Drive thru is always a joy! I truly enjoy using the mobile app and earning points towards rewards.Their Market salad is my newest go to! ? ?I adore ordering thru the app! I'm waiting for the mobile order line... yes! I just hope they don't encounter these who won't comply... who am I kidding? There will be those who just won't care.
Atmosphere: 5
Food: 5
Service: 5
Mrs. Britnay Ellis
An order was placed, unfortunately it was for another McDonough (Lake Dow) location but as I spoke with the asian woman at the nearest location (1321 SR-20) to my child's school and stated my child is at Luella ES which is very close, she stated I will have to go to the correct location to pick the order up, mind you the location was another 25 mins away, I leave and go to that location (Lake Dow) to wait another 15 mins...... because the order was never made (not even placed in the system to be made) .....per mobile order request. Both locations show lack of customer service and I will definitely not come back again. The fact my child wasn't able to have his lunch that was ordered & paid ahead of time (order #9170200 @ 11:56 am) because of the lack of care the restaurant has for their customers.
Atmosphere: 1
Food: 1
Service: 1
Billy VonDenBosch
It's chick fil a you know what the food like. My five star is for how the run the drive thru. Super fast.
Sonya L.
Chick-fil-A is always delicious and cooked freshly. Customer service is top tier.?
Atmosphere: 5
Food: 5
Service: 5
lori nix
Terrible customer service. Mobile order is wrong frequently. When call to rectify they ask you to call back instead of correcting the issue.
Food: 5
Service: 1
Samantha COFFEY
They always forget an item I paid for.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Large Fries, Mac & Cheese, Kale Crunch Side
Angela Craig
We wanted shakes so stopped in on our lunch break and we only had cash but were looked at kind of crazy like they hadn't seen cash before and didn't know what to do with it then were told to just go around so pull around and the order was given to us and we were told to have a good day so we told her we hadn't paid and she looked at the cash like she didn't know what to do with it either and said " oh umm they didn't take your money?" She finally took it and came back with change. Overall a weird, kinda uncomfortable and pricey experience for a couple small shakes and a couple chicken sandwiches, a lot of kids standing around socializing as well, we will skip this location from now on.
The best Chik-fil-a I have ever been to!! Superb customer service!! Customer service gets no better than the service that I experienced at this location.
Atmosphere: 5
Food: 5
Service: 5
W W
As a rule, Chick-fil-A is superior but yesterday, this place was mediocre at best. They were at least attentive & friendly as expected.My Chick-fil-A sandwich was warm (not fresh/hot; maybe it'd been sitting for a while), when I asked about the receipt, the cashier said "it should be in the bag" (which my daughter'd taken outside) which it wasn't & finally, there were no straws for 2 drinks. I'm not taking off for having to ask for ketchup (there wasn't a condiment station that I saw) since I don't know that condiments can be ordered through the app (McDonald's app can).
Recommended dishes: Chick Fil a Deluxe Sandwich, Cobb Salad
Cassandra Roberts
Chick Fil A offers the best customer service in the area. The drive thru is so quick and efficient and the food is hot and fresh every time! I know that I won't have to pull over and check my food to make sure it's correct like at other fast food restaurants.
Drive thru is always a joy! I truly enjoy using the mobile app and earning points towards rewards.Their Market salad is my newest go to! ? ?I adore ordering thru the app! I'm waiting for the mobile order line... yes! I just hope they don't encounter these who won't comply... who am I kidding? There will be those who just won't care.
Atmosphere: 5
Food: 5
Service: 5
An order was placed, unfortunately it was for another McDonough (Lake Dow) location but as I spoke with the asian woman at the nearest location (1321 SR-20) to my child's school and stated my child is at Luella ES which is very close, she stated I will have to go to the correct location to pick the order up, mind you the location was another 25 mins away, I leave and go to that location (Lake Dow) to wait another 15 mins...... because the order was never made (not even placed in the system to be made) .....per mobile order request. Both locations show lack of customer service and I will definitely not come back again. The fact my child wasn't able to have his lunch that was ordered & paid ahead of time (order #9170200 @ 11:56 am) because of the lack of care the restaurant has for their customers.
Atmosphere: 1
Food: 1
Service: 1
It's chick fil a you know what the food like. My five star is for how the run the drive thru. Super fast.
Chick-fil-A is always delicious and cooked freshly. Customer service is top tier.?
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. Mobile order is wrong frequently. When call to rectify they ask you to call back instead of correcting the issue.
Food: 5
Service: 1
They always forget an item I paid for.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Large Fries, Mac & Cheese, Kale Crunch Side
We wanted shakes so stopped in on our lunch break and we only had cash but were looked at kind of crazy like they hadn't seen cash before and didn't know what to do with it then were told to just go around so pull around and the order was given to us and we were told to have a good day so we told her we hadn't paid and she looked at the cash like she didn't know what to do with it either and said " oh umm they didn't take your money?" She finally took it and came back with change. Overall a weird, kinda uncomfortable and pricey experience for a couple small shakes and a couple chicken sandwiches, a lot of kids standing around socializing as well, we will skip this location from now on.
Atmosphere: 1
Food: 4
Service: 1
Nice, fast,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
The best Chik-fil-a I have ever been to!! Superb customer service!! Customer service gets no better than the service that I experienced at this location.
Atmosphere: 5
Food: 5
Service: 5
As a rule, Chick-fil-A is superior but yesterday, this place was mediocre at best. They were at least attentive & friendly as expected.My Chick-fil-A sandwich was warm (not fresh/hot; maybe it'd been sitting for a while), when I asked about the receipt, the cashier said "it should be in the bag" (which my daughter'd taken outside) which it wasn't & finally, there were no straws for 2 drinks. I'm not taking off for having to ask for ketchup (there wasn't a condiment station that I saw) since I don't know that condiments can be ordered through the app (McDonald's app can).
Food: 2
Service: 3
Restaurantji Recommends
Always great every time!
Atmosphere: 5
Food: 5
Service: 5
Clean, friendly environment and
Atmosphere: 5
Food: 5
Service: 5
Always get great sevice and food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick Fil a Deluxe Sandwich, Cobb Salad
Chick Fil A offers the best customer service in the area. The drive thru is so quick and efficient and the food is hot and fresh every time! I know that I won't have to pull over and check my food to make sure it's correct like at other fast food restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick Fil a Deluxe Sandwich, Spicy Southwest Salad, Grilled Nuggets
Always nice people and delicious
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Strawberry Milkshake, Chick-Fil-A Cool Wrap, Mac & Cheese, Grilled Chicken Sandwich