Tropical Smoothie Cafe

Waited in line for 10 minutes for a smoothie only to be told oh that’s your smoothie right there, I’m waiting patiently not trying to be impatient and suddenly someone who didn’t take my order ask what is he waiting for? Another girl ask what’d you order , I tell her and she says “They just put a random name for your order” keep in mind the girl who took my order asked my name and knew my order and never said anything. The name for the customer was “gin” a female name and I’m a male 🤔

Food: 3

Service: 1

Food was good!! Smoothie was made just right! Customer service 10/10. I wanted to go back to the one in Atlanta but decided to give the closer location a try.

Atmosphere: 5

Food: 5

Service: 5

Literally the worker was talking and running her mouth with the mail associate while washing dishes as if a paying customers time is not valuable. They didn’t greet me, say hello or anything… then caught an attitude because I didn’t engage conversations with their cashier. She sat my drink down rudely.. now you see how it feels to be rude! Get a new job, if you don’t like yours! Go somewhere else! Your time will be wasted just sitting and standing there while they talk about Starbucks and Dunkin’ Donuts.

Atmosphere: 1

Food: 1

Service: 1

I had an awesome experience. Easy to park and as soon as i walked in the menu was visible. The bowls are soo delicious, your mouth waters just by reading the ingredients. I asked the cashier for suggestions on texture and what i should add, he recommended extra granola & it turned out sooo delicious! I got the Chia Oatmeal Pudding. Will come back everything was 10/10!

Atmosphere: 5

Food: 5

Service: 5

We came in this morning and my coworker and I placed an order. Jetty punch for me add banana and Pomegranate plunge for my coworker no banana add mango. My coworker is allergic to bananas and when he gave us our order…. He labeled them wrong and my coworker is now in the ER due to being given bananas. He seemed to be the only one there. 5/30/2025 at 7:58 am.

Atmosphere: 4

Food: 1

Service: 1

I have been a consistent customer at this location for almost a year now (3-4 times a weeks on many weeks). This place used to be spot on and friendly. The last 2-3 months it has rapidly decline. The consistency of the food/smoothies shows the lack of effort. The food in particular you can tell has no effort put in to making it.

The biggest issue is the lack of communication by the staff. No one speaks when you come in to pick up food, you’re not even acknowledged as existing. If your food is hiding behind the cubby, no one says a word to you. Often missing side items, not even a simple hello when anyone walks in. Will assume it’s bad management trickling down. You would think a face they see 2-4 times a week would get the bare minimum “hello”. I’ve stood there for 5 minutes before looking for my order, never spoken to, until finally finding it hiding behind the counter.

Atmosphere: 1

Food: 3

Service: 1

I like to order ahead in app and smoothie is ready when I walk in the door.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Island Green

Poor communication between store and delivery service. No one wants to take responsibility. Both failed on their part

I placed an order online like I usually do for the past year , my card was charged 4 times do to glitch in their system . I respectfully showed one of the employees me being charged 4 times for the same amount at tropical smoothie. She asked her manager Kevin what to do and he stated he cannot do anything about that although I showed the duplicated charges . I had no issue until I placed ANOTHER ORDER IN PERSON and it was correct. It’s trash everywhere outside of the front door to this location and is always a mess

Atmosphere: 1

Service: 1

Recommended dishes: Juice

Great place for breakfast that Will kill your hungry without the feeling your are to full

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sunrise Sunset Smoothie, Cheese Chicken

They closed the doors earlier than 9p and just sit out there watching people waiting

They closed the doors earlier than 9p and just sit out there watching people waiting

The Lavender Shimmer was horrible! It tasted like 2cups of sugar and medicine with a bad aftertaste. The associate allowed me to switch it to something else that I loved! She was very understanding and kind.

Parking: It’s easily assessable and plenty of parking spaces.

Atmosphere: 5

Service: 5

Recommended dishes: Sunshine Smoothie

I tried to DoorDash food today and my dasher sends pictures in regards to the location not being open ! Clearly states on website that it’s open at 7 ! This isn’t the first time I showed up and no one is there . I guess it’s hard finding good help these days but just to save you a headache and a delay from work choose another location for time and traffic sake !

Atmosphere: 3

Food: 3

Service: 1

Well this location usually does me good but I went there last night 10/14 and I was told at 8:31 the food side was closed which is why I couldn’t get my smoothie bowl…………… you guys close at 9 not to be a Karen but smoothie king would definitely have made that bowl if the order was placed at 8:59. I came here hoping to satisfy my need of a Greek yogurt smoothie bowl and instead left with a disappointing, plain old smoothie. L night:(

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Sunrise Sunset Smoothie