Customer service at Sams is nonexistent. Purchased a $75 gift card before Christmas there and gave it as a gift. Was contacted by the friend I had given it to that they could not use it due toot being activated. Fairly embarrassing but I got cards back, gave my friend the money to cover their meal and tried to take back to Sams and get cards activated or replaced. After waiting in line 30 minutes, talking to 2 different people in Customer Service they not only refused to make it right but implied that I was trying to scam them over a pack of gift cards! They should take Customer service off their wall in that store because as a customer, they don’t care if you shop there or not.
Jeff Scott
Customer service at Sams is nonexistent. Purchased a $75 gift card before Christmas there and gave it as a gift. Was contacted by the friend I had given it to that they could not use it due toot being activated. Fairly embarrassing but I got cards back, gave my friend the money to cover their meal and tried to take back to Sams and get cards activated or replaced. After waiting in line 30 minutes, talking to 2 different people in Customer Service they not only refused to make it right but implied that I was trying to scam them over a pack of gift cards! They should take Customer service off their wall in that store because as a customer, they don’t care if you shop there or not.
Prince Za'Kai
Sara Fina with customer service was very rude to me for asking a simple question. Can I go shop and use the app then come back to the line. She refused to answer only to find out there wasn't anymore.
Jacquelyn Lorena Rebel Barry
love sam's club great deals
Vanessa Marie
Worst Sams Club cafe ever. Nasty food items and has stuff on their menu that’s not really there. People have waited in line for 18 minutes just for them to say they have no brownie sundaes as well.
John Dunson III
This store is absolutely amazing products up to par and well stocked employees are are outstanding and friends also very helpful ??
Frances Johnson
Everything
Rosa Gomez Rivera
The prices are great, the place is big and you can find so many great bargains.
I’ve always been told that ‘attitude reflects leadership’. Today, I had one of the worst customer service experiences ever. And worst of all, the club manager Lyle, acted like members are a total inconvenience. Bring my concerns to him was a waste of time. I’ve been a member for 20 yrs and If there was another wholesale club nearby, I’d be there in a heartbeat! Save yourself and find somewhere else to go!
Poppy Patterson
Don’t ever place an order to be picked up because you will never get it!!!!! Iv been Waiting for over an hour they are behind. Why give a time 6-7 is my window it’s now 7:12 and just got a texted about my order.
Lisa young
Pizza was good but employees were rude
Wendy T
Getting my covid shot
Valencia Taylor-Jones
I like the store, only thing I didn’t like was out of a group of customers (only black) I was asked to see my card as everyone else walked in. But I like the store, very clean and I was in and out
Awesome service
Always unreal how good an experience I have
Customer service at Sams is nonexistent. Purchased a $75 gift card before Christmas there and gave it as a gift. Was contacted by the friend I had given it to that they could not use it due toot being activated. Fairly embarrassing but I got cards back, gave my friend the money to cover their meal and tried to take back to Sams and get cards activated or replaced. After waiting in line 30 minutes, talking to 2 different people in Customer Service they not only refused to make it right but implied that I was trying to scam them over a pack of gift cards! They should take Customer service off their wall in that store because as a customer, they don’t care if you shop there or not.
Customer service at Sams is nonexistent. Purchased a $75 gift card before Christmas there and gave it as a gift. Was contacted by the friend I had given it to that they could not use it due toot being activated. Fairly embarrassing but I got cards back, gave my friend the money to cover their meal and tried to take back to Sams and get cards activated or replaced. After waiting in line 30 minutes, talking to 2 different people in Customer Service they not only refused to make it right but implied that I was trying to scam them over a pack of gift cards! They should take Customer service off their wall in that store because as a customer, they don’t care if you shop there or not.
Sara Fina with customer service was very rude to me for asking a simple question. Can I go shop and use the app then come back to the line. She refused to answer only to find out there wasn't anymore.
love sam's club great deals
Worst Sams Club cafe ever. Nasty food items and has stuff on their menu that’s not really there. People have waited in line for 18 minutes just for them to say they have no brownie sundaes as well.
This store is absolutely amazing products up to par and well stocked employees are are outstanding and friends also very helpful ??
Everything
The prices are great, the place is big and you can find so many great bargains.
Restaurantji Recommends
I’ve always been told that ‘attitude reflects leadership’. Today, I had one of the worst customer service experiences ever. And worst of all, the club manager Lyle, acted like members are a total inconvenience. Bring my concerns to him was a waste of time. I’ve been a member for 20 yrs and If there was another wholesale club nearby, I’d be there in a heartbeat! Save yourself and find somewhere else to go!
Don’t ever place an order to be picked up because you will never get it!!!!! Iv been Waiting for over an hour they are behind. Why give a time 6-7 is my window it’s now 7:12 and just got a texted about my order.
Pizza was good but employees were rude
Getting my covid shot
I like the store, only thing I didn’t like was out of a group of customers (only black) I was asked to see my card as everyone else walked in. But I like the store, very clean and I was in and out
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