I’m a big fan of Panera bread. I don’t go to this location usually, since it’s way far from me. Today, I was there. Hayden is very kind and thoughtful. Thank you, Hayden for your excellent service.
Food: 5
Service: 5
behnam1856
Not be able to take orders over the phone is unacceptable
K B
This Panera location is consistently understaffed, leading to long wait times and poor customer service. Today, I ordered two mac and cheeses to go, and it took 25 minutes to receive my food. The employees seemed disengaged and frustrated, and their attitude reflected in their service. The woman next to me had her order lost, and rather than assisting her, staff simply stated, “We don’t see it and can’t do anything.” This lack of accountability and customer care is disappointing. I hope corporate steps in to address these ongoing issues and improve the overall experience.
Atmosphere: 2
Food: 4
Service: 1
Simone Rahier
The manager, Jessika, is incredibly kind and thoughtful. DoorDash forgot my smoothie a couple weeks back. I came in person to order my usual today. After hearing about my smoothie, Jessika comped my whole lunch and apologized for the issue.
Zara Bevege
They were out of my favorite dishes, which is not an uncommon occurrence at this location, the drink station was soggy and damp as usual. Although the staff was lovely, the atmosphere was just alright and my food was just alright.
Atmosphere: 2
Food: 3
Service: 5
Isaiah Hammons
It's a pain when you order through the tablet but you can't get your drink because there's only one cashier and a line of people. No incentive to use the tablets
Paige D
Mac and cheese was cold which is wild cuz they’re just microwaving it
Jill F
This Panera is the perfect place to come with family, meet up with friends, and even complete work at in the afternoons! The food is delicious, and I love the different seasonal options. The staff here is SO friendly!! They are knowledgeable of the menu and can always answer my questions about different options. The staff also takes time preparing orders!! I've never had issues with receiving something I didn't order or a menu adaptation I requested not being honored. The quality preparation from staff and great food is worth any wait time! Panera also has AMAZING chocolate chip cookies!! I'd highly recommend surprising a friend with one of these or getting a batch for an event. 😊
Atmosphere: 5
Food: 5
Service: 5
Romi Clingen
Now they know this spinach and bacon souffle was left in the oven way too long. It's burned and superdry.
I guess it's my fault for not checking before I left. I'm so disappointed, but lesson learned.
Atmosphere: 5
Food: 2
Service: 3
leah
I'm not the one to be so rage filled to leave a bad review but man... I work around the area and yesterday and today I got food from this Panera. It will take an hour to get through the drive thru line. I placed my order online 15 minutes before and still had to wait another 20 mins to even get my food in store pickup. There were plenty of employees and the only two I saw hustling was the poor girl at the soup counter and a dude packing the orders. They seemed very stressed out and I saw other employees standing twiddling their thumbs. Not only that... THEY PUT ONE SLICE OF AVOCADO ON MY SANDWICH! I'm hungry and I already wasted half of my lunch break, and I even ordered ahead! Do not come here if you dont have the time to sit and wait 30-40 minutes for a bowl of watery soup and a half assed sandwich.
I mean it's a freaking sandwich for God sakes. Why does it need to cost $13 and you only get a bag of chips which is barely even filled. drink doesn't come with your meal.. Order a large chili. And they only fill it up to the bottom 1/3 of the bowl. Rip off...
Atmosphere: 2
Food: 1
Service: 3
lindsay t
I had a wonderful visit today for a to go order- just have to shout out Jessika the manager for being SO SWEET to me today, it really goes a long way. The rest of the staff was super sweet as well. Thank you all!!!!! <333
Atmosphere: 5
Food: 5
Service: 5
kathy hammock
Excellent service , great salads. I did get them to go. I inquired regarding dressings, was told they always put them on the side for to go salads . When I got them home, I had no dressing. The Mediterranean salad with grains and hummus is so good, it does well without dressing. But missed that "pop" that the dressing brings out.
Atmosphere: 5
Food: 5
Service: 5
Melina R
Food was mid for the time I had to wait, and some lady was clipping her toe nails in front on me while I ate….
Atmosphere: 1
Food: 2
Service: 2
L W
I have ordered online at The Avenue location several times. They are very unreliable! Most of the time when I go there, they have no clue about any order, then they make it at that time, and I have to wait 10-15 minutes! What is the use of ordering online then???? Horrible and lazy staff.
I’m a big fan of Panera bread. I don’t go to this location usually, since it’s way far from me. Today, I was there. Hayden is very kind and thoughtful. Thank you, Hayden for your excellent service.
Food: 5
Service: 5
Not be able to take orders over the phone is unacceptable
This Panera location is consistently understaffed, leading to long wait times and poor customer service. Today, I ordered two mac and cheeses to go, and it took 25 minutes to receive my food. The employees seemed disengaged and frustrated, and their attitude reflected in their service. The woman next to me had her order lost, and rather than assisting her, staff simply stated, “We don’t see it and can’t do anything.” This lack of accountability and customer care is disappointing. I hope corporate steps in to address these ongoing issues and improve the overall experience.
Atmosphere: 2
Food: 4
Service: 1
The manager, Jessika, is incredibly kind and thoughtful. DoorDash forgot my smoothie a couple weeks back. I came in person to order my usual today. After hearing about my smoothie, Jessika comped my whole lunch and apologized for the issue.
They were out of my favorite dishes, which is not an uncommon occurrence at this location, the drink station was soggy and damp as usual. Although the staff was lovely, the atmosphere was just alright and my food was just alright.
Atmosphere: 2
Food: 3
Service: 5
It's a pain when you order through the tablet but you can't get your drink because there's only one cashier and a line of people. No incentive to use the tablets
Mac and cheese was cold which is wild cuz they’re just microwaving it
This Panera is the perfect place to come with family, meet up with friends, and even complete work at in the afternoons! The food is delicious, and I love the different seasonal options. The staff here is SO friendly!! They are knowledgeable of the menu and can always answer my questions about different options. The staff also takes time preparing orders!! I've never had issues with receiving something I didn't order or a menu adaptation I requested not being honored. The quality preparation from staff and great food is worth any wait time!
Panera also has AMAZING chocolate chip cookies!! I'd highly recommend surprising a friend with one of these or getting a batch for an event. 😊
Atmosphere: 5
Food: 5
Service: 5
Now they know this spinach and bacon souffle was left in the oven way too long. It's burned and superdry.
I guess it's my fault for not checking before I left. I'm so disappointed, but lesson learned.
Atmosphere: 5
Food: 2
Service: 3
I'm not the one to be so rage filled to leave a bad review but man... I work around the area and yesterday and today I got food from this Panera. It will take an hour to get through the drive thru line. I placed my order online 15 minutes before and still had to wait another 20 mins to even get my food in store pickup. There were plenty of employees and the only two I saw hustling was the poor girl at the soup counter and a dude packing the orders. They seemed very stressed out and I saw other employees standing twiddling their thumbs. Not only that... THEY PUT ONE SLICE OF AVOCADO ON MY SANDWICH! I'm hungry and I already wasted half of my lunch break, and I even ordered ahead! Do not come here if you dont have the time to sit and wait 30-40 minutes for a bowl of watery soup and a half assed sandwich.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I mean it's a freaking sandwich for God sakes. Why does it need to cost $13 and you only get a bag of chips which is barely even filled. drink doesn't come with your meal.. Order a large chili. And they only fill it up to the bottom 1/3 of the bowl. Rip off...
Atmosphere: 2
Food: 1
Service: 3
I had a wonderful visit today for a to go order- just have to shout out Jessika the manager for being SO SWEET to me today, it really goes a long way. The rest of the staff was super sweet as well. Thank you all!!!!! <333
Atmosphere: 5
Food: 5
Service: 5
Excellent service , great salads. I did get them to go. I inquired regarding dressings, was told they always put them on the side for to go salads . When I got them home, I had no dressing. The Mediterranean salad with grains and hummus is so good, it does well without dressing. But missed that "pop" that the dressing brings out.
Atmosphere: 5
Food: 5
Service: 5
Food was mid for the time I had to wait, and some lady was clipping her toe nails in front on me while I ate….
Atmosphere: 1
Food: 2
Service: 2
I have ordered online at The Avenue location several times. They are very unreliable! Most of the time when I go there, they have no clue about any order, then they make it at that time, and I have to wait 10-15 minutes! What is the use of ordering online then???? Horrible and lazy staff.
Atmosphere: 3
Food: 3
Service: 1
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