Location suppose to close at 10, however I was told they were closed at 9. Need then to update store hours to 9 & not 10
Atmosphere: 1
Food: 1
Service: 1
Natasha Benjamin
Found a worm in my green beans 🤮 Management handled it very well and I was made whole.
Atmosphere: 3
Food: 1
Service: 4
Stephanie Davidson
I've been a customer over 30yrs at this location on austell Rd. It's sad to see a business just go down the drain. I had high hopes for this establishment over the years, hoping for improvement, on all levels. I would love to just clean the place up, and see it thrive again! Owner if you are reading, plz reach out! I would love to run this establishment and get it back to 5star service! That's it, that's all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Coleslaw, French Fries
P H
Imagine sitting in the Drive-Thru for 25 minutes and getting your food and it's trash. Something about this location it is always a long wait on the Drive-Thru and they have the poorest customer service.
Atmosphere: 1
Food: 1
Service: 1
Reonard Hall
This place needs an employee overhaul this place use to be decent every thing sucks about this place now
Shanika Reese
I ordered through drive thru today. I ordered two 2 pc fish and fries. The cashier asked if I needed any sauces. I kindly said tarter sauce and I asked if they still did the cups. In the past, they briefly stopped due to a shortage of supplies (i.e orders for supplies not being made in a timely manner per the manager post covid.) The cashier said the small cups. I replied oh okay...so you no longer have the large cups? She replied rudely "Not for fish and fries" and closed the window...I was appalled. I was trying to figure out why the attitude secondly it was just a question. She didn't ask if I wanted to purchase a large cup of tarter sauce and the attitude was unnecessary. Really a question about tarter sauce. Besides that I'm a customer, if I don't inquire I won't know. Some of the food was was not freshly cooked. The fish was fresh but the fries were hard and the hushpuppies were pre cooked. The service use to be friendlier. I think businesses forget that we are the consumer. You're providing a service. Without customers there would not be a need.
Atmosphere: 1
Food: 3
Service: 1
L Williams
I have visited the drive thru a few times during the last few months and very impressed with the quality of my food and customer service. My food was consistently hot and fresh and my order was correct even though I’m always altering something. Jeremy and the restaurant crew are always friendly, courtesy and keeping me updated on my order as the food cooks. The other drive thru staff/cashier will throw in a few dad jokes if you’re willing to listen and feel entertained.
Food: 5
Service: 5
Kimberly Jones
They were out of lemons, and the order wasn’t right. They didn’t add the bread in the order, and they put in okra instead of broccoli. The fish was great. No more crunchies with the fish though??
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fried Fish
Shawn Harris
Easily the worst of the worst that works there. I don't know if the lady taking my order was on something or just weird. She asked me to repeat my order several times and still got it wrong! She kept asking if I ordered shrimp and I didn't. I asked for jalapeño poppers. Guest what I didn't get? It took her forever to acknowledge me in the drive through and I was the only car! If I could give them less than 1 star I would.
Atmosphere: 1
Food: 1
Service: 1
Alicia Samuel
The fish here is super fresh and tastes amazing! Try the hush puppies. They are like fish fritters. The customer service is amazing it just takes long for your food because they make it fresh to order, The broccoli seems to be microwaved, though. Oh the one downfall, the fries arent the best. The sweet tea here is the truth!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Fish, 3pc Fish Dinner, 6 Hush Puppies
Everything tasted like it was fried in burnt old oil! Okra, fish, shrimp Hushpuppies were so burnt and couldn't even bite into them! Got the order wrong and had to wait, good thing it was checked before we left. It tasted so bad we couldn't eat it!
Tye
Very bad customer service. Food ok.
Atmosphere: 1
Food: 1
Service: 1
Terril K
Never going back to this location. If you won’t eat it why would you serve it to someone. Have some kind of consideration for the customer and their money. I understand it can be frustrating working in fast food but that doesn’t give you the right to serve somebody burnt, hard, dry ass food.
Food: 1
Service: 1
Tony Millsap
First they charged my son after I had already paid for online order then they had to reverse the charge, then they gave our order to another customer so they rushed to remake our order the food they gave us wasn’t cooked all the way through we have a$35.00 loss at this point think twice before you order from this restaurant
Atmosphere: 1
Food: 1
Service: 1
Diane Jenkins
Vegetarian options: Lots of veggies to chose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Fish, Coleslaw, Corn on the Cob, Baked Potato
Location suppose to close at 10, however I was told they were closed at 9. Need then to update store hours to 9 & not 10
Atmosphere: 1
Food: 1
Service: 1
Found a worm in my green beans 🤮 Management handled it very well and I was made whole.
Atmosphere: 3
Food: 1
Service: 4
I've been a customer over 30yrs at this location on austell Rd. It's sad to see a business just go down the drain. I had high hopes for this establishment over the years, hoping for improvement, on all levels. I would love to just clean the place up, and see it thrive again! Owner if you are reading, plz reach out! I would love to run this establishment and get it back to 5star service! That's it, that's all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Coleslaw, French Fries
Imagine sitting in the Drive-Thru for 25 minutes and getting your food and it's trash. Something about this location it is always a long wait on the Drive-Thru and they have the poorest customer service.
Atmosphere: 1
Food: 1
Service: 1
This place needs an employee overhaul this place use to be decent every thing sucks about this place now
I ordered through drive thru today. I ordered two 2 pc fish and fries. The cashier asked if I needed any sauces. I kindly said tarter sauce and I asked if they still did the cups. In the past, they briefly stopped due to a shortage of supplies (i.e orders for supplies not being made in a timely manner per the manager post covid.) The cashier said the small cups. I replied oh okay...so you no longer have the large cups? She replied rudely "Not for fish and fries" and closed the window...I was appalled. I was trying to figure out why the attitude secondly it was just a question. She didn't ask if I wanted to purchase a large cup of tarter sauce and the attitude was unnecessary. Really a question about tarter sauce. Besides that I'm a customer, if I don't inquire I won't know. Some of the food was was not freshly cooked. The fish was fresh but the fries were hard and the hushpuppies were pre cooked. The service use to be friendlier. I think businesses forget that we are the consumer. You're providing a service. Without customers there would not be a need.
Atmosphere: 1
Food: 3
Service: 1
I have visited the drive thru a few times during the last few months and very impressed with the quality of my food and customer service. My food was consistently hot and fresh and my order was correct even though I’m always altering something. Jeremy and the restaurant crew are always friendly, courtesy and keeping me updated on my order as the food cooks. The other drive thru staff/cashier will throw in a few dad jokes if you’re willing to listen and feel entertained.
Food: 5
Service: 5
They were out of lemons, and the order wasn’t right. They didn’t add the bread in the order, and they put in okra instead of broccoli. The fish was great. No more crunchies with the fish though??
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fried Fish
Easily the worst of the worst that works there. I don't know if the lady taking my order was on something or just weird. She asked me to repeat my order several times and still got it wrong! She kept asking if I ordered shrimp and I didn't. I asked for jalapeño poppers. Guest what I didn't get? It took her forever to acknowledge me in the drive through and I was the only car! If I could give them less than 1 star I would.
Atmosphere: 1
Food: 1
Service: 1
The fish here is super fresh and tastes amazing! Try the hush puppies. They are like fish fritters. The customer service is amazing it just takes long for your food because they make it fresh to order, The broccoli seems to be microwaved, though. Oh the one downfall, the fries arent the best. The sweet tea here is the truth!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Fish, 3pc Fish Dinner, 6 Hush Puppies
Restaurantji Recommends
Everything tasted like it was fried in burnt old oil! Okra, fish, shrimp Hushpuppies were so burnt and couldn't even bite into them! Got the order wrong and had to wait, good thing it was checked before we left. It tasted so bad we couldn't eat it!
Very bad customer service. Food ok.
Atmosphere: 1
Food: 1
Service: 1
Never going back to this location. If you won’t eat it why would you serve it to someone. Have some kind of consideration for the customer and their money. I understand it can be frustrating working in fast food but that doesn’t give you the right to serve somebody burnt, hard, dry ass food.
Food: 1
Service: 1
First they charged my son after I had already paid for online order then they had to reverse the charge, then they gave our order to another customer so they rushed to remake our order the food they gave us wasn’t cooked all the way through we have a$35.00 loss at this point think twice before you order from this restaurant
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Lots of veggies to chose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Fish, Coleslaw, Corn on the Cob, Baked Potato
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