I typically can describe a restaurant experience easily, but this was so normal that it’s…normal. Not a bad experience but I wasn’t “wow’d” either. I’d eat here again.
Tameeka Martin
Update after reading their response. I am in disbelief that you would respond with a lie. Jenny clearly advised me that they remedied the cooks not having their hair covered and that 2 different cooks made the chicken lo mein and the chicken fried rice so I couldn't have had hair in the 2nd dish. I have photos of the hair in the dishes & recordings of our conversations so I don't suggest you continue with your lies before the board of health comes in to confirm my review. Clean up the place and make sure the cooks are sanitary and wear hair nets or hats. #DisgustingResponse #PoorService
On Sunday we ordered 5 entrees between myself and my roommate and 2 of the dishes had hair in them. It was ridiculous that Jenny argued with me so long about giving me a refund. She kept telling me the cooks have short black hair & guess what was in our food....SHORT BLACK HAIR!! We ordered from them a lot and now we will never step food in their establishment again. Poor customer service and unsanitary due to the hair in our food.
R Harmon
Love the crab Rangoons, my husband always gets the pepper steak dinner and he really likes it.
Krista Yoder
Our service was wonderful when placing the order and the clerk answered any questions I had. The food was hot and fresh and was quickly made. The to go order was packaged neatly and the store even included an order of donuts for the kids.
We ordered several orders of sesame chicken, shrimp lo mein, Mongolian shrimp with broccoli, egg drop soup, shrimp rolls, egg rolls. The portions were generous and everything tasted great.
Serene Allen
New China 1 is hands down one of the best spots for Chinese takeout in the area! The food is consistently delicious, fresh, and packed with flavor. My go-to order is the General Tso’s Chicken with fried rice, and it’s always cooked to perfection—crispy on the outside, tender on the inside, and the sauce is just the right balance of sweet and spicy.
What really sets this place apart is their fast and efficient service. Even during busy hours, my order is always ready in 10-15 minutes. The staff is polite and keeps things moving smoothly, making the entire experience hassle-free.
If you’re looking for tasty Chinese food with quick service, New China 1 is the place to go. Highly recommend!
Fred
Friendly folks. Good food!
Dache Pace
Ordered two orders of Shrimp Lomein and was shocked that it tasted so sweet, I mean literally like sugar. The lady that I spoke with told me no one has ever complained and pretty much dismissed my concerns. I expressed that the last time I ordered mei- fuien it also tasted sweet and that the cook definitely knows that he's adding some kind of sweetener and that Lomein is not supposed to be sweet at all and how upset I was that they're messing up this dish. The lady was extremely rude and I let her know that her professionallasim was so was non existent. It literally took her about 10mins to even acknowledge my concerns, she just kept explaining to me that no one ever complaines. I told her it didn't matter if they did or not and that I was a paying customer and I know this dish isn't supposed to be sweet. Instead of trying to resolve my issue she kept making excuses for the dish being sweet. After getting no resolve, I just hung up and made up my mind that they will never receive my business ever again. Not professional at all and lack basic customer service skills.
Jessica McCoy
Best in the area. We were giving up hope that McDonough would have a good Chinese takeout place until we found this gem. Everything I've tried has been delicious! The service is always great, especially when Miss Jenny is working. I change up my order here and there but my husband has a go-to sesame chicken and Miss Jenny always knows to start my order with his usual (she always confirms that I want it because she's a pro ?). We've been ordering from this place for years and I'll keep suggesting this place to everyone I know. Thanks for the great food and great service!
They served me old chicken and shrimp fried rice. And I had to go through a hassle just to get them to remake the chicken wings. They never remade the fried rice. His response was look at it from our perspective. Are you kidding me? You’re an establishment that sold me bad food. And you’re talking about your perspective as a business. Oh nah. No sir!
HORRIBLE food poisoning after eating here yesterday!
Atmosphere: 1
Food: 1
Service: 1
K_Moreman
The food was a bit stale which makes me think they are reheating the food from the night before or not properly storing the food.
Food: 2
Service: 3
Recommended dishes: Fried Rice
Kim Schroder
Absolutely the best Chinease take out I've had since moving to the area. The customer service was exceptional. My card had expired (totally embarrassed)and they let me call in the payment. They were so kind. I can't thank them enough. My order was vegetable delight, white rice, 2 pork egg rolls, with hot oil. They didn't forget anything. The food was hot, fresh and a good value. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Dneatra Harper
Today I placed a order for braised wing and vegetable fried rice and asked order will be freshly cook and the answer was yes, when I got home I found out that the rice was fresh but the chicken was old and not fresh. It was old soggy chicken , that was dipped in the sauce. I will never go to this establishment again, first impression is very thing. And when I attempted to call back to advised them of the problem, no one answered the phone. Not good customer service.$13.93 in the trash
food yummy delicious 10/10
I typically can describe a restaurant experience easily, but this was so normal that it’s…normal. Not a bad experience but I wasn’t “wow’d” either. I’d eat here again.
Update after reading their response. I am in disbelief that you would respond with a lie. Jenny clearly advised me that they remedied the cooks not having their hair covered and that 2 different cooks made the chicken lo mein and the chicken fried rice so I couldn't have had hair in the 2nd dish. I have photos of the hair in the dishes & recordings of our conversations so I don't suggest you continue with your lies before the board of health comes in to confirm my review. Clean up the place and make sure the cooks are sanitary and wear hair nets or hats. #DisgustingResponse #PoorService
On Sunday we ordered 5 entrees between myself and my roommate and 2 of the dishes had hair in them. It was ridiculous that Jenny argued with me so long about giving me a refund. She kept telling me the cooks have short black hair & guess what was in our food....SHORT BLACK HAIR!! We ordered from them a lot and now we will never step food in their establishment again.
Poor customer service and unsanitary due to the hair in our food.
Love the crab Rangoons, my husband always gets the pepper steak dinner and he really likes it.
Our service was wonderful when placing the order and the clerk answered any questions I had. The food was hot and fresh and was quickly made. The to go order was packaged neatly and the store even included an order of donuts for the kids.
We ordered several orders of sesame chicken, shrimp lo mein, Mongolian shrimp with broccoli, egg drop soup, shrimp rolls, egg rolls. The portions were generous and everything tasted great.
New China 1 is hands down one of the best spots for Chinese takeout in the area! The food is consistently delicious, fresh, and packed with flavor. My go-to order is the General Tso’s Chicken with fried rice, and it’s always cooked to perfection—crispy on the outside, tender on the inside, and the sauce is just the right balance of sweet and spicy.
What really sets this place apart is their fast and efficient service. Even during busy hours, my order is always ready in 10-15 minutes. The staff is polite and keeps things moving smoothly, making the entire experience hassle-free.
If you’re looking for tasty Chinese food with quick service, New China 1 is the place to go. Highly recommend!
Friendly folks. Good food!
Ordered two orders of Shrimp Lomein and was shocked that it tasted so sweet, I mean literally like sugar. The lady that I spoke with told me no one has ever complained and pretty much dismissed my concerns. I expressed that the last time I ordered mei- fuien it also tasted sweet and that the cook definitely knows that he's adding some kind of sweetener and that Lomein is not supposed to be sweet at all and how upset I was that they're messing up this dish. The lady was extremely rude and I let her know that her professionallasim was so was non existent. It literally took her about 10mins to even acknowledge my concerns, she just kept explaining to me that no one ever complaines. I told her it didn't matter if they did or not and that I was a paying customer and I know this dish isn't supposed to be sweet. Instead of trying to resolve my issue she kept making excuses for the dish being sweet. After getting no resolve, I just hung up and made up my mind that they will never receive my business ever again. Not professional at all and lack basic customer service skills.
Best in the area. We were giving up hope that McDonough would have a good Chinese takeout place until we found this gem. Everything I've tried has been delicious! The service is always great, especially when Miss Jenny is working. I change up my order here and there but my husband has a go-to sesame chicken and Miss Jenny always knows to start my order with his usual (she always confirms that I want it because she's a pro ?). We've been ordering from this place for years and I'll keep suggesting this place to everyone I know. Thanks for the great food and great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Fried Rice, Plain Fried Rice, Vegetable Fried Rice, Egg Drop Soup, Orange Chicken, Wonton Soup, Roll, Fried Rice, Pork Egg Roll, Soup, Sesame Chicken, General TSO's Chicken, Lobster Sauce, Chow Mein, Fried Dumplings, Happy Family, Chicken Wings, No Sauce, Chicken and Broccoli with Pork Fried Rice Dinner Combo, Fried
Wings hard and fries were dry and burnt. Manager said it might be the oil they use.
Manage not very helpful
Restaurantji Recommends
They served me old chicken and shrimp fried rice. And I had to go through a hassle just to get them to remake the chicken wings. They never remade the fried rice. His response was look at it from our perspective. Are you kidding me? You’re an establishment that sold me bad food. And you’re talking about your perspective as a business. Oh nah. No sir!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Shrimp Fried Rice, Fried Chicken Wings
HORRIBLE food poisoning after eating here yesterday!
Atmosphere: 1
Food: 1
Service: 1
The food was a bit stale which makes me think they are reheating the food from the night before or not properly storing the food.
Food: 2
Service: 3
Recommended dishes: Fried Rice
Absolutely the best Chinease take out I've had since moving to the area. The customer service was exceptional. My card had expired (totally embarrassed)and they let me call in the payment. They were so kind. I can't thank them enough. My order was vegetable delight, white rice, 2 pork egg rolls, with hot oil. They didn't forget anything. The food was hot, fresh and a good value. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Today I placed a order for braised wing and vegetable fried rice and asked order will be freshly cook and the answer was yes, when I got home I found out that the rice was fresh but the chicken was old and not fresh. It was old soggy chicken , that was dipped in the sauce. I will never go to this establishment again, first impression is very thing. And when I attempted to call back to advised them of the problem, no one answered the phone. Not good customer service.$13.93 in the trash
Atmosphere: 3
Food: 1
Service: 2
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