We spent over $50 on food we couldn’t even eat! We’ve dined at this location several times in the past with no issues, so this was a huge disappointment. I’m not sure if there have been changes in staff or if the quality differs that much between day and night shifts, but we’ve typically ordered during the day.
Today, around 6 p.m., my husband went through the drive-thru to pick up dinner. (It’s Thanksgiving Eve, and we didn’t feel like cooking.) Unfortunately, our experience was terrible. For starters, our orders were wrong—I asked for fried okra and received a dried-out baked potato instead. When I tried to eat my fish, shrimp, and hush puppies, they were so salty I couldn’t get through them. Both the fish and shrimp were mushy, and the broccoli was cold.
My husband also received a dried-out baked potato, and his shrimp were mushy as well. The cheese sticks and my kids’ chicken tenders were undercooked and super dark. The mac and cheese looked like it had been scraped from the bottom of the pan—it was burnt and unappetizing. The fries were rock-hard, and my children couldn’t eat their meals either.
We were so frustrated that we had to turn around and spend another $50 ordering from Chick-fil-A just to have dinner. This experience was incredibly disappointing and a waste of money!
Food: 1
Service: 3
Jody R.
It was pretty cold in the restaurant because of all the air vents. Just take a jacket and you'll be fine. The food was delicious. We'll go back.
Dark drive up to location. Could benefit from more outdoor lighting
Atmosphere: 4
Food: 5
Service: 5
Wayne King
This was our fourth visit since this location opened near the new COSTCO. The previous three visits were very good. This last visit was bad. The failure was the kitchen staff. Without a lot of detail our two meals were ready almost 5 minutes apart. Both meals had cold suppose to be hot sides. The fish was over coated and not cooked to the usual crispyness.
Also there was a big puddle of water between the counter and self serve drink area
The front end person was apologetic who brought us our food and as we were leaving I heard her coaching the kitchen staff to get in it that orders needed to come out as two people who had ordered right after is was still waiting on their food. The restaurant and drive thru were not busy at all
Right now we're pretty certain we will never return to this location.
Atmosphere: 2
Food: 2
Service: 2
D G
I have been to this particular Captain D's several times in the past two months and every time the food is fresh and hot. That is why I went back the other night and had such a great customer service experience with Michael who took my order. He was so kind and very professional and he sounded like he was glad to take my order. He provided me with customer service that is definitely the exception and not the rule these days. When I pulled around to the window to pay for my food I was smiling and I felt good. As I received my food I thanked him and the two ladies that were there for their kindness. My food once again was fresh and hot and for the third time I had a great experience at this store. Thank you guys so much! I will be back. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southern Style Whitefish
heather Moody
Awesome service! Great food! Not along wait for our food. Very clean. All in all, I'd say stop by and enjoy a warm ? hello and a fresh meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw
Millie Pirkle
Ate inside at lunch time. Cold recooked fries on both plates.Shrimp was very over cooked...possibly recooked also. This is a new store...get your game right! I was expecting a lot better. Very disappointed!!
I ordered the fish and chicken meal, and I only got fish on top of that the sides were cold. The young lady at the register corrected the mistake but my chicken was brought to the table in a to go box.
Parking: Plenty of parking around the building.
Wheelchair accessibility: The building is accessible to wheelchairs
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Giant Fish Sandwich Combo
Jamie Mitchell
I appreciate the two girls thoroughly cleaning while I was there, but would have loved to seen them wash their hands before handling food.
Betty Burkett
Great food
Atmosphere: 5
Food: 4
Service: 5
Scott Gardner
Went inside for a to go order. Prompt service and the guys in the back were working hard. The food was good too. 2 PC fish dinner.
We spent over $50 on food we couldn’t even eat! We’ve dined at this location several times in the past with no issues, so this was a huge disappointment. I’m not sure if there have been changes in staff or if the quality differs that much between day and night shifts, but we’ve typically ordered during the day.
Today, around 6 p.m., my husband went through the drive-thru to pick up dinner. (It’s Thanksgiving Eve, and we didn’t feel like cooking.) Unfortunately, our experience was terrible. For starters, our orders were wrong—I asked for fried okra and received a dried-out baked potato instead. When I tried to eat my fish, shrimp, and hush puppies, they were so salty I couldn’t get through them. Both the fish and shrimp were mushy, and the broccoli was cold.
My husband also received a dried-out baked potato, and his shrimp were mushy as well. The cheese sticks and my kids’ chicken tenders were undercooked and super dark. The mac and cheese looked like it had been scraped from the bottom of the pan—it was burnt and unappetizing. The fries were rock-hard, and my children couldn’t eat their meals either.
We were so frustrated that we had to turn around and spend another $50 ordering from Chick-fil-A just to have dinner. This experience was incredibly disappointing and a waste of money!
Food: 1
Service: 3
It was pretty cold in the restaurant because of all the air vents. Just take a jacket and you'll be fine. The food was delicious. We'll go back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Coleslaw, 12 Hush Puppies, Loaded Baked Potato
Dark drive up to location. Could benefit from more outdoor lighting
Atmosphere: 4
Food: 5
Service: 5
This was our fourth visit since this location opened near the new COSTCO. The previous three visits were very good. This last visit was bad.
The failure was the kitchen staff.
Without a lot of detail our two meals were ready almost 5 minutes apart. Both meals had cold suppose to be hot sides. The fish was over coated and not cooked to the usual crispyness.
Also there was a big puddle of water between the counter and self serve drink area
The front end person was apologetic who brought us our food and as we were leaving I heard her coaching the kitchen staff to get in it that orders needed to come out as two people who had ordered right after is was still waiting on their food. The restaurant and drive thru were not busy at all
Right now we're pretty certain we will never return to this location.
Atmosphere: 2
Food: 2
Service: 2
I have been to this particular Captain D's several times in the past two months and every time the food is fresh and hot. That is why I went back the other night and had such a great customer service experience with Michael who took my order. He was so kind and very professional and he sounded like he was glad to take my order. He provided me with customer service that is definitely the exception and not the rule these days. When I pulled around to the window to pay for my food I was smiling and I felt good. As I received my food I thanked him and the two ladies that were there for their kindness. My food once again was fresh and hot and for the third time I had a great experience at this store. Thank you guys so much! I will be back. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southern Style Whitefish
Awesome service! Great food! Not along wait for our food. Very clean. All in all, I'd say stop by and enjoy a warm ? hello and a fresh meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw
Ate inside at lunch time. Cold recooked fries on both plates.Shrimp was very over cooked...possibly recooked also. This is a new store...get your game right! I was expecting a lot better. Very disappointed!!
Atmosphere: 2
Food: 1
Service: 3
The food is always fresh and hot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Corn on the Cob
It's not REAL seafood, but....
Atmosphere: 3
Food: 3
Service: 4
10 out of 10 .... Great place to eat fish ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fish needs to be cooked longer
Atmosphere: 4
Food: 3
Service: 4
I ordered the fish and chicken meal, and I only got fish on top of that the sides were cold. The young lady at the register corrected the mistake but my chicken was brought to the table in a to go box.
Parking: Plenty of parking around the building.
Wheelchair accessibility: The building is accessible to wheelchairs
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Giant Fish Sandwich Combo
I appreciate the two girls thoroughly cleaning while I was there, but would have loved to seen them wash their hands before handling food.
Great food
Atmosphere: 5
Food: 4
Service: 5
Went inside for a to go order. Prompt service and the guys in the back were working hard. The food was good too. 2 PC fish dinner.
Atmosphere: 4
Food: 5
Service: 5
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