They had a positive attitude, the barista crew were the best, the drinks are amazing and the food is warm and made with love
Atmosphere: 5
Food: 5
Service: 5
Pragati Chaudhry
I have been a loyal customer of the Johnson Ferry Starbucks for years, and I’ve always appreciated the warm and courteous service from baristas like Bijon and Said, who go above and beyond to make customers feel welcome. However, my experience on Saturday, December 21, left me very disappointed, largely due to the actions of a newer barista.
I arrived at 7:45 PM, 15 minutes before closing, and was kindly greeted by Bijon and Said, who assured me I could place my order despite the impending closing time. Their professionalism and positive attitude were consistent with the excellent service I’ve come to expect. After placing my order, I went to use the restroom, only to find an awkwardly placed broom in one and a mop in the other. It was a very clumsy and unsightly setup, unbefitting of Starbucks’ usual standards.
When I came out to collect my drink, at the far end from the restrooms, this barista, who I believe is relatively new to the team and has noticeable ear gauges, followed me to the drink pickup area. To my surprise, he raised his voice and said, “Ma’am, when you see the restroom like that, it means it’s closed!” His tone and approach were both unprofessional and unnecessary. It was uncomfortable and disappointing, especially given that the restroom was not properly marked as closed.
This incident marred what would have otherwise been a pleasant visit. I encourage the management to ensure all employees prioritize customer experience and maintain the high standards I know this location is capable of achieving. There is a way of closing procedures and all stores handle them courteously, please see this batista can be trained accordingly.
Atmosphere: 5
Food: 5
Service: 5
CHiNO
If u wanna wait in line until they decide to serve this is the place .no rush service this is not Starbucks type of service . There was a lady waiting 20 min right next to me .
Atmosphere: 1
Food: 4
Service: 1
Shamra “ShamraRachel” Griffin
Always friendly and nice!! Fast thorough service every visit!
Atmosphere: 5
Food: 5
Service: 5
Abdelkarim Aboulaidi
I was waiting to call for my drink so no one call I ask for my drink was ready but there is no name so when I place order she ask me about my name later all drink has name except my I ask manager why she give me excuses I told her this this discrimination also she so rude me
Atmosphere: 1
Food: 1
Service: 1
Darby Caffrey
My bacon and gouda sandwich was excellent this morning. I can tell it was made with love.
Atmosphere: 5
Food: 5
Service: 5
Rom Krig
The best SB location I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
Skandalo dj martinez
They're very kind.
Atmosphere: 5
Service: 5
6rchy boi
They stiff you alot on the ice in the drinks.. I asked for light ice and the cup was HALF FULL OF ICE!!
It's a nice Starbucks. The baristas really know their thing and treat you fairly, nothing super fancy but it's nice. Got a drive thru, outdoor seating, smaller lobby but that's 'usually' not a problem.. I say that, because, there's Dickerson Middle School just down the road. On school days come mid-afternoon expect this location to get bombarded by a bunch of bopping tweens getting their afternoon caffeine buzz.. 'nough said. Choose your timing wisely.
Atmosphere: 2
Food: 5
Service: 4
Patrick Mccue (Sean)
They love the pups
Atmosphere: 5
Food: 5
Service: 5
Allen Bell
This is the most inefficient operation I think I've seen in a long time. Quality has degraded terriblly. They have no recognition of the customer.
Atmosphere: 1
Service: 1
Brenda Tax
Best experience the young lady was very nice and have my food fast
Kenneth Sherrill
Nice Starbucks. Great outdoor sitting area, very friendly
They had a positive attitude, the barista crew were the best, the drinks are amazing and the food is warm and made with love
Atmosphere: 5
Food: 5
Service: 5
I have been a loyal customer of the Johnson Ferry Starbucks for years, and I’ve always appreciated the warm and courteous service from baristas like Bijon and Said, who go above and beyond to make customers feel welcome. However, my experience on Saturday, December 21, left me very disappointed, largely due to the actions of a newer barista.
I arrived at 7:45 PM, 15 minutes before closing, and was kindly greeted by Bijon and Said, who assured me I could place my order despite the impending closing time. Their professionalism and positive attitude were consistent with the excellent service I’ve come to expect. After placing my order, I went to use the restroom, only to find an awkwardly placed broom in one and a mop in the other. It was a very clumsy and unsightly setup, unbefitting of Starbucks’ usual standards.
When I came out to collect my drink, at the far end from the restrooms, this barista, who I believe is relatively new to the team and has noticeable ear gauges, followed me to the drink pickup area. To my surprise, he raised his voice and said, “Ma’am, when you see the restroom like that, it means it’s closed!” His tone and approach were both unprofessional and unnecessary. It was uncomfortable and disappointing, especially given that the restroom was not properly marked as closed.
This incident marred what would have otherwise been a pleasant visit. I encourage the management to ensure all employees prioritize customer experience and maintain the high standards I know this location is capable of achieving. There is a way of closing procedures and all stores handle them courteously, please see this batista can be trained accordingly.
Atmosphere: 5
Food: 5
Service: 5
If u wanna wait in line until they decide to serve this is the place .no rush service this is not Starbucks type of service . There was a lady waiting 20 min right next to me .
Atmosphere: 1
Food: 4
Service: 1
Always friendly and nice!! Fast thorough service every visit!
Atmosphere: 5
Food: 5
Service: 5
I was waiting to call for my drink so no one call I ask for my drink was ready but there is no name so when I place order she ask me about my name later all drink has name except my I ask manager why she give me excuses I told her this this discrimination also she so rude me
Atmosphere: 1
Food: 1
Service: 1
My bacon and gouda sandwich was excellent this morning. I can tell it was made with love.
Atmosphere: 5
Food: 5
Service: 5
The best SB location I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
They're very kind.
Atmosphere: 5
Service: 5
They stiff you alot on the ice in the drinks.. I asked for light ice and the cup was HALF FULL OF ICE!!
Atmosphere: 3
Food: 2
Service: 2
They're very kind.
Atmosphere: 5
Service: 5
Restaurantji Recommends
It's a nice Starbucks. The baristas really know their thing and treat you fairly, nothing super fancy but it's nice. Got a drive thru, outdoor seating, smaller lobby but that's 'usually' not a problem..
I say that, because, there's Dickerson Middle School just down the road. On school days come mid-afternoon expect this location to get bombarded by a bunch of bopping tweens getting their afternoon caffeine buzz.. 'nough said. Choose your timing wisely.
Atmosphere: 2
Food: 5
Service: 4
They love the pups
Atmosphere: 5
Food: 5
Service: 5
This is the most inefficient operation I think I've seen in a long time. Quality has degraded terriblly. They have no recognition of the customer.
Atmosphere: 1
Service: 1
Best experience the young lady was very nice and have my food fast
Nice Starbucks. Great outdoor sitting area, very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinach Feta & Egg White Wrap, Sausage Cheddar & Egg Sandwich, Double-Smoked Bacon Cheddar & Egg Sandwich
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