Extremely rude heavy set manger at the second window, I asked for a medium sprite at the drive through and she rudely got upset and told me I order a fruit punch. I told her it was ok and I will pay for the medium sprite and she just still gave me a small instead which is fine. I checked my food because I was the only one in line and seen that the Mcchicken plain that I asked for had EVERYTHING ON IT, so I walked inside and asked a second worker who was really nice and she switched it out for me with no problem, but I couldn’t help to hear the manager in the back talking about how she wanted to touch me or try to beat me up over a wrong drink and MCchickin Oder that she messed up completely just trying to be spiteful because she hates her job. It was never that serious to take it that far over a 5 dollar order and I am pregnant witch really concerns me because I don’t know if she tried to be spiteful with my food order, just because she hates her job. This location needs to do better with their management team and I really don’t want to see her there again!!
Atmosphere: 1
Food: 1
Service: 1
Johnathon Higgs
The manger was very rude and the service was poor I'll never go back to that McDonald's again
Atmosphere: 5
Food: 2
Service: 1
Jerse Col
Wasn't a great experience rude service and my mcrib was dry very disappointing
Kathy Carroll
It took 3 tries to make an order correctly.
Atmosphere: 1
Food: 3
Service: 1
Jodiee Sherouse
Dirty. Floor was slippery. Took 20 minutes to get a cup of coffee
Torrey Collins
It's fastfood. It was what you expcet. Service was slow and not very friendly.
Atmosphere: 3
Food: 4
Service: 3
Amber _
CHICK-FIL-A WILL ALWAYS BE BETTER THAN NASTY MCDONALDS!!! Disgusting food! The staff & cashiers are rude & lazy. If you don't want to work then go home!
Jessica Dent
This McDonald’s is seriously the best. Attentive friendly staff with quick fast service
Atmosphere: 5
Food: 5
Service: 5
London Dudley
Food was presented better than i've seen in a long time here.
Atmosphere: 4
Food: 4
Service: 5
Ashleigh Babcock
Gave a happy meal toy from 2022. How do you have something that old in your stock.
Just fire the whole staff and try again. The most rude and unprofessional establishment I ever been too.
Atmosphere: 1
Food: 2
Service: 1
Norman Hoesly
This is your best chance of getting warm food (50/50). Compared to other McDonald's in McDonough, and Locust Grove GA areas. I'm not saying that you're going to get your food fast usually a 10-20 min wait using the kiosk or 20-25 min paying at the register. Always check your order B4 you leave. Wrong order or forgetting condiments, drinks...
Atmosphere: 2
Food: 3
Service: 3
Maurice Robinson
Brah my frappe was water!
Atmosphere: 1
Food: 1
Service: 1
Paige Rolader
I came here with my mom, we ordered off the deal menu. We also both ordered two pies. When my mom’s order came out the guy asked if we could wait for the pies she had ordered. He said it would be about 10 minutes, we said that was no issue. When my mom started to eat her food she realized it was kind of cold. We didn’t say anything, we figured they were just from the bottom of the tray. About 15 minutes later i still had not received my food which was fine, I had time. We heard in the back they call two strawberry pies. I walked up with both of the reciepts and asked if those pies were my moms or if there were someone else. We didn’t mind if they were not hers we just wanted to eat the pies while they were hot if they were her pies. The gentleman that I asked was the gentleman who brought our food out. He said he would go and see, before he had time to walk over and see a lady who was bagging food looks over at me and loudly proclaims that she said it would be 12 minutes. I said that’s fine, and while I was up there I also asked about my food. She was snarky in her acknowledgment of me and answering my question. She informed me that she didn’t have an order for 610. I showed her my receipt, and she just looked at it. When she took the reciept back to the back with her she came back and snapped at me that it was the same order. I explained to her that I had two orders with pies. I showed her both my mom’s receipt which was 609, I explained she already had her food but not her pies. She still had my receipt which I explained was the one who didn’t have the food or the pies. She snapped and said so you’re wanting your food. I said if it was ready. She threw the food together on the tray quickly and when I say threw I’m meaning literally was tossing it on the tray. Once the food was on the tray she gave it to me after huffing and walking away. When I got my tray I realized I was missing my ranch. When I went back to ask for it she was in the back complaining about me. When she saw I was at the counter she huffed and said aloud “she’s back” and refused to come to the counter to assist me. She told the manager she could come deal with me. The manager was pleasant and helpful. I will note that the ladies attitude was very prevalent to the people eating because one of the customers stopped me and told me she heard the whole thing and felt that it was very unprofessional. She said I was kind and the lady should not have treated me that way. She said that she also had issues with that lady as well. Overall I don’t feel that McDonald’s was a bad experience other than your employees aren’t respectful. She simply could have said, oh I’m sorry we were holding the food until your pie were ready. She also didn’t have to embarrass me and make it known that I was at the counter and that she wasn’t going to “deal” with me. I see where she might have felt embarrassed about the mix up with the food but it was uncalled for behavior. There was no evil intent or harsh attitude that I brought to her when I asked the original question. As a matter of fact she injected herself in the conversation when to start with it had nothing to do with her. I asked the gentleman and she took it upon herself to butt in. If she was that bothered by me she should’ve stayed in her lane. Overall her customer service completely ruined the pleasant environment not only for me but for other customers. One customer even left because she said the lady was doing too much. This whole thing could have been handled a whole different way, and I hope the manager will address the situation in a way that shows the staff that trying to be cool and behaving that way only pushes customers away.
Atmosphere: 2
Food: 2
Service: 1
Luis Medina
Ordered regular 10 piece Nuggets and McCrispy using drive thru, cashier changed both order to LARGE without asking me. This is extremely wrong to up charge for a product nobody asked me for and I didn't approved. Please be careful and check your receipts twice.
Extremely rude heavy set manger at the second window, I asked for a medium sprite at the drive through and she rudely got upset and told me I order a fruit punch. I told her it was ok and I will pay for the medium sprite and she just still gave me a small instead which is fine. I checked my food because I was the only one in line and seen that the Mcchicken plain that I asked for had EVERYTHING ON IT, so I walked inside and asked a second worker who was really nice and she switched it out for me with no problem, but I couldn’t help to hear the manager in the back talking about how she wanted to touch me or try to beat me up over a wrong drink and MCchickin Oder that she messed up completely just trying to be spiteful because she hates her job. It was never that serious to take it that far over a 5 dollar order and I am pregnant witch really concerns me because I don’t know if she tried to be spiteful with my food order, just because she hates her job. This location needs to do better with their management team and I really don’t want to see her there again!!
Atmosphere: 1
Food: 1
Service: 1
The manger was very rude and the service was poor I'll never go back to that McDonald's again
Atmosphere: 5
Food: 2
Service: 1
Wasn't a great experience rude service and my mcrib was dry very disappointing
It took 3 tries to make an order correctly.
Atmosphere: 1
Food: 3
Service: 1
Dirty. Floor was slippery. Took 20 minutes to get a cup of coffee
It's fastfood. It was what you expcet. Service was slow and not very friendly.
Atmosphere: 3
Food: 4
Service: 3
CHICK-FIL-A WILL ALWAYS BE BETTER THAN NASTY MCDONALDS!!! Disgusting food! The staff & cashiers are rude & lazy. If you don't want to work then go home!
This McDonald’s is seriously the best. Attentive friendly staff with quick fast service
Atmosphere: 5
Food: 5
Service: 5
Food was presented better than i've seen in a long time here.
Atmosphere: 4
Food: 4
Service: 5
Gave a happy meal toy from 2022. How do you have something that old in your stock.
Restaurantji Recommends
Just fire the whole staff and try again. The most rude and unprofessional establishment I ever been too.
Atmosphere: 1
Food: 2
Service: 1
This is your best chance of getting warm food (50/50). Compared to other McDonald's in McDonough, and Locust Grove GA areas. I'm not saying that you're going to get your food fast usually a 10-20 min wait using the kiosk or 20-25 min paying at the register. Always check your order B4 you leave. Wrong order or forgetting condiments, drinks...
Atmosphere: 2
Food: 3
Service: 3
Brah my frappe was water!
Atmosphere: 1
Food: 1
Service: 1
I came here with my mom, we ordered off the deal menu. We also both ordered two pies. When my mom’s order came out the guy asked if we could wait for the pies she had ordered. He said it would be about 10 minutes, we said that was no issue. When my mom started to eat her food she realized it was kind of cold. We didn’t say anything, we figured they were just from the bottom of the tray. About 15 minutes later i still had not received my food which was fine, I had time. We heard in the back they call two strawberry pies. I walked up with both of the reciepts and asked if those pies were my moms or if there were someone else. We didn’t mind if they were not hers we just wanted to eat the pies while they were hot if they were her pies. The gentleman that I asked was the gentleman who brought our food out. He said he would go and see, before he had time to walk over and see a lady who was bagging food looks over at me and loudly proclaims that she said it would be 12 minutes. I said that’s fine, and while I was up there I also asked about my food. She was snarky in her acknowledgment of me and answering my question. She informed me that she didn’t have an order for 610. I showed her my receipt, and she just looked at it. When she took the reciept back to the back with her she came back and snapped at me that it was the same order. I explained to her that I had two orders with pies. I showed her both my mom’s receipt which was 609, I explained she already had her food but not her pies. She still had my receipt which I explained was the one who didn’t have the food or the pies. She snapped and said so you’re wanting your food. I said if it was ready. She threw the food together on the tray quickly and when I say threw I’m meaning literally was tossing it on the tray. Once the food was on the tray she gave it to me after huffing and walking away. When I got my tray I realized I was missing my ranch. When I went back to ask for it she was in the back complaining about me. When she saw I was at the counter she huffed and said aloud “she’s back” and refused to come to the counter to assist me. She told the manager she could come deal with me. The manager was pleasant and helpful. I will note that the ladies attitude was very prevalent to the people eating because one of the customers stopped me and told me she heard the whole thing and felt that it was very unprofessional. She said I was kind and the lady should not have treated me that way. She said that she also had issues with that lady as well. Overall I don’t feel that McDonald’s was a bad experience other than your employees aren’t respectful. She simply could have said, oh I’m sorry we were holding the food until your pie were ready. She also didn’t have to embarrass me and make it known that I was at the counter and that she wasn’t going to “deal” with me. I see where she might have felt embarrassed about the mix up with the food but it was uncalled for behavior. There was no evil intent or harsh attitude that I brought to her when I asked the original question. As a matter of fact she injected herself in the conversation when to start with it had nothing to do with her. I asked the gentleman and she took it upon herself to butt in. If she was that bothered by me she should’ve stayed in her lane. Overall her customer service completely ruined the pleasant environment not only for me but for other customers. One customer even left because she said the lady was doing too much. This whole thing could have been handled a whole different way, and I hope the manager will address the situation in a way that shows the staff that trying to be cool and behaving that way only pushes customers away.
Atmosphere: 2
Food: 2
Service: 1
Ordered regular 10 piece Nuggets and McCrispy using drive thru, cashier changed both order to LARGE without asking me. This is extremely wrong to up charge for a product nobody asked me for and I didn't approved. Please be careful and check your receipts twice.
Atmosphere: 1
Food: 3
Service: 1
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