Lili was amazing! Very patient and knowledgeable. She made me feel valued immediately!
Atmosphere: 5
Food: 5
Service: 5
Amanda Monello
This is a great Starbucks location and convenient when you’re shopping at Target. Staff was great and they were very very busy, but had a system in place so I didn’t wait long to get two coffees and head out!
Atmosphere: 4
Service: 5
Jessica Witcher
Drive through was relatively fast around 10:00am despite it being a really long line. Barista who took my order and handed me my drink were both very pleasant and friendly!
Atmosphere: 5
Food: 5
Service: 5
Erica Jack
Worker wants to be rude to me for picking up my mobile order at the time that it said it would be ready in the app. Rude environment. Will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Veeraj Chaudhry
Something’s Off With the Management Here
I usually enjoy Starbucks for its friendly vibe and professionalism, but this Woodlawn Square location feels very different. The atmosphere is tense, and the manager seems quick to criticize rather than help. I saw an interaction that made several customers uncomfortable — instead of handling things calmly, the manager reacted in a way that felt unnecessary and embarrassing for everyone involved.
It’s disappointing to see that kind of energy coming from leadership. Cleanliness and hospitality go hand in hand, but here it feels like neither is being prioritized. Definitely hoping corporate steps in to reestablish the respectful environment Starbucks is known for.
Atmosphere: 1
Food: 1
Service: 1
J Lee
Poor customer service.
Atmosphere: 2
Food: 3
Service: 1
Piper Christman
i ordered a hot tea and it was boiling hot and burned the roof of my mouth and i called the store with this and the manager did nothing to help
Atmosphere: 1
Food: 1
Service: 1
Lauren Dennis
Waited in the drive-through line for about 15 minutes, and nobody ever took my order. When I left the drive-through, it didn’t appear that there was anybody working in the building. Horrible service and I won’t be coming back!
Service: 1
Peyton
Slowest Starbucks EVER!
kariny r.
Worse Starbucks around!!!! Drive thru line is insane, staff is so RUDE, same your self sometime and drive to the one down the street on paper mill rd
I usually enjoy Starbucks, but this one left a bad taste in my mouth—and not because of the coffee. The manager here seems to think saying “no ice” is some kind of trigger word for an extra fee. I’ve never once had this happen at other stores. It’s a shame because the staff themselves aren’t the problem, but the policy here makes me avoid this store altogether.
Holistic alchemies
I’ve been drinking Starbucks for years, and I know what the policies are. At this location, the manager is inventing their own rule: the moment you ask for no ice, you’re charged more—even on drinks that Starbucks has never allowed that surcharge on, like coffee or chai. When this “charge” first appeared, it was only connected to refreshers, and only if someone wanted extra base. That’s not what’s happening here.
Atlanta Reviewer
I’ve been a loyal Starbucks customer for years, but recently I’ve noticed a concerning practice at this location. Some of the baristas (under direction of manager) have started charging a flat upcharge when customers request no ice. They don’t ask if you’d like more base or space—just an automatic charge. And this charge is for non refresher drinks too, which was NEVER done before.
This is not consistent with Starbucks policy and feels like a disservice to customers who value the brand’s usual flexibility and transparency. It creates confusion, frustration, and a sense of unfairness for those of us who expect the same level of service we receive at other Starbucks locations.
Starbucks corporate should really take note of what’s happening here, because practices like this undermine the customer trust and loyalty that the brand has built over time.
Lili was amazing! Very patient and knowledgeable. She made me feel valued immediately!
Atmosphere: 5
Food: 5
Service: 5
This is a great Starbucks location and convenient when you’re shopping at Target. Staff was great and they were very very busy, but had a system in place so I didn’t wait long to get two coffees and head out!
Atmosphere: 4
Service: 5
Drive through was relatively fast around 10:00am despite it being a really long line. Barista who took my order and handed me my drink were both very pleasant and friendly!
Atmosphere: 5
Food: 5
Service: 5
Worker wants to be rude to me for picking up my mobile order at the time that it said it would be ready in the app. Rude environment. Will not return to this location.
Atmosphere: 1
Food: 1
Service: 1
Something’s Off With the Management Here
I usually enjoy Starbucks for its friendly vibe and professionalism, but this Woodlawn Square location feels very different. The atmosphere is tense, and the manager seems quick to criticize rather than help. I saw an interaction that made several customers uncomfortable — instead of handling things calmly, the manager reacted in a way that felt unnecessary and embarrassing for everyone involved.
It’s disappointing to see that kind of energy coming from leadership. Cleanliness and hospitality go hand in hand, but here it feels like neither is being prioritized. Definitely hoping corporate steps in to reestablish the respectful environment Starbucks is known for.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service.
Atmosphere: 2
Food: 3
Service: 1
i ordered a hot tea and it was boiling hot and burned the roof of my mouth and i called the store with this and the manager did nothing to help
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive-through line for about 15 minutes, and nobody ever took my order. When I left the drive-through, it didn’t appear that there was anybody working in the building. Horrible service and I won’t be coming back!
Service: 1
Slowest Starbucks EVER!
Worse Starbucks around!!!! Drive thru line is insane, staff is so RUDE, same your self sometime and drive to the one down the street on paper mill rd
Restaurantji Recommends
Good staff
Atmosphere: 4
Food: 5
Service: 5
I usually enjoy Starbucks, but this one left a bad taste in my mouth—and not because of the coffee. The manager here seems to think saying “no ice” is some kind of trigger word for an extra fee. I’ve never once had this happen at other stores. It’s a shame because the staff themselves aren’t the problem, but the policy here makes me avoid this store altogether.
I’ve been drinking Starbucks for years, and I know what the policies are. At this location, the manager is inventing their own rule: the moment you ask for no ice, you’re charged more—even on drinks that Starbucks has never allowed that surcharge on, like coffee or chai. When this “charge” first appeared, it was only connected to refreshers, and only if someone wanted extra base. That’s not what’s happening here.
I’ve been a loyal Starbucks customer for years, but recently I’ve noticed a concerning practice at this location. Some of the baristas (under direction of manager) have started charging a flat upcharge when customers request no ice. They don’t ask if you’d like more base or space—just an automatic charge. And this charge is for non refresher drinks too, which was NEVER done before.
This is not consistent with Starbucks policy and feels like a disservice to customers who value the brand’s usual flexibility and transparency. It creates confusion, frustration, and a sense of unfairness for those of us who expect the same level of service we receive at other Starbucks locations.
Starbucks corporate should really take note of what’s happening here, because practices like this undermine the customer trust and loyalty that the brand has built over time.
It’s soooooo goodddddd
Atmosphere: 5
Food: 5
Service: 5
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