I was heading to Pensacola for a road trip and stopped for a quick snack. Somehow, “quick” turned into a nearly 15-minute wait. The food tasted fine at least. When I looked inside, there was absolutely no one in the kitchen. Normally it takes about two minutes—hopefully next time it actually does.
Atmosphere: 4
Food: 4
Service: 1
Angel
This location I’ve had a few issues with starting with the roach in my fuji apple salad or more recently being given tomato soup instead of the chicken noodle I ordered. No one asked if I wanted a replacement or let me know they were out of chicken noodle soup, just completely replaced it with something I'm allergic to.
Food: 2
Shawn Moore
Lady in the front kept messing up my order
Atmosphere: 5
Food: 5
Service: 1
Barroso An
I love your food, but you guys have to work more better. In the times, staff.
Atmosphere: 1
Food: 5
Service: 1
Sarah Catherine Rowell
One hard working manager or team lead (not sure). My order was delivered in a mess and she’s running back and forth to make sense of it and ensure it’s correct.
Atmosphere: 5
Food: 5
Service: 4
Nancy Roten-Leaphart
We used the app, order 12:57 using rapid pick up, within mins we were notified there would be a delay. At 1:17 we were notified it was ready, so my husband goes to grab and nothing is there. He was told it would be coming out. He checked again, same response. It's just before 2 and we find out our food was sitting in back the entire time. Cold soup and soggy salad 😞
It is sad that no one even felt bad about the bad service but we won't be missed, and neither will they!
Atmosphere: 2
Food: 5
Service: 1
Brittany Frost
Exceptional Service from Nali!
My experience at Panera Bread today was made even better thanks to Nali. From the moment we walked in, she greeted us with a kind smile and a welcoming attitude. Nali was incredibly sweet, patient, and genuinely helpful as we took a little time to figure out what we wanted. What truly stood out was her professionalism and grace — the customer before us was noticeably rude, yet Nali remained calm, positive, and respectful throughout the interaction.
She didn’t let their attitude affect the energy of the space, and she still gave us her full attention and great service. It’s rare to find team members who can balance efficiency with empathy, but Nali truly exemplified both. She’s a bright light and a real asset to the Panera team.
Thank you, Nali, for going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Stacie Price Drake
Beware of letting your teen interview here!!! They took copies of my son's social and driver's license information TWICE, his work based learning application, told him the Hiring Mgr would call with training info and schedule, and then proceeded to not hire him despite taking his personal info. This is shady business practice!!!
Rosetta Robinson
Good and healthy lunch place!
Atmosphere: 4
Food: 4
Service: 5
JĀVIS
The managers and workers are very nice and don’t mind for you to charge your phone and hang out.
I had a baby with me and the staff went above and beyond beyond. They were so kind. After taking my order and smiling at the baby, the staff brought my food to my table, along with condiments in case I needed them. I’m very appreciative of the kind and generous staff!
Atmosphere: 5
Food: 5
Service: 5
Liz Welch
Waited over 5 minutes for cashier. Restaurant only had a few customers. Managers were in the kitchen. Older lady got pissed when I asked for a fork. She looks at me as if I’m serious And points at the bin that holds all the unwrapped with plastic were. Where all customers puts their hands in. That was filthy with dust and don’t know what else. Waited a long time to get our food. Both managers are always on ready to cuss someone out. Attitudes.
Atmosphere: 2
Food: 1
Service: 1
freddy castro
It's a very relaxing place to do some work on your computer plus have business meetings oh yeah plus the food is awesome 💯
Murphy Buck
I was blown away by the customer service each time I visited this Panera :-) absolute top notch and the coffee was fresh and hot and stood up to my scrutiny, lol. Multiple staff members greeted me and were on top of the creamers and everything was stocked. The bathroom was also clean. I tipped double what I normally do 💜
Edit: I forgot I reviewed this Panera 2 months ago, but they continually blow me away. This is the first time the sips membership seems like VIP status, Amy always has my cup ready and lets me skip the line. This is the best Panera in the Metro ATL area
I was heading to Pensacola for a road trip and stopped for a quick snack. Somehow, “quick” turned into a nearly 15-minute wait. The food tasted fine at least. When I looked inside, there was absolutely no one in the kitchen. Normally it takes about two minutes—hopefully next time it actually does.
Atmosphere: 4
Food: 4
Service: 1
This location I’ve had a few issues with starting with the roach in my fuji apple salad or more recently being given tomato soup instead of the chicken noodle I ordered. No one asked if I wanted a replacement or let me know they were out of chicken noodle soup, just completely replaced it with something I'm allergic to.
Food: 2
Lady in the front kept messing up my order
Atmosphere: 5
Food: 5
Service: 1
I love your food, but you guys have to work more better.
In the times, staff.
Atmosphere: 1
Food: 5
Service: 1
One hard working manager or team lead (not sure). My order was delivered in a mess and she’s running back and forth to make sense of it and ensure it’s correct.
Atmosphere: 5
Food: 5
Service: 4
We used the app, order 12:57 using rapid pick up, within mins we were notified there would be a delay.
At 1:17 we were notified it was ready, so my husband goes to grab and nothing is there. He was told it would be coming out.
He checked again, same response.
It's just before 2 and we find out our food was sitting in back the entire time.
Cold soup and soggy salad 😞
It is sad that no one even felt bad about the bad service but we won't be missed, and neither will they!
Atmosphere: 2
Food: 5
Service: 1
Exceptional Service from Nali!
My experience at Panera Bread today was made even better thanks to Nali. From the moment we walked in, she greeted us with a kind smile and a welcoming attitude. Nali was incredibly sweet, patient, and genuinely helpful as we took a little time to figure out what we wanted. What truly stood out was her professionalism and grace — the customer before us was noticeably rude, yet Nali remained calm, positive, and respectful throughout the interaction.
She didn’t let their attitude affect the energy of the space, and she still gave us her full attention and great service. It’s rare to find team members who can balance efficiency with empathy, but Nali truly exemplified both. She’s a bright light and a real asset to the Panera team.
Thank you, Nali, for going above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Beware of letting your teen interview here!!! They took copies of my son's social and driver's license information TWICE, his work based learning application, told him the Hiring Mgr would call with training info and schedule, and then proceeded to not hire him despite taking his personal info. This is shady business practice!!!
Good and healthy lunch place!
Atmosphere: 4
Food: 4
Service: 5
The managers and workers are very nice and don’t mind for you to charge your phone and hang out.
Atmosphere: 5
Service: 5
Restaurantji Recommends
Very nice, cashier very ki.nd
Atmosphere: 5
Food: 5
Service: 5
I had a baby with me and the staff went above and beyond beyond. They were so kind. After taking my order and smiling at the baby, the staff brought my food to my table, along with condiments in case I needed them. I’m very appreciative of the kind and generous staff!
Atmosphere: 5
Food: 5
Service: 5
Waited over 5 minutes for cashier. Restaurant only had a few customers. Managers were in the kitchen. Older lady got pissed when I asked for a fork. She looks at me as if I’m serious
And points at the bin that holds all the unwrapped with plastic were. Where all customers puts their hands in. That was filthy with dust and don’t know what else. Waited a long time to get our food. Both managers are always on ready to cuss someone out. Attitudes.
Atmosphere: 2
Food: 1
Service: 1
It's a very relaxing place to do some work on your computer plus have business meetings oh yeah plus the food is awesome 💯
I was blown away by the customer service each time I visited this Panera :-) absolute top notch and the coffee was fresh and hot and stood up to my scrutiny, lol. Multiple staff members greeted me and were on top of the creamers and everything was stocked. The bathroom was also clean. I tipped double what I normally do 💜
Edit: I forgot I reviewed this Panera 2 months ago, but they continually blow me away. This is the first time the sips membership seems like VIP status, Amy always has my cup ready and lets me skip the line. This is the best Panera in the Metro ATL area
Atmosphere: 5
Food: 5
Service: 5
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