Today, around 12 PM, my boyfriend and I visited Krystal. The restaurant wasn’t busy, but before entering, we noticed the manager smoking right by the entrance, which made the experience unpleasant from the start especially in the cold, rainy weather. We had car problems and decided to grab food while sorting that out.
It had been a long time since we last ate at Krystal, and since it wasn’t busy, we expected our food to be hot, fresh, and properly cooked. Unfortunately, when we received our order and began eating, we noticed that the meat was undercooked and still pink. My boyfriend politely requested a refund for the one meal that was not properly prepared.
Instead of a simple resolution, staff initially insisted all of our food was fine and offered to remake it. We declined, as we only wanted a refund for the undercooked meal. The manager who came over was rude, dismissive, and insisted the food was cooked correctly. We remained calm and respectful, provided the receipt and the undercooked food, and clearly stated we were not trying to argue—we simply wanted a refund.
Despite returning only the one incorrect meal, the manager continued to act hostile, giving the refund in cash but making disparaging comments to an employee about us afterward. At no point were we rude; we approached the situation politely and with respect. The behavior we experienced is unacceptable for any customer-facing role and reflects poorly on the restaurant.
This experience was disappointing and frustrating. Poorly cooked food combined with unprofessional and rude behavior toward a polite customer is unacceptable. We will not be returning to this location, and I feel compelled to share this feedback with corporate. I hope this brings attention to the need for better staff training, proper food preparation, and overall customer service improvements.
Jeremy Wallace
I don’t know why this place is still open. Dine in is never open and like my visit today they have you set in the drive through, alone, and leave you there for a long period hoping you leave without ordering. I stayed. Got my order and like most times it didn’t come out right. How the hell do you mess up chicken. Better yet how the hell can you not count to 10. 1..0.. save your company the money and just close the place already.
Atmosphere: 1
Food: 2
Service: 1
Chris Jackson
Dinner
Atmosphere: 5
Food: 5
Service: 5
A C
Hot an fresh is good when your starving and it's 11pm
Phil
I was traveling and I did not appreciate being treated the way I was at the window when I was a kid I grew up on crystals
Casey Kennedy
I love crystals
Atmosphere: 5
Food: 5
Service: 5
Mr Andrew
Hello today was different at Krystal's Sept 21st 2025 11:28 I just left there a.m. the lady at the drive-thru I believe she's the manager was very pleasant I have had many bad experiences but today she was very polite I don't mean bad experience with her I mean in general pleasant and I always go there this time the food was hot !!fresh!! even the fries !!! was not cold or room temperature she made a difference I will continue coming I did not get her name but she was a very nice and I don't mean!!!!!!!! to be out of (order) she's a very nice white lady
Atmosphere: 5
Food: 5
Service: 5
Anthony Stovall
Love the dinner an breakfast platter
Atmosphere: 5
Food: 5
John Johnson
Stop by for a quick breakfast f ood was hot and good
Came in for my normal the breakfast scrambler before I could find a place to sit food was hot and ready and the service was great my favorite pass time in the morning
melbutlermel
This establishment has employees who don’t seem to understand good customer service or realize that the customers pay their salaries. I think we all learned that during COVID when restaurants were shut down and people had to look for unemployment. I went there on a late Saturday night. I spoke through the intercom 2 or more times and got no answer. I also asked if they were closed and noone answered although the place is 24 hrs. I didn’t get a hold on , just a moment , we closed early or nothing. I can hear people moving around as it appeared that their mic was on. I saw staff through the glass as I was leaving. I will go to places like Cook Out and Chic Fila where the staff act like they appreciate me spending my money there.
Atmosphere: 1
Food: 1
Service: 1
Big Boujee
August 5th,2025 9:21pm Worst Krystal's experience.
First when we drive up and greeted, we could hear the young ladies chewing food. So we processed to order 2 number 4s. We were told that we could not get the chili cheese fries because they didn't have the trays. We asked if they could put them in another bowl or regular fries container. We were told no for the fries container and the only had small bowls. We asked if it would be a price difference because we were not getting 2 number 4s. She said no. Ok cool, so we move on to the drinks for the combos. She asked what kind of drinks, we said strawberry milkshakes. She said they didn't have it, we said strawberry drinks. Guess what they didn't have that either. So we sprite. She told us it total and we drive around. We paid and had to wait 10 minutes on our food. Got home and the food was cold, fries soggy, Krystal's had been sitting out (not fresh at all). Called back up there no answer. Sent complaint that night and today is August 9,2025 and I have not heard from any manager, owner, nobody. 25.00 for this is crazy. I want to speak to someone.
Atmosphere: 1
Food: 1
Service: 1
David Donerlson
This particular day this young guy was there all by himself. I felt bad for him because he has not only take the order but also cooked food and then take your money. They should have let him close the store since he was the only one there. I remember back at the covid Aero how fast food joints were closed when they didn't have enough people to run the store
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Chili Cheese Pup, Cheese Krystals, Krystals
conman3992
Always amazing needs to come to nc
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Fries, Burgers and Fries, Chili Cheese Pup, Krystals, 4 Krystals Combo, Hamburger, Cheesy Jalapeño Krystal, Krystal Junkyard Fries or Tots
Today, around 12 PM, my boyfriend and I visited Krystal. The restaurant wasn’t busy, but before entering, we noticed the manager smoking right by the entrance, which made the experience unpleasant from the start especially in the cold, rainy weather. We had car problems and decided to grab food while sorting that out.
It had been a long time since we last ate at Krystal, and since it wasn’t busy, we expected our food to be hot, fresh, and properly cooked. Unfortunately, when we received our order and began eating, we noticed that the meat was undercooked and still pink. My boyfriend politely requested a refund for the one meal that was not properly prepared.
Instead of a simple resolution, staff initially insisted all of our food was fine and offered to remake it. We declined, as we only wanted a refund for the undercooked meal. The manager who came over was rude, dismissive, and insisted the food was cooked correctly. We remained calm and respectful, provided the receipt and the undercooked food, and clearly stated we were not trying to argue—we simply wanted a refund.
Despite returning only the one incorrect meal, the manager continued to act hostile, giving the refund in cash but making disparaging comments to an employee about us afterward. At no point were we rude; we approached the situation politely and with respect. The behavior we experienced is unacceptable for any customer-facing role and reflects poorly on the restaurant.
This experience was disappointing and frustrating. Poorly cooked food combined with unprofessional and rude behavior toward a polite customer is unacceptable. We will not be returning to this location, and I feel compelled to share this feedback with corporate. I hope this brings attention to the need for better staff training, proper food preparation, and overall customer service improvements.
I don’t know why this place is still open. Dine in is never open and like my visit today they have you set in the drive through, alone, and leave you there for a long period hoping you leave without ordering. I stayed. Got my order and like most times it didn’t come out right. How the hell do you mess up chicken. Better yet how the hell can you not count to 10. 1..0.. save your company the money and just close the place already.
Atmosphere: 1
Food: 2
Service: 1
Dinner
Atmosphere: 5
Food: 5
Service: 5
Hot an fresh is good when your starving and it's 11pm
I was traveling and I did not appreciate being treated the way I was at the window when I was a kid I grew up on crystals
I love crystals
Atmosphere: 5
Food: 5
Service: 5
Hello today was different at Krystal's Sept 21st 2025 11:28 I just left there a.m. the lady at the drive-thru I believe she's the manager was very pleasant I have had many bad experiences but today she was very polite I don't mean bad experience with her I mean in general pleasant and I always go there this time the food was hot !!fresh!! even the fries !!! was not cold or room temperature she made a difference I will continue coming I did not get her name but she was a very nice and I don't mean!!!!!!!! to be out of (order) she's a very nice white lady
Atmosphere: 5
Food: 5
Service: 5
Love the dinner an breakfast platter
Atmosphere: 5
Food: 5
Stop by for a quick breakfast f
ood was hot and good
Atmosphere: 3
Food: 4
Service: 4
They didn’t do me right horrible vist
Restaurantji Recommends
Came in for my normal the breakfast scrambler before I could find a place to sit food was hot and ready and the service was great my favorite pass time in the morning
This establishment has employees who don’t seem to understand good customer service or realize that the customers pay their salaries. I think we all learned that during COVID when restaurants were shut down and people had to look for unemployment. I went there on a late Saturday night. I spoke through the intercom 2 or more times and got no answer. I also asked if they were closed and noone answered although the place is 24 hrs. I didn’t get a hold on , just a moment , we closed early or nothing. I can hear people moving around as it appeared that their mic was on. I saw staff through the glass as I was leaving.
I will go to places like Cook Out and Chic Fila where the staff act like they appreciate me spending my money there.
Atmosphere: 1
Food: 1
Service: 1
August 5th,2025 9:21pm
Worst Krystal's experience.
First when we drive up and greeted, we could hear the young ladies chewing food. So we processed to order 2 number 4s. We were told that we could not get the chili cheese fries because they didn't have the trays. We asked if they could put them in another bowl or regular fries container. We were told no for the fries container and the only had small bowls. We asked if it would be a price difference because we were not getting 2 number 4s. She said no. Ok cool, so we move on to the drinks for the combos. She asked what kind of drinks, we said strawberry milkshakes. She said they didn't have it, we said strawberry drinks. Guess what they didn't have that either. So we sprite. She told us it total and we drive around. We paid and had to wait 10 minutes on our food. Got home and the food was cold, fries soggy, Krystal's had been sitting out (not fresh at all). Called back up there no answer. Sent complaint that night and today is August 9,2025 and I have not heard from any manager, owner, nobody. 25.00 for this is crazy. I want to speak to someone.
Atmosphere: 1
Food: 1
Service: 1
This particular day this young guy was there all by himself. I felt bad for him because he has not only take the order but also cooked food and then take your money. They should have let him close the store since he was the only one there. I remember back at the covid Aero how fast food joints were closed when they didn't have enough people to run the store
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Chili Cheese Pup, Cheese Krystals, Krystals
Always amazing needs to come to nc
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Fries, Burgers and Fries, Chili Cheese Pup, Krystals, 4 Krystals Combo, Hamburger, Cheesy Jalapeño Krystal, Krystal Junkyard Fries or Tots
Loading...