Nyell took our order over the speaker in the drive thru 2.5 hrs ago. We had ordered 5 cor chicken soups and 1 chicken sandwich meal with an extra sweet tea. She repeated the order back to us twice. We paid and left, when we reached our destination we realize we were missing a soup. We realized we had only paid for 4, so we one of us had to wait until we left our family members house to go back to grab another soup. Now grant it we told them what happened no accountability or apology from the employee or the manager. No accommodation for the inconvenience and it’s wrong. I’m upset with the experience.
Atmosphere: 1
Food: 3
Service: 1
Kira Simone
It’s faster to just order there than do a mobile order . Just try it and see
Jakiyah Lyons
DISGUSTING !!! Undercooked food. Tried to call about this complaint but couldn’t even get in touch with them. I’m left with my stomach hurting as a pregnant women.
Atmosphere: 1
Food: 1
Service: 1
Ant \u0026 Kristy Gaylor
Love it
Atmosphere: 5
Food: 5
Service: 5
Capricorn G.O.A.T
My food was cold . I placed a mobile order pulled in for the food I waited more than 10 minutes. The food quality is different. Chicken was chewy
Atmosphere: 3
Food: 1
Service: 1
ke'Nya Gaines
I have consistently experienced long wait times at this location, even when ordering simple menu items. I am often asked to pull forward, and the service remains slow despite minimal order complexity. Additionally, condiments are frequently missing from my orders. I hope management can address these issues to improve overall efficiency and customer satisfaction.
Atmosphere: 3
Food: 4
Service: 3
Tina Beeks
Although I ask for deluxe chicken sandwich. The overall service was ok
Atmosphere: 4
Food: 3
Service: 4
Truth B Told
Its Chick-filA! What else is there to say. Its the only way to eat chicken in a bun.. Peri-id.
Atmosphere: 5
Food: 5
Service: 5
Kaleb Bell
Placed a mobile order and they did mess up my breakfast (I asked for a muffin and received a biscuit) however—the staff were all super courteous and made things right super fast! Things were fast, easy, and polite. They even offered us a cookie for the troubles! Niedeajah was amazing! Thank you guys!
This was the worst experience ever at a Chick-fil-A. The customer service is horrible. I called back to tell a supervisor what had happened. He said that his name was Nate and he was a supervisor. I was reporting one of his employees name Neilie who had the worst attitude and was very unprofessional, she had no customer service skills at all.The problem was the items that was on my receipt she would not give them to me. She even took the bag back and acted as if she was putting the items in the beg and handed me the bag back without the items I couldn’t even leave the window because I’m looking in the bag and asking her what’s the problem? With a smirk on her face she took the bag away again and still didn’t put my items in the bag. We did this repeatedly three times. I was very kind very pleasant but this young lady has some attitude or she’s lacking customer service, it took for Nate to take care of it in one attempt while his coworker/team member was playing, after I left, I reached out to notify a supervisor what had happened. When trying to tell Nate about it he gets offensive and telling me oh she didn’t do that , and she wouldn’t do anything like that, Good thing I had it all recorded . I tried to speak to Nate. Nate was so defensive angry , yelling and wouldn’t let me talk to explain to him what had taken place. He. would not listen at all. He wouldn’t hear anything I had to say very rude. Very unprofessional. And wouldn’tlisten to anything I had to say regarding the situation that just took place at Chick-fil-A store 05123 with Employee Neilia, I told myself I wasn’t gonna go back but that’s probably what they wanted, try to mistreat the customer to keep them from coming back but I will be returning with my AI glasses each every time While being polite, also, why all this was taking place you had other bags of mine waiting behind them that was ready and took them forever to pass it to me, while Fries was super cold.
Atmosphere: 1
Food: 1
Service: 1
Lenora White
Excellent service and great food
Atmosphere: 5
Food: 5
Service: 5
Carlos M.
Worst chick fil a i have ever been to, took 10mins for a chicken biscuit.
Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Nyell took our order over the speaker in the drive thru 2.5 hrs ago. We had ordered 5 cor chicken soups and 1 chicken sandwich meal with an extra sweet tea. She repeated the order back to us twice. We paid and left, when we reached our destination we realize we were missing a soup. We realized we had only paid for 4, so we one of us had to wait until we left our family members house to go back to grab another soup. Now grant it we told them what happened no accountability or apology from the employee or the manager. No accommodation for the inconvenience and it’s wrong. I’m upset with the experience.
Atmosphere: 1
Food: 3
Service: 1
It’s faster to just order there than do a mobile order . Just try it and see
DISGUSTING !!! Undercooked food. Tried to call about this complaint but couldn’t even get in touch with them. I’m left with my stomach hurting as a pregnant women.
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 5
Food: 5
Service: 5
My food was cold . I placed a mobile order pulled in for the food I waited more than 10 minutes. The food quality is different. Chicken was chewy
Atmosphere: 3
Food: 1
Service: 1
I have consistently experienced long wait times at this location, even when ordering simple menu items. I am often asked to pull forward, and the service remains slow despite minimal order complexity. Additionally, condiments are frequently missing from my orders. I hope management can address these issues to improve overall efficiency and customer satisfaction.
Atmosphere: 3
Food: 4
Service: 3
Although I ask for deluxe chicken sandwich. The overall service was ok
Atmosphere: 4
Food: 3
Service: 4
Its Chick-filA! What else is there to say. Its the only way to eat chicken in a bun..
Peri-id.
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order and they did mess up my breakfast (I asked for a muffin and received a biscuit) however—the staff were all super courteous and made things right super fast!
Things were fast, easy, and polite. They even offered us a cookie for the troubles!
Niedeajah was amazing! Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was the worst experience ever at a Chick-fil-A. The customer service is horrible. I called back to tell a supervisor what had happened. He said that his name was Nate and he was a supervisor. I was reporting one of his employees name Neilie who had the worst attitude and was very unprofessional, she had no customer service skills at all.The problem was the items that was on my receipt she would not give them to me. She even took the bag back and acted as if she was putting the items in the beg and handed me the bag back without the items I couldn’t even leave the window because I’m looking in the bag and asking her what’s the problem? With a smirk on her face she took the bag away again and still didn’t put my items in the bag. We did this repeatedly three times. I was very kind very pleasant but this young lady has some attitude or she’s lacking customer service, it took for Nate to take care of it in one attempt while his coworker/team member was playing, after I left, I reached out to notify a supervisor what had happened. When trying to tell Nate about it he gets offensive and telling me oh she didn’t do that , and she wouldn’t do anything like that, Good thing I had it all recorded . I tried to speak to Nate. Nate was so defensive angry , yelling and wouldn’t let me talk to explain to him what had taken place. He. would not listen at all. He wouldn’t hear anything I had to say very rude. Very unprofessional. And wouldn’tlisten to anything I had to say regarding the situation that just took place at Chick-fil-A store 05123 with Employee Neilia, I told myself I wasn’t gonna go back but that’s probably what they wanted, try to mistreat the customer to keep them from coming back but I will be returning with my AI glasses each every time While being polite, also, why all this was taking place you had other bags of mine waiting behind them that was ready and took them forever to pass it to me, while Fries was super cold.
Atmosphere: 1
Food: 1
Service: 1
Excellent service and great food
Atmosphere: 5
Food: 5
Service: 5
Worst chick fil a i have ever been to, took 10mins for a chicken biscuit.
Marketplace salad with grilled chicken.
Atmosphere: 4
Food: 4
Service: 4
I don’t need an explanation
Atmosphere: 1
Food: 1
Service: 1
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