Met with my family up here to grab some ice cream on my lunch but the shop was not open. Hours online and at location are listed as 12:00–10:00 pm; however, the location failed to open at 12:00 and there was no one there at least until 12:15 when we decided on a replacement and left.
Barb Slutter
Great ice cream fast friendly service!
Tajae G
The customer service and ice cream were good, however there is a lack of enforcement when it comes to parking and it creates major inconveniences to customers. People block the entrance/exit, they park directly in front of the store front trying to put in orders, or they park behind cars preventing others trying to get out of a parking space. These customers are not addressed by any of the employees so they continue to block the way. There should be protocols or procedures set in place to ensure that everyone can enter and exit the parking lot safely and without any conflict.
Sandy Taylor
The young lady that helped me was as nice as she could be. Keep her and give her a raise!
Darnell Cook II
I love going to this Brusters, they are so well mannered and welcoming. And they make the best strawberry shortcake sundaes 😋 I definitely recommend this location.
LS Moss
Always a great experience at this location. Today I tried the key lime pie and it was so refreshing
Rene Goolsby
Don't need it, but I love it. And it’s always great!
Jacklyn Henry
I'm always greeted with a smile and employees are always helpful.
Felicia Williams
Dear Bruster’s Customer Service Team,
I hope this message finds you well. I recently visited on March 29th and ordered three scoops of white turtle ice cream. Unfortunately, while eating my ice cream, I found a long strand of light brown hair embedded in the first scoop. This was extremely disappointing and unsanitary, significantly affecting my experience.
I hold Bruster’s to high standards of quality and cleanliness, so this incident was both unexpected and concerning. I wanted to bring this to your attention so the matter can be addressed to prevent future occurrences. I would appreciate a resolution, whether a refund or a replacement, as well as reassurance that proper hygiene protocols are being followed.
Please let me know how you plan to address this issue. I look forward to your response.
Monika Parham
Horrible horrible horrible. I ordered a vanilla turtle shake and they literally gave me a vanilla shake with Whole pecans in it. When I called to complain about they had an attitude and had the nerve to say that’s how it comes. What’s the point of having a shake if I can’t taste or consume my shake through a straw. They also claimed they didn’t have a blender. How do you make shakes with extra ingredients without a blender.
We were not served. We waited approximately eight minutes when we got there around 8:20pm on December 21st. The girl working that night with red hair stayed in the back. She saw that others and I were waiting for her to come to the front and she did not move from the back. I am really disappointed in my experience tonight at Bruster’s. We will not be coming back after this blatant show of disrespect.
Franklin Goodwin
been driving by here often lately and seeing the lines. we decided to drop it in Sunday evening moderately busy but well staffed and the quality of the ice cream was phenomena.l great family spot
Atmosphere: 5
Food: 5
Service: 4
Corey Warren
Horrible customer service and poor management.
Atmosphere: 1
Food: 1
Service: 1
J Miles
One of the girls working had a nasty attitude and seemed a little racist from my impression. As I was about to place my order she rudely said “I’m still working on the order before you.” After I got my order, my daughter’s ice cream cone started to spill over so I went to the side window to ask for a cup. The same associate looked right at me and didn’t say anything when I was trying to get her attention. She then said “I can hear you through the window”. Very rude customer service. It is 2024 and the world is changing. My first and last time ever coming to this location. I will take my money and business elsewhere.
Met with my family up here to grab some ice cream on my lunch but the shop was not open. Hours online and at location are listed as 12:00–10:00 pm; however, the location failed to open at 12:00 and there was no one there at least until 12:15 when we decided on a replacement and left.
Great ice cream fast friendly service!
The customer service and ice cream were good, however there is a lack of enforcement when it comes to parking and it creates major inconveniences to customers. People block the entrance/exit, they park directly in front of the store front trying to put in orders, or they park behind cars preventing others trying to get out of a parking space. These customers are not addressed by any of the employees so they continue to block the way. There should be protocols or procedures set in place to ensure that everyone can enter and exit the parking lot safely and without any conflict.
The young lady that helped me was as nice as she could be. Keep her and give her a raise!
I love going to this Brusters, they are so well mannered and welcoming. And they make the best strawberry shortcake sundaes 😋 I definitely recommend this location.
Always a great experience at this location. Today I tried the key lime pie and it was so refreshing
Don't need it, but I love it. And it’s always great!
I'm always greeted with a smile and employees are always helpful.
Dear Bruster’s Customer Service Team,
I hope this message finds you well. I recently visited on March 29th and ordered three scoops of white turtle ice cream. Unfortunately, while eating my ice cream, I found a long strand of light brown hair embedded in the first scoop. This was extremely disappointing and unsanitary, significantly affecting my experience.
I hold Bruster’s to high standards of quality and cleanliness, so this incident was both unexpected and concerning. I wanted to bring this to your attention so the matter can be addressed to prevent future occurrences. I would appreciate a resolution, whether a refund or a replacement, as well as reassurance that proper hygiene protocols are being followed.
Please let me know how you plan to address this issue. I look forward to your response.
Horrible horrible horrible. I ordered a vanilla turtle shake and they literally gave me a vanilla shake with Whole pecans in it. When I called to complain about they had an attitude and had the nerve to say that’s how it comes. What’s the point of having a shake if I can’t taste or consume my shake through a straw. They also claimed they didn’t have a blender. How do you make shakes with extra ingredients without a blender.
Restaurantji Recommends
RUDE!!!!!!!!!!!!’
Atmosphere: 1
Food: 3
Service: 1
We were not served. We waited approximately eight minutes when we got there around 8:20pm on December 21st. The girl working that night with red hair stayed in the back. She saw that others and I were waiting for her to come to the front and she did not move from the back. I am really disappointed in my experience tonight at Bruster’s. We will not be coming back after this blatant show of disrespect.
been driving by here often lately and seeing the lines. we decided to drop it in Sunday evening moderately busy but well staffed and the quality of the ice cream was phenomena.l great family spot
Atmosphere: 5
Food: 5
Service: 4
Horrible customer service and poor management.
Atmosphere: 1
Food: 1
Service: 1
One of the girls working had a nasty attitude and seemed a little racist from my impression. As I was about to place my order she rudely said “I’m still working on the order before you.” After I got my order, my daughter’s ice cream cone started to spill over so I went to the side window to ask for a cup. The same associate looked right at me and didn’t say anything when I was trying to get her attention. She then said “I can hear you through the window”. Very rude customer service. It is 2024 and the world is changing. My first and last time ever coming to this location. I will take my money and business elsewhere.
Atmosphere: 2
Food: 3
Service: 1
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