O'Charley's Restaurant & Bar

Good food,, but very Poor service! When we arrived around one o'clock we were seated quickly,, but it took several minutes for our server to arrive.. he had many tables,, so at that time I felt he deserved a little patience. When he arrived we ordered drinks and our food. Waited for 15 min. When he brought the food he explained my salad had to be remade because I had asked for less toppings and it was prepared incorrectly. When we finished our food and was ready to leave there was not a single server or hostess out on the floor! After a few minutes I went to the kitchen door to find someone who could find our server.

Been here dozens of times: never posted anything negative. I don’t expect a 5-star experience just a decent meal with decent service for a reasonable price.This location has been going downhill but I thought we’d give it a chance: BIG mistake.I promise, I will never return to O’Charley’s.Their prices have really gone up and I’m not going to spend my hard-earned money on poorly prepared food, shoddy and unprofessional service in an atmosphere that’s frankly a downer, yeah, as in depressing. Don’t go here to celebrate a birthday.I’m pretty sure the wait staff have never been trained. We weren’t made to feel welcome, I’ll say that. We had to ask for rolls. They were barely cooked. We had to wave down the server for refills. No smile. I didn’t see anyone smile. I hate to come down on the servers but management here clearly hasn’t got a grip on how customers are being treated.And don’t know what going on in the kitchen. At our table of six, one person ordered a fillet and it was not prepared correctly so it was returned to the kitchen. A solid 20 minutes later the manager showed up with the cooked meat on a bread plate and a cup of butter in a plastic togo container, turned over on the top of it like some bizarre garnish and said that we could have the steak for free. Oh gee thanks!This place is terrible and they don’t know how to run a restaurant. I’m so tired of hearing that something can’t be done because of “staff shortages.” I hope they go out of business so maybe a real restaurant will open here.

I went during an off time to see if the food was better this time and they have a new menu. Food was great. Service did not mess up our meal. Great overall. Will return sooner this time.

I was skeptical about visiting this location due to some of the previous reviews, but I went ahead and tried it out after my son's swim practice. I was pleased with my waitress (Katie E), she bro out fresh, hot rolls right away. She was managing multiple tables, but seemed to have everything under control - she was attentive and got our order correct (I added on a to-go)- I even gave her a 30% tip! The gave 4 stars because the place does need some upgrades. Will definitely return.

We have to drive a ways to get here, it used to be a treat. The last few times I've been here, it always smells - like dirty mop water is the best way I can describe it. The food quality has gone way down hill, including the rolls. I understand the worker shortages due to pay so in light of that, the service was the best part of my last experience. We don't want to give up on it, but I'm not sure when I'll be back.

My wife and I had a late lunch. She had some gift cards from last Christmas that I gave her as one of her presents. It is close by. So, was able to eat a good tasty meal and kept my money in my pocket. Good times, great times lets live them everyday.

Kid-friendliness: Kids are treated well. Troubles are with undisciplined parents.

Parking: Lots of spaces. 18 wheelers can get in and out easy.

Wheelchair accessibility: Will not be hard to get in and out. Will be easier than the 18 wheelers.

Excellent food and a lot of it ( we had the lunch combos. We both got the chicken tenders ( no one can beat their flavor) , I got the ribs, heavy on the sauce but the meat was fall off the bone good. He got the smothered chicken which he liked. There was way too much food, as each combo includes two sides. My loaded baked potato was perfect ( brought 1/2 home) and salad was delicious. He got the broccoli and rice which he said was very good.We brought the extras home and ate them for dinner. We used to bring our children here when they were young. It is wonderful to see my grandchildren now enjoying the same restaurant. Finally, the manager went out of her way to help me with my Christmas shopping, greatly appreciated!

We ordered fish and chips, a steak, and BBQ ribs. Was early for dinner, late for lunch on weekend. Waiter was nice, kept drinks filled, but never asked how we wanted our steaks cooked. Seemed distracted as short staffed and prepping for a big group. Steaks were medium to very well done. No sear. Would have liked medium rare. Said something but didn't send back as we don't waste food. Rest of meal good. Rolls are really good. But would not order steaks here again. Fish and chips and loaded baked potatoes were good.

Food took forever and then the salmon showed up raw. Ate about a quarter of it before I noticed I was eating raw fish. Hot on the outside and cold in the middle. Stay away from this place

My wife and I had the pleasure of dining with Dani and Jay this evening and they were an absolute delight. Dani was training Jay and both of them were really kind, engaging, and offered great conversation. The food came out hot, it tasted great, and a huge improvement. We would absolutely dine with Dani and Jay again if given the opportunity.

Stopped in for Lunch today. It was my first time dining at O’Charley’s . My server Jackson was super attentive. The manager Dawn stopped by and offered me free pie because it was my first time dining with them. They made me feel super welcome and the food was delicious. I will definitely be back in the future.

The loaded Mac N cheese was good but I didn’t like the size of the steak and baby back ribs was. I mean if you are going to charge me $24 for steak and Ribs, then the portions should be worth $24

The portions of the Steak and Ribs were not worth the amount I paid for

We had a bad experience at the last O'Charley's but they contacted me and asked me to come back, this time was much better. The Chicken Tenders were awesome! The Cobbler also was Amazing! Everything else was OK except for the Chicken nachos - not good, it had some chicken tenders cut up (they again, were good) but the the cheese wasn't even melted and very few other toppings. The Burger was good and huge but fries were cold.

The restaurant is definitely understaffed at present. Our experience was okay. I don't typically choose chain restaurants, but we were dining with out of town family. Another table was giving the wait staff such a hard time about their experience, and I was amazed at how calm and professional they were in a tough situation. Be prepared to wait a while for your food since the restaurant isn't properly staffed and be mindful that everyone working is truly trying their best.