.He was so busy on the cellphone. He made contact with me.When he return inside while standing at the fries he was steal on the phone with gloves on.The manage had to tell the male personal
Food: 5
Jeffrey Edge
The Baconator is one of the best burgers you can get.
Atmosphere: 5
Food: 5
Service: 5
Kamesha Moore
3488- gray highway 12/29/24 12:11am- 40323
We ordered a double cheeseburger, baconator and kids' meal- all cold. We also attempted to order a caramel frosty unavailable. I'm not sure why I was charged for a baconator for this under cooked half a slice of bacon burger. Totally appalling and a complete waste of $30!! For reference, case number 05194976 no response🧐😞
Food: 1
Service: 1
Anthony Monroe
My wife and I stopped in and we got two biggie bag combo meals and they left off the chicken nuggets, That's the only problem we ever had really to speak of.
Atmosphere: 4
Food: 4
Service: 3
Cassidy Sky
Chris the manager truly went above and beyond my app glitched and cleared my orders so I was struggling to pick my mobile order up. He gave the best service and truly saved my night. Thank you chris and your team for helping me tonight. Yall the best.
Atmosphere: 5
Food: 5
Service: 5
Kayla
Manager tae is nasty ! Order was made wrong told me she was going to remake it ! I get to store she is trying to charge me another $15.00 like I asked for my food to be made wrong the first time !! Do better
Paid for a value meal that was not warm and lettuce and mayo very poorly put together no tomatoes, for what they charge for these meals they should be made correctly
Leviathan
The food was good and well cooked. Treat the staff with respect and they will do the same.
Atmosphere: 3
Food: 5
Service: 5
David Sandoval
Excellent experience. I just went for the veteran breakfast and my cashier was so welcoming and friendly. I was served quickly and the crew preparing my food did a phenomenal job. The dining area was exceptionally clean and the meal tasted great! Aweso.e job. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Virginia Choate
I only go through drive thru but always great service an food
Food: 5
Service: 5
Recommended dishes: French Fries
Johnathan Cocking
Food was very bland, customer service was not the best
We ordered on the app and dined in. Overall appearance the dining room was cleaned and the beverage area was stocked. The sandwich was hot but the French fries were cold from waiting in the bag until the sandwich was made. My main complaints were the sweet tea tasted watered down and the soda from the fountain was more syrup than carbonation. The women's bathroom stalls were gross and needed a thorough cleaning.
Atmosphere: 3
Food: 3
Service: 4
Anytime you visit this location it's ALWAYS a problem from staff . And the management team isn't any better. I visited this location on 12/06/2024 and was greeted with the most disrespectful attitude at the speaker. I thought wow here we go again but prayed my experience would improve got to the window the young lady opened the window I waited to hear my total because I wasn't given it at the speaker . She just stood there looking at me . I asked her and she stated what did you order ? I repeated my order while again she just looked at me . I just handed her my phone since I was tap paying . Asked for my receipt to she replied it's at the next window . Proceed to the next window spoke with JJ the manager and he was just as unconcerned with my complaint. The young lady comes up to that window and proceeds to argue with me while JJ and another manager stands at the window . At this point throw the whole establishment away !! Gray Highway location
Service: 1
Weary travelers looking for a meal, we never know what to expect when getting fast food while out of town. This Wendy's was fast, the staff friendly, and the food was fresh and hot, everything we could have asked for!
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Ordered 2 biggie bags with the Jr bacon cheeseburger and small cokes. The lady at the drive thru asks if both orders were biggie bags. We confirm, and she rang us up for 13 dollars. Got the food, and it was only the burgers. We ask where the rest is, and another lady comes up from nowhere and claims we never said biggie bags and that we, in fact, said no to biggie bags. Then,she offers a single order of nuggets for the "mix up" and being charged more for less. A very disappointing experience on a 8 hour drive.
Atmosphere: 2
Food: 3
Service: 2
The young male that always prepared the french fried was asked to take the bag out to a driver .He walked between I and another person.He was so busy on the cellphone. He made contact with me.When he return inside while standing at the fries he was steal on the phone with gloves on.The manage had to tell the male personal
Food: 5
The Baconator is one of the best burgers you can get.
Atmosphere: 5
Food: 5
Service: 5
3488- gray highway 12/29/24 12:11am- 40323
We ordered a double cheeseburger, baconator and kids' meal- all cold. We also attempted to order a caramel frosty unavailable. I'm not sure why I was charged for a baconator for this under cooked half a slice of bacon burger. Totally appalling and a complete waste of $30!! For reference, case number 05194976 no response🧐😞
Food: 1
Service: 1
My wife and I stopped in and we got two biggie bag combo meals and they left off the chicken nuggets, That's the only problem we ever had really to speak of.
Atmosphere: 4
Food: 4
Service: 3
Chris the manager truly went above and beyond my app glitched and cleared my orders so I was struggling to pick my mobile order up. He gave the best service and truly saved my night. Thank you chris and your team for helping me tonight. Yall the best.
Atmosphere: 5
Food: 5
Service: 5
Manager tae is nasty ! Order was made wrong told me she was going to remake it ! I get to store she is trying to charge me another $15.00 like I asked for my food to be made wrong the first time !! Do better
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Paid for a value meal that was not warm and lettuce and mayo very poorly put together no tomatoes, for what they charge for these meals they should be made correctly
The food was good and well cooked. Treat the staff with respect and they will do the same.
Atmosphere: 3
Food: 5
Service: 5
Excellent experience. I just went for the veteran breakfast and my cashier was so welcoming and friendly. I was served quickly and the crew preparing my food did a phenomenal job. The dining area was exceptionally clean and the meal tasted great! Aweso.e job. Thank you.
Atmosphere: 5
Food: 5
Service: 5
I only go through drive thru but always great service an food
Food: 5
Service: 5
Recommended dishes: French Fries
Food was very bland, customer service was not the best
Atmosphere: 2
Food: 2
Service: 3
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