Bad customer service all-around. 1. The cashier inappropriately conveys that you have a free reward under your account for a “free drink,” and asks if you would like it. Of course, says the customer, why not. Come to find out, that was untrue. Instead, the cashier redeemed the rewards you were saving up from your purchases with the intention of redeeming them for an entree, to give you the drink; which is altogether different than what she said at checkout. 2. Despite notifying corporate of the error, they failed to take action to correct and resolve, which is further bad customer service, and warrants this bad review. Customers beware!
Service: 1
Anita Koch
Great GF bread
Atmosphere: 5
Food: 5
Service: 5
Martin Burrow
First visit to McAlister's in a while. Great visit - we'll be back when we're back in the area.
Atmosphere: 5
Food: 5
Service: 5
K H
Since I work in the area, I frequently grab lunch from local spots, but my experience at this specific McAlister’s location was unacceptable. I waited 30 minutes for pre-made soup and a sandwich only to be given the wrong order with my name on the ticket. I called the location from my office as soon as I discovered this, and a gentleman gladly picked up the phone and listened to my issue before placing me on a permanent hold. I was on hold long enough for me to drive back to the restaurant and speak with someone in person. I finally received my order from the woman working the to-go line (Wednesday afternoon)—the same one who had called my name initially and handed me the wrong food—and with more rudeness than I personally could have mustered, especially had this error been my fault. These kinds of mistakes can happen, especially during the weekday lunch rush, but the way in which it was handled was off-putting, to say the least. Plus, a quick scan of other reviews shows that my experience was not an outlier. It was my first time at this location and will be my last.
Atmosphere: 1
Food: 2
Service: 1
Jeff
Every-time i go there’s a long wait. The store is perpetually understaffed; it seems obvious that the owner doesn’t care about your time.
Atmosphere: 3
Food: 3
Service: 1
Lisa Gordon
Seriously?? I see people working, it’s just all in slow motion. Seems like it would take more effort and energy to move that slow. Been waiting 30 minutes for a cup of chili. The god awful depressing music isn’t making matters any better.
Atmosphere: 5
Food: 5
Service: 1
Jack Stewart
It’s a chain but it hits. This location specifically has some amazing people working behind the counters, wish I could remember their names to shout them out specifically.
Atmosphere: 5
Food: 5
Service: 5
Cathy Gil
The place used to be good but now they charge extra for sides and sandwiches. Also the portions are smaller. Why do I need to pay for a particular side or sandwich ? It’s a sandwich shop!
Atmosphere: 1
Food: 1
Service: 1
Shae Rutledge
Went to get supper and stood in line for 20 minutes before I finally gave up and went somewhere else. It was also like this a few months ago when I went. This is only at the location on Church Street Marietta GA. Other McAlister's have been great.
Jocelyn Steward
I went there for the T-mobile special. It took almost an hour from the time I ordered to the time it was ready. I ordered around 6:19 PM and I walked in at 6:33 pm and received it at 6:55 pm. They were all working hard but there didn't seem to a manager on duty. There was food piling up and the cashier kept taking orders instead of helping the guy bag the food. The food was meh as well. I got the salad. The avocado was fresh. There was zero flavor in the salad. the tortilla strips weren't crispy - those things you have to throw out every night because the moisture that is in the air makes them lose their crispness. Everything had no taste, just bland. The salad dressing was good. My very first and only time I'll go to McAlisters.
The food is pretty darn good here! I had a jalapeno crunch turkey sandwich, half salad, half soup, a side of mac and cheese, it was all very tasty.
Atmosphere: 4
Food: 4
Service: 5
sherry warren
Tyra and Mac were the best at serving and helping guests. The Mediterranean salad and grilled chicken sandwich were delicious! Ive been to many other eateries in the area, but this is my new favorite! Also, good size meals for the cost! Check them out !
Atmosphere: 5
Food: 5
Service: 5
Andrice Buettner
I had a super tough day at my doctor today, and Aasha was just the bright smiling light I needed! This was my first time eating here, and she was very personable, kind, and gave great suggests. Food was great and will definitely come back. Thank you so much Aasha!
Atmosphere: 5
Food: 5
Service: 5
Edward Eaves
Liz, Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Whitt Burcham
Service is pleasant, place is clean, and usually not too busy. We waited about 10 minutes for our food, but no complaints! I had the Reuben and my wife had a wrap. My sandwich was good, but nothing special. The corned beef was sliced a little thick for my liking, but that’s simply preference. I also thought it was a little drier than it should be. Overall, nice visit, but I’ll try another sandwich next time. Update: I had the club during my next visit and enjoyed it more. Mac n cheese is pretty creamy, a little too creamy if you ask me…and if you’ve read this far, then you asked me and I told you! 😅
Bad customer service all-around. 1. The cashier inappropriately conveys that you have a free reward under your account for a “free drink,” and asks if you would like it. Of course, says the customer, why not. Come to find out, that was untrue. Instead, the cashier redeemed the rewards you were saving up from your purchases with the intention of redeeming them for an entree, to give you the drink; which is altogether different than what she said at checkout. 2. Despite notifying corporate of the error, they failed to take action to correct and resolve, which is further bad customer service, and warrants this bad review. Customers beware!
Service: 1
Great GF bread
Atmosphere: 5
Food: 5
Service: 5
First visit to McAlister's in a while. Great visit - we'll be back when we're back in the area.
Atmosphere: 5
Food: 5
Service: 5
Since I work in the area, I frequently grab lunch from local spots, but my experience at this specific McAlister’s location was unacceptable. I waited 30 minutes for pre-made soup and a sandwich only to be given the wrong order with my name on the ticket. I called the location from my office as soon as I discovered this, and a gentleman gladly picked up the phone and listened to my issue before placing me on a permanent hold. I was on hold long enough for me to drive back to the restaurant and speak with someone in person. I finally received my order from the woman working the to-go line (Wednesday afternoon)—the same one who had called my name initially and handed me the wrong food—and with more rudeness than I personally could have mustered, especially had this error been my fault. These kinds of mistakes can happen, especially during the weekday lunch rush, but the way in which it was handled was off-putting, to say the least. Plus, a quick scan of other reviews shows that my experience was not an outlier. It was my first time at this location and will be my last.
Atmosphere: 1
Food: 2
Service: 1
Every-time i go there’s a long wait. The store is perpetually understaffed; it seems obvious that the owner doesn’t care about your time.
Atmosphere: 3
Food: 3
Service: 1
Seriously?? I see people working, it’s just all in slow motion. Seems like it would take more effort and energy to move that slow. Been waiting 30 minutes for a cup of chili. The god awful depressing music isn’t making matters any better.
Atmosphere: 5
Food: 5
Service: 1
It’s a chain but it hits. This location specifically has some amazing people working behind the counters, wish I could remember their names to shout them out specifically.
Atmosphere: 5
Food: 5
Service: 5
The place used to be good but now they charge extra for sides and sandwiches. Also the portions are smaller. Why do I need to pay for a particular side or sandwich ? It’s a sandwich shop!
Atmosphere: 1
Food: 1
Service: 1
Went to get supper and stood in line for 20 minutes before I finally gave up and went somewhere else. It was also like this a few months ago when I went. This is only at the location on Church Street Marietta GA. Other McAlister's have been great.
I went there for the T-mobile special. It took almost an hour from the time I ordered to the time it was ready. I ordered around 6:19 PM and I walked in at 6:33 pm and received it at 6:55 pm. They were all working hard but there didn't seem to a manager on duty. There was food piling up and the cashier kept taking orders instead of helping the guy bag the food. The food was meh as well. I got the salad. The avocado was fresh. There was zero flavor in the salad. the tortilla strips weren't crispy - those things you have to throw out every night because the moisture that is in the air makes them lose their crispness. Everything had no taste, just bland. The salad dressing was good. My very first and only time I'll go to McAlisters.
Restaurantji Recommends
The food is pretty darn good here! I had a jalapeno crunch turkey sandwich, half salad, half soup, a side of mac and cheese, it was all very tasty.
Atmosphere: 4
Food: 4
Service: 5
Tyra and Mac were the best at serving and helping guests. The Mediterranean salad and grilled chicken sandwich were delicious!
Ive been to many other eateries in the area, but this is my new favorite! Also, good size meals for the cost!
Check them out !
Atmosphere: 5
Food: 5
Service: 5
I had a super tough day at my doctor today, and Aasha was just the bright smiling light I needed! This was my first time eating here, and she was very personable, kind, and gave great suggests. Food was great and will definitely come back. Thank you so much Aasha!
Atmosphere: 5
Food: 5
Service: 5
Liz, Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Service is pleasant, place is clean, and usually not too busy. We waited about 10 minutes for our food, but no complaints! I had the Reuben and my wife had a wrap. My sandwich was good, but nothing special. The corned beef was sliced a little thick for my liking, but that’s simply preference. I also thought it was a little drier than it should be. Overall, nice visit, but I’ll try another sandwich next time. Update: I had the club during my next visit and enjoyed it more. Mac n cheese is pretty creamy, a little too creamy if you ask me…and if you’ve read this far, then you asked me and I told you! 😅
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ruben Combo
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