We love Great American Cookie and this location is the BEST!! The cakes are always perfect and the staff is so friendly!! We wouldn't order from anywhere else!
Belincia Weatherby
The team is very friendly, and pleasant to interact with on the phone as well as in person. We use GAC quite often, as it’s my family’s preference. This time Josh exceeded my expectations with the design! I gave a few details and he fully executed! I sincerely appreciate you. Thank you Kiersten for great customer service and the upsell on extra cookies I don’t need.???
Atmosphere: 5
Food: 5
Service: 5
Vivian Maccombie
Very professional and enjoy going to this facility.
Maggie H
I came with my sisters recently and the staff were great! We got cookies and a few extra to take home to our family. We were the first customers of the day, and we had the dining room to ourselves for a little while. Everything was clean and well supplied!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Brownie, Great American Cookie
Patrick Williams
Seats were not cleaned, service was decent and just is better as an in and out establishment
Atmosphere: 3
Food: 4
Service: 5
Chris Hill
The staff is very helpful and knowledgeable, great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie, Birthday Cake
Thomas James
This place is amazing. I ordered my cookie cake that morning and it was ready on time just a few hours later. Very convenient and delicious.
Atmosphere: 5
Food: 5
Service: 5
Justin Scott
Manager hiding in the back and not helping assist the customers. With a massive line out the door. All while having two employees who have no work ethic much less experience. Not cleaning the marble slab after making someone’s ice cream. Then making another ice cream. Just down right careless. Anyone with an allergy should be filling a law suit. Every single time we have been here it’s a bad experience.
Atmosphere: 1
Food: 1
Service: 1
charles dodson
Great service love the oatmeal walnut raisin cookies ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie
Holly Starr
We’ve been using this location for the past 4 years for our kid’s birthday cakes. They do amazing artwork on their cakes!! Always a great experience and very well done!!
The store is always clean and the employees are always nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie, Cookie Cake by the Slice
Jamaal Tripp
I ordered a sugar cookie cake no sprinkles and no chocolate icing and they made sure it was perfect. It was so soft and chewy. I drove past two GAC to get to this one, this team did NOT disappoint!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie
E HENSLEY
Very clean Good Cookie Customer service could be much better
Atmosphere: 5
Food: 5
Service: 2
Kiana Seltzer
very clean.
Parking: It’s a pretty busy shopping mall so parking isn’t the easiest to find.
Recommended dishes: Cookie Cake by the Slice
valerie ashford
Great American Cookies is one of my favorite places to go, and I usually receive excellent customer service.
However, during my visit today, I encountered an issue that I believe warrants your attention. Upon arriving at the store, I waited to be greeted and assisted. Unfortunately, the young gentleman behind the counter simply stood there, staring at me and looking around at his coworkers without acknowledging me or offering assistance. He even smirked back and forth at his coworkers while looking at me.
I had to ask another staff member if anyone was available to help me, and they pointed to the young gentleman who had been standing in front of me. When he finally spoke, he claimed that he had greeted me, but I did not hear him. Even if he had said “hey, how are you?” that is quite different from offering assistance with “how may I help you?”
Throughout the interaction, he never took the initiative to properly assist me, nor did he apologize for the misunderstanding. He proceeded to take my order and rang me up without any further acknowledgment.
I hope this feedback can be reviewed by management to help improve the customer service at your store. I value Great American Cookies and hope that future visits will be more in line with the high standards I have come to expect.
We love Great American Cookie and this location is the BEST!! The cakes are always perfect and the staff is so friendly!! We wouldn't order from anywhere else!
The team is very friendly, and pleasant to interact with on the phone as well as in person. We use GAC quite often, as it’s my family’s preference. This time Josh exceeded my expectations with the design! I gave a few details and he fully executed! I sincerely appreciate you. Thank you Kiersten for great customer service and the upsell on extra cookies I don’t need.???
Atmosphere: 5
Food: 5
Service: 5
Very professional and enjoy going to this facility.
I came with my sisters recently and the staff were great! We got cookies and a few extra to take home to our family. We were the first customers of the day, and we had the dining room to ourselves for a little while. Everything was clean and well supplied!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Velvet Brownie, Great American Cookie
Seats were not cleaned, service was decent and just is better as an in and out establishment
Atmosphere: 3
Food: 4
Service: 5
The staff is very helpful and knowledgeable, great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie, Birthday Cake
This place is amazing. I ordered my cookie cake that morning and it was ready on time just a few hours later. Very convenient and delicious.
Atmosphere: 5
Food: 5
Service: 5
Manager hiding in the back and not helping assist the customers. With a massive line out the door. All while having two employees who have no work ethic much less experience. Not cleaning the marble slab after making someone’s ice cream. Then making another ice cream. Just down right careless. Anyone with an allergy should be filling a law suit. Every single time we have been here it’s a bad experience.
Atmosphere: 1
Food: 1
Service: 1
Great service love the oatmeal walnut raisin cookies ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie
We’ve been using this location for the past 4 years for our kid’s birthday cakes. They do amazing artwork on their cakes!! Always a great experience and very well done!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie
Restaurantji Recommends
The store is always clean and the employees are always nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie, Cookie Cake by the Slice
I ordered a sugar cookie cake no sprinkles and no chocolate icing and they made sure it was perfect. It was so soft and chewy. I drove past two GAC to get to this one, this team did NOT disappoint!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great American Cookie
Very clean Good Cookie Customer service could be much better
Atmosphere: 5
Food: 5
Service: 2
very clean.
Parking: It’s a pretty busy shopping mall so parking isn’t the easiest to find.
Recommended dishes: Cookie Cake by the Slice
Great American Cookies is one of my favorite places to go, and I usually receive excellent customer service.
However, during my visit today, I encountered an issue that I believe warrants your attention. Upon arriving at the store, I waited to be greeted and assisted. Unfortunately, the young gentleman behind the counter simply stood there, staring at me and looking around at his coworkers without acknowledging me or offering assistance. He even smirked back and forth at his coworkers while looking at me.
I had to ask another staff member if anyone was available to help me, and they pointed to the young gentleman who had been standing in front of me. When he finally spoke, he claimed that he had greeted me, but I did not hear him. Even if he had said “hey, how are you?” that is quite different from offering assistance with “how may I help you?”
Throughout the interaction, he never took the initiative to properly assist me, nor did he apologize for the misunderstanding. He proceeded to take my order and rang me up without any further acknowledgment.
I hope this feedback can be reviewed by management to help improve the customer service at your store. I value Great American Cookies and hope that future visits will be more in line with the high standards I have come to expect.
Atmosphere: 4
Food: 5
Service: 1
Loading...