This review I’m sure will get a generic Starbucks response saying “We are sorry..”. I have been going to Starbucks for 20+ years. I am now never going. The locations in this area are all horribly managed. The employees are running around crazy because Starbucks needs to make sure their CEO can fly everyday to work.
Absolutely ZERO reason to go to Starbucks any more. 5 years ago these stores were the best. Now they all suck.
Hey Starbucks, look at your management and senior leaders.
Wynema Barber
Half hour just to get a drink. Really?
Love on you
Olivia is the best barista there. I have a complicated drink and she made it perfectly! I go to mini Starbucks and she is the best Barista hands-down
Joe Taragowski
Hit/miss.
Some days it's perfect.
Some days (today) you get a completely different drink that you only find out about once it cools to 200 degrees. Just wasn't expecting burnt pike. That'll wake you up.
I'll slowly update my review based on my next visit, and subsequent visit.
Pro tip: suffer the burn and try your drink before you leave.
Hans Kraeger
Manager needs to better support employees and customers. Severely understaffed.
Dan Weiss
It took 12 minutes for my low-fat grande latte. #unacceptable
Laura Baltrunas
Horrible experience! Waiting time for a regular Americano 25 minutes. It was not a coffee rather than a liquid after the washed coffee dish. Employees were trying I guess, maybe management sucks…
Bryce C
Ordered a grande pike coffee from drive through, and when I drank it I found it was only water plus light cream. I was on a trip so I called the store for refund. Was told they cannot refund and asked me to come back. What a solution!
Kjd77
This store needs more employees. Every time I come and get my drink, there seems to be less and less employees working there. It’s either because they don’t show up or call out last minute. The people there are friendly people, but the way the store is managed needs to change. There shouldn’t be 3 members on staff during a 12 pm peak rush. I know this because I have been coming in everyday and notice how busy the store gets due to a lack of workers.
The owners need to understand the algorithm of when customers are coming in. It was exhausting to see customers get mad for waiting in the Starbucks drive through for that long. This one lady complained how it took forever to get her drink at drive through. I encourage the owners to hire more workers and fire the workers that are calling off last minute. There should be a worker at each station and not a worker managing 2-3 things at the same time. I even heard some of the customers question this method. There needs to be some sort of investigation of how this store is manage. I love Starbucks and the people there are really nice, but something got to change at 1207 Johnson Ferry Road, Marietta, Georgia.
Penelope
LET ME TELL YOU ABOUT JAKE. probably the rudest employee i’ve ever met anywhere. if you ever go to the starbucks at Woodlawn look out for her. she wears a pin that says he/him but is clearly born a girl and sounds like one. she has short blond/brown hair and is small to medium sized. if you see her, RUN!!!! anyways i ordered a sandwich and they were out, so they wrote it on a bag and i brought it back to the counter to order something else. jake and another (very nice) lady were there and the other lady kindly let me order a new sandwich. however, after about half an hour my sandwich was still not out so i went up to the counter to ask about it. by the way nice lady wasn’t here anymore so i asked a nice man. while i was explaining the situation to him, jake rudely barged into the conversation. i said “i ordered another sandwich” and jake goes “you have to tell me which sandwich baby!” keep in mind i am 18 and jake is no older than 25. i go over to the sandwich to remember the name of the one i ordered, and jake is still yelling at me to tell her the name of the sandwich. when i come back, i accidentally combined the names of two sandwiches and BOY DID THAT SET JAKE OFF! she loudly and rudely goes “those are two different sandwiches baby” i was kinda confused and before i could talk she said it again. i went back and got the right name and she finally made my sandwich. but do people not have patience anymore? the whole interaction was 30 seconds long and i don’t know why she expected me to have the whole menu memorized word for word. please fire Jake she is just insanely rude and passive aggressive
This is the worst store for waiting for drinks. Came thru drive thru to place an order and since I was waiting put in the mobile order— it tells me after it is going to be 15 min and had no way to cancel the order. I was just one behind in the drive thru. It wasn’t like it was wrapped around the building. Do not go to this store until they can get their orders under control. Always a backup and regretted giving them a chance today.
Ben Levin
This is by far the worst Starbucks in the area. Slow, dirty, and they will, without fail, somehow mess up your drink order.
L C
I don’t know how Starbucks found this many miserable people to work at one location, truly impressive. Almost as impressive as waiting 30+ minutes for a cup of coffee. What a joke
Alberto Maywether
My wife has been a customer here for going on 5+ years. She drives out of the way to come here because it's her favorite. They have always had incredible customer service and we love the baristas who greet us at the window. Just a few days ago, she went through the line and the woman on the speaker was snappy, rude and even got her drink wrong. She gets to the window and finds out the rude woman was the MANAGER of the store. Good luck keeping your good reputation and reviews when this is going on.
Mrs. Linda Bell
They had a positive attitude, the barista crew were the best, the drinks are amazing and the food is warm and made with love
This review I’m sure will get a generic Starbucks response saying “We are sorry..”. I have been going to Starbucks for 20+ years. I am now never going. The locations in this area are all horribly managed. The employees are running around crazy because Starbucks needs to make sure their CEO can fly everyday to work.
Absolutely ZERO reason to go to Starbucks any more. 5 years ago these stores were the best. Now they all suck.
Hey Starbucks, look at your management and senior leaders.
Half hour just to get a drink. Really?
Olivia is the best barista there. I have a complicated drink and she made it perfectly! I go to mini Starbucks and she is the best Barista hands-down
Hit/miss.
Some days it's perfect.
Some days (today) you get a completely different drink that you only find out about once it cools to 200 degrees. Just wasn't expecting burnt pike. That'll wake you up.
I'll slowly update my review based on my next visit, and subsequent visit.
Pro tip: suffer the burn and try your drink before you leave.
Manager needs to better support employees and customers. Severely understaffed.
It took 12 minutes for my low-fat grande latte.
#unacceptable
Horrible experience! Waiting time for a regular Americano 25 minutes. It was not a coffee rather than a liquid after the washed coffee dish. Employees were trying I guess, maybe management sucks…
Ordered a grande pike coffee from drive through, and when I drank it I found it was only water plus light cream. I was on a trip so I called the store for refund. Was told they cannot refund and asked me to come back. What a solution!
This store needs more employees. Every time I come and get my drink, there seems to be less and less employees working there. It’s either because they don’t show up or call out last minute. The people there are friendly people, but the way the store is managed needs to change. There shouldn’t be 3 members on staff during a 12 pm peak rush. I know this because I have been coming in everyday and notice how busy the store gets due to a lack of workers.
The owners need to understand the algorithm of when customers are coming in. It was exhausting to see customers get mad for waiting in the Starbucks drive through for that long. This one lady complained how it took forever to get her drink at drive through. I encourage the owners to hire more workers and fire the workers that are calling off last minute. There should be a worker at each station and not a worker managing 2-3 things at the same time. I even heard some of the customers question this method. There needs to be some sort of investigation of how this store is manage. I love Starbucks and the people there are really nice, but something got to change at 1207 Johnson Ferry Road, Marietta, Georgia.
LET ME TELL YOU ABOUT JAKE. probably the rudest employee i’ve ever met anywhere. if you ever go to the starbucks at Woodlawn look out for her. she wears a pin that says he/him but is clearly born a girl and sounds like one. she has short blond/brown hair and is small to medium sized. if you see her, RUN!!!! anyways i ordered a sandwich and they were out, so they wrote it on a bag and i brought it back to the counter to order something else. jake and another (very nice) lady were there and the other lady kindly let me order a new sandwich. however, after about half an hour my sandwich was still not out so i went up to the counter to ask about it. by the way nice lady wasn’t here anymore so i asked a nice man. while i was explaining the situation to him, jake rudely barged into the conversation. i said “i ordered another sandwich” and jake goes “you have to tell me which sandwich baby!” keep in mind i am 18 and jake is no older than 25. i go over to the sandwich to remember the name of the one i ordered, and jake is still yelling at me to tell her the name of the sandwich. when i come back, i accidentally combined the names of two sandwiches and BOY DID THAT SET JAKE OFF! she loudly and rudely goes “those are two different sandwiches baby” i was kinda confused and before i could talk she said it again. i went back and got the right name and she finally made my sandwich. but do people not have patience anymore? the whole interaction was 30 seconds long and i don’t know why she expected me to have the whole menu memorized word for word. please fire Jake she is just insanely rude and passive aggressive
Restaurantji Recommends
This is the worst store for waiting for drinks. Came thru drive thru to place an order and since I was waiting put in the mobile order— it tells me after it is going to be 15 min and had no way to cancel the order.
I was just one behind in the drive thru. It wasn’t like it was wrapped around the building. Do not go to this store until they can get their orders under control. Always a backup and regretted giving them a chance today.
This is by far the worst Starbucks in the area. Slow, dirty, and they will, without fail, somehow mess up your drink order.
I don’t know how Starbucks found this many miserable people to work at one location, truly impressive. Almost as impressive as waiting 30+ minutes for a cup of coffee. What a joke
My wife has been a customer here for going on 5+ years. She drives out of the way to come here because it's her favorite. They have always had incredible customer service and we love the baristas who greet us at the window. Just a few days ago, she went through the line and the woman on the speaker was snappy, rude and even got her drink wrong. She gets to the window and finds out the rude woman was the MANAGER of the store. Good luck keeping your good reputation and reviews when this is going on.
They had a positive attitude, the barista crew were the best, the drinks are amazing and the food is warm and made with love
Atmosphere: 5
Food: 5
Service: 5
Loading...