Dunkin' was out of the majority of their donuts just after 9 am. It's fine because I discovered Williams Donuts on Hwy 155 as a result, and they were delicious. Williams Donuts is my new go-to spot for donuts.
Food: 1
Service: 1
Ephraim Robertson
Don’t go here unless there’s more than 3 hrs before closing. Honestly I hate leaving bad reviews but this was too ridiculous for me to not warn others. Came in at around 6pm ET. Not acknowledged and what looked like the manager rolled their eyes when I walked in. A young lady was visibly cleaning so I’m assuming they were prepping for close time. To be fair I’ve worked in fast food so I know what it’s like to want to go home on a Friday evening. I glanced at the menu and the young cashier informed me that the doughnuts that were laid out on trays for who knows how long were all they had left. Why not just close the store then? I paid for some munchkins anyway because I hate feeling like I wasted my time. I shouldn’t have been surprised that it was like biting into cardboard. Ridiculous. Shouldn’t treat people like that. Don’t give people scraps and charge them normal price for it. Just close if you don’t want to work. Was sad to see this level of laziness.
Atmosphere: 1
Food: 1
Service: 1
Mobile Lab
Since they remodeled this store it has been bad customer service and the menu board never works. Right after they remodeled, the board was down and now both sides of the menu board is down. You have to now know off memory what you want because the board is down and the staff to rude to help You. I just went over to Starbucks
Atmosphere: 2
Food: 3
Service: 2
Mehwish Imran
We just order some food, there’s a lady name Kim very unprofessional and seems like that she needs to go home. With her nasty attitude, we didn’t even feel like to even eat our food. I wasted all my money.. not coming here again i’m hoping the management to look at this review and have their employee to go through some training just like Starbucks and Chick-fil-A.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Croissant
lorelei stair
This dunkin is amazing! I have been a regular customer for years and since the new manager Jackie has been there things have improved! The service has been amazing! except for one experience i had recently in the drive thru with someone named kimberley, she was rude! Other than that my food has been fresh and my coffee has been perfecto
Atmosphere: 5
Food: 5
Service: 5
Ivy McCullough
this dunkin is my all time favorite location. they are so kind and welcoming and actually get my order right every single time! the entire staff is wonderful but kim truly makes my morning every single day. love this location!
Atmosphere: 5
Food: 5
Service: 5
SpeedyG605
This is consistently the slowest Dunkin outlet. The drive-thru wait time can be more than 20 minutes with only a few cars in line. The order is wrong 1 out of 5 times. The store was closed for a while during a remodeling. This store was fast and friendly prior to the remodel. Apparently that staff and management moved on
Service: 1
Tina Price
I just want to share that Kim and the crew at the Lake Dow Dunkin are awesome!! They are extremely friendly, each time I visit, which is usually a few times a week! They’ve never messed my order up and always serve with a smile! I always leave a happy customer!
Atmosphere: 5
Food: 5
Service: 5
Johnnie Davis
Kim is awesome!!!!
Atmosphere: 5
Food: 5
Service: 5
Mandy Chambers
This morning I was greeted by the lovely Kim when I was in drive-thru! She had a great attitude! She honestly made my morning better. Dunkin’ Donuts, you truly have a gem!
best dunkin! i spoke to the nicest person ever miss Kim! she made sure my food and drinks were good to the best ability. very good energy and very sweet lady! i will be back thank you again kim~
Yumiko Sakaki
First off, nobody greeted me when I went to order, while I was ordering, there was another worker YELLING at someone to come get their iced water. When i got done ordering, they were rude about grabbing my donuts, proceeded to also put my order in wrong. When I asked them to fix it(it was missing whipped cream and everything else...), they took the lid off, threw the lid, and then the other person was saying they didn't charge me for the drink I wanted because they were out of whipped cream.... But no, they had it. They put whipped cream on it. then put a FLAT LID on top of it, which got coffee and whipped cream everywhere leaving.... none of it in the cup... I smiled at them multiple times, told them thank you, told them to have a good day. They were just plain rude. Genuinely wish I didn't spend my money there this time.
Tazzy Lewis
Great feel great service
Atmosphere: 5
Food: 5
Service: 5
Tammy Garrison
I never come here because all experiences have been terrible. So I make a mobile order when I’m sitting in the Starbucks line. There’s easily 20 minutes in-between. So I go to pick up my order and they didn’t have it ready, and took a while to get it together. I ordered at the right store and all that. There was at least 4-5 people working and only the dude at the window was actually “working” but I won’t be back. Nothing was right, etc. just exhausting.
Service: 1
Carile Smith
I'm not sure what took place before now. But what I can't say is every time I swing through the line. My coffee is a smash hit. I think the morning team does an awesome job. Small Hot Coffee 2 caramel swl 3 sugars 2 creams And a dash of cinnamon
Dunkin' was out of the majority of their donuts just after 9 am. It's fine because I discovered Williams Donuts on Hwy 155 as a result, and they were delicious. Williams Donuts is my new go-to spot for donuts.
Food: 1
Service: 1
Don’t go here unless there’s more than 3 hrs before closing. Honestly I hate leaving bad reviews but this was too ridiculous for me to not warn others. Came in at around 6pm ET. Not acknowledged and what looked like the manager rolled their eyes when I walked in. A young lady was visibly cleaning so I’m assuming they were prepping for close time. To be fair I’ve worked in fast food so I know what it’s like to want to go home on a Friday evening. I glanced at the menu and the young cashier informed me that the doughnuts that were laid out on trays for who knows how long were all they had left. Why not just close the store then? I paid for some munchkins anyway because I hate feeling like I wasted my time. I shouldn’t have been surprised that it was like biting into cardboard. Ridiculous. Shouldn’t treat people like that. Don’t give people scraps and charge them normal price for it. Just close if you don’t want to work. Was sad to see this level of laziness.
Atmosphere: 1
Food: 1
Service: 1
Since they remodeled this store it has been bad customer service and the menu board never works. Right after they remodeled, the board was down and now both sides of the menu board is down. You have to now know off memory what you want because the board is down and the staff to rude to help You.
I just went over to Starbucks
Atmosphere: 2
Food: 3
Service: 2
We just order some food, there’s a lady name Kim very unprofessional and seems like that she needs to go home. With her nasty attitude, we didn’t even feel like to even eat our food. I wasted all my money.. not coming here again i’m hoping the management to look at this review and have their employee to go through some training just like Starbucks and Chick-fil-A.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Croissant
This dunkin is amazing! I have been a regular customer for years and since the new manager Jackie has been there things have improved! The service has been amazing! except for one experience i had recently in the drive thru with someone named kimberley, she was rude! Other than that my food has been fresh and my coffee has been perfecto
Atmosphere: 5
Food: 5
Service: 5
this dunkin is my all time favorite location. they are so kind and welcoming and actually get my order right every single time! the entire staff is wonderful but kim truly makes my morning every single day. love this location!
Atmosphere: 5
Food: 5
Service: 5
This is consistently the slowest Dunkin outlet. The drive-thru wait time can be more than 20 minutes with only a few cars in line. The order is wrong 1 out of 5 times. The store was closed for a while during a remodeling. This store was fast and friendly prior to the remodel. Apparently that staff and management moved on
Service: 1
I just want to share that Kim and the crew at the Lake Dow Dunkin are awesome!! They are extremely friendly, each time I visit, which is usually a few times a week! They’ve never messed my order up and always serve with a smile! I always leave a happy customer!
Atmosphere: 5
Food: 5
Service: 5
Kim is awesome!!!!
Atmosphere: 5
Food: 5
Service: 5
This morning I was greeted by the lovely Kim when I was in drive-thru! She had a great attitude! She honestly made my morning better. Dunkin’ Donuts, you truly have a gem!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
best dunkin! i spoke to the nicest person ever miss Kim! she made sure my food and drinks were good to the best ability. very good energy and very sweet lady! i will be back thank you again kim~
First off, nobody greeted me when I went to order, while I was ordering, there was another worker YELLING at someone to come get their iced water. When i got done ordering, they were rude about grabbing my donuts, proceeded to also put my order in wrong. When I asked them to fix it(it was missing whipped cream and everything else...), they took the lid off, threw the lid, and then the other person was saying they didn't charge me for the drink I wanted because they were out of whipped cream.... But no, they had it. They put whipped cream on it. then put a FLAT LID on top of it, which got coffee and whipped cream everywhere leaving.... none of it in the cup... I smiled at them multiple times, told them thank you, told them to have a good day. They were just plain rude. Genuinely wish I didn't spend my money there this time.
Great feel great service
Atmosphere: 5
Food: 5
Service: 5
I never come here because all experiences have been terrible. So I make a mobile order when I’m sitting in the Starbucks line. There’s easily 20 minutes in-between. So I go to pick up my order and they didn’t have it ready, and took a while to get it together. I ordered at the right store and all that. There was at least 4-5 people working and only the dude at the window was actually “working” but I won’t be back. Nothing was right, etc. just exhausting.
Service: 1
I'm not sure what took place before now. But what I can't say is every time I swing through the line. My coffee is a smash hit. I think the morning team does an awesome job.
Small Hot Coffee
2 caramel swl
3 sugars
2 creams
And a dash of cinnamon
Atmosphere: 5
Food: 5
Service: 5
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