Zaxbys Chicken Fingers & Buffalo Wings

The food is always fresh and hot! It's always a good experience for me.

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Fingerz

The two stars are because we had to sit for several minutes. They let the car in front sit at the window instead of moving them to wait for food.

Atmosphere: 5

Food: 4

Service: 1

Recommended dishes: Asian Zensation Zalad Platter

White old blonde lady always has a attitude when people order anything then gets mad when you when see messes it up on purpose then doesn’t want to refund

Atmosphere: 1

Food: 1

Service: 1

Always check your order. They never get it right. I thought if we went into the store and not ordered through door dash it would be better. Nope. As always a disappointment.

Zaxbys in Madison is phenomenal! Not ONE but THREE buses showed up and they served us quickly with delicious food and awesome customer service! Thank you for everything! You fed a lot of hungry students after a long day!!

I haven’t even gotten my food yet but this place is the filthiest zaxbys I’ve ever seen and I used to work at a way busier interstate zaxbys. Highly disappointed with the underwhelming staff as well. Please fix this !

Atmosphere: 1

Service: 2

Nope. Please train your employees on how to provide customer service. So rude- the food is not that great.

Atmosphere: 1

Food: 1

Service: 1

Drive through was fast ...

Atmosphere: 4

Food: 4

Service: 4

Bad experience, we waited almost 30 minutes for fries, food was ok, lemonade tasted weird

Atmosphere: 2

Food: 3

Service: 1

Not good. There was a bug in our eating area that flew in my husbands food. We took it to the staff and they said they would redo it. We waited and waited and finally decided to just leave. It’s hard to enjoy your meal after seeing this. I took mines to go after that because I didn’t want it to happen to me too.

Atmosphere: 1

Food: 1

Service: 2

Felt like I was entering a bar with how loud it was inside. The staff didn’t appear to be working, rather conversing amongst themselves. It was a bit uncomfortable to order when the staff and their friends were getting rowdy. The large size of fries came in such a small packaging as well.

Atmosphere: 2

Food: 3

Service: 2

We visited Zaxbys on Friday evening for the first time ever, seeing that we are from South Africa 🇿🇦 and now reside in Madison. The wait was not worth the product's received. To start off, the lady who took our order couldn't focus enough to get the spelling of my husband's name right, who has an English name. He had to repeat it 6 times. It appears that the service at Zaxby is mostly focused on the drive-through section as we had to wait for almost an hour for our order. The quality of the food we received was not worth the wait. The food was tasteless and squished, and the fully loaded fries were supposedly very tasteful and juicy. The fries hardly had any sauce on them, and they were very dry. Definitely not recommend dining here any day of the week.

Atmosphere: 1

Food: 1

Service: 1

My food had a living roach on it. Informed cashier and waited over 10 minutes. While waiting employee's we're talking about the incident. Didn't receive refund so I left.

Food: 1

Service: 1

Great salad. Fresh salad. But the new fried cheesecake bites are 2 die for. Love them. Love them.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: House Salad, Grilled Chicken Salad Chicken Tenders Fries and Toast, The House Zalad

A Typical Zaxby's. Good food, overwhelmed servers

Atmosphere: 4

Food: 5

Service: 3