Sugar Benders Bakery

I absolutely despise businesses that value money over quality, have poor communication skills and fail to be honest and acknowledge if something is out of their skill set.

September 13th I called the shop regarding this order and style of cupcakes. Additionally, that same day I was asked to send a picture of the style of cupcakes to which I asked can they do this and I was assured that they can and that it will be $60 for a dozen even though I I only needed eight, however I figured their policy doesn’t allow for cupcake orders to be under a dozen so, I didn’t take any issue.

Today I excitedly picked up the cupcakes and to my shock and immense disappointment received the below (reference pictures). The girl at the counter stated that my daughters’ name was too long to which I stated that she have called me and informed me of this matter, but she didn’t. I proceeded to inform her that she didn’t even give me the chance to explore different options.

This is absolutely not what I asked for and when I showed others they immediately said I should get my money back and that this looks as if little kids made these cupcakes and I agree!

I wished I would’ve taken a picture of the middle row that had my daughters name in ugly, uneven letters stenciled onto the cupcakes, before the girl offered to try to fix it by writing her name in cream, but it still is unsightly. It’s not pretty, at all!

This is for my daughter’s 19th birthday and this is also her first year in college, too! So, I wanted something extra special.

Businesses such as these should never take lightly such orders, especially for birthdays. Unfortunately, my daughter’s birthday is tomorrow!

This was my first and will be my last time ever utilizing their service.

They’ve done the birthday cakes for my family for many years. Always amazingly decorated and delicious! Amazing bakery!

Atmosphere: 5

Food: 5

Service: 5

Always order my custom cakes from this bakery and they always do a great job.

Atmosphere: 4

Food: 5

Service: 5

We had a special cake made for our grandson’s birthday. It was a specialized design. It looked perfect and tasted even better!

Atmosphere: 5

Food: 5

Service: 5

i found this bakery on instagram and she was so friendly throughout the whole process of me trying to place my order. she answered all of my questions and most importantly, the cake looked and tasted amazing. my little brother loved his birthday cake and i definitely plan on ordering again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Cakes, Custom Birthday Cake

We use them for epic sculpted cakes for my son’s birthdays and around the holidays but my husband called and got a gluten free cake for my birthday. It was soooooo good! Thanks Sugar Benders!

Dietary restrictions: Gluten free

Food: 5

Recommended dishes: Birthday Cake

Got a custom Trolls themed cake for my daughters 6th birthday. It looks fantastic and my daughter loved it. Would definitely order cakes from Sugar Benders again.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Birthday Cake

Great cakes! Get all our kids birthday party cakes from here. All our guests love them. Have my order in for the next kids birthday.

Atmosphere: 5

Food: 5

Service: 5

Do NOT hire her for any events! The owner Elira is extremely unprofessional. She will take your deposit and ignore your messages and phone calls. She left my cake tilted almost falling off the table and then blocked my instagram during my event. I tried to get in touch with her and couldn’t so I posted this review on my instagram stories and ended up getting a threat text from Elira saying racist slurs and cursing me out from another number. Her work is not good either and the cake was very mid. I would recommend going to a more professional bakery since hers doesn’t even have chairs or tables to sit at. She has a complete empty bakery that’s really ghetto if I’m being honest and your best bet would be going to Kroger, Publix or anybody else really. Not worth supporting a small business that steals your money and has your wedding cake tip over on the biggest day of your life. The photo I uploaded is after 30 minutes after she dropped the cake off. Now imagine how it looked 3-4 hours later… it was completely off of the table and falling apart. Literally the most humiliating part of my event was my cake because of the disgusting racist owner who blocked my socials after messing up my cake and receiving payment. Total scammer!!!!

Atmosphere: 1

Food: 1

Service: 1

I have been ordering with this company for the past 7 years and honestly, This is the only company I trust with delivering beyond exceptional cakes... My gosh! Not only are the designs.. "EXACT" to what you ask for... But they are always soooooo delicious!The customer service is wonderful, And I am happy to always shop with this company!DO NOT HESITATE ... you will be so happy :)Alexus Marieoxo

Atmosphere: 5

Food: 5

Service: 5

I ordered individual pies for a baby shower and they were a hit. The crust melted in your mouth and what’s a pie without a great crust?? Ordering holiday pies next….

Food: 5

Service: 5

Such wonderful cakes and a pleasure to work with.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Cakes

Sugar Benders created a beautiful Harry Potter themed birthday cake and cookies for my Daughter’s 7th Birthday. As always they do an amazing job.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Cakes, Wedding Cake, Cookies

They did such a great job making a custom cake for my mom’s birthday!! She’s a crime junkie and absolutely loved it. It tasted great too?

I used Sugar Benders Bakery for my mom's 60th birthday party. She had a 1960s decade themed party and wanted the cake to match. I sent them an couple inspiration pictures and could not have been more pleased with the result! The detail on the cake was amazing and held up really well for the party being outside in August. The cake tasted incredible as well! I would highly recommend Sugar Benders Bakery for any event!